We stayed here for two nights following our wedding. The first night we stayed in the Castle Suite which was amazing, it was a large suite and very clean. There was even a congratulations card in the room, which was a lovely personal touch. We changed rooms for the second night (as the suite wasn’t available for 2 nights) and again it was a lovely. Obviously it was smaller than the suite, which we knew, but equally lovely. Every member of staff we spoke to were very pleasant and friendly. We only ate breakfast here, but it was delicious with a good choice. There was yoghurt and fruit, cereals, cooked breakfast, eggs Benedict etc , toast and cakes to choose from. Would l recommend the Castle??………….Absolutely
Double Room was smaller than expected but comfortable and had a powerful shower. Some noise from the square outside from early skateboarders but that was fine as i had to get up for work. Plenty of choice for breakfast, Hired the Snug for a business meeting and this was a great space, included a Screen etc.. all for £50/day, it was perfect. What really stands out at The Castle are the staff, very friendly, helpful and nothing too much trouble. Would prefer a 'good' rating as opposed to very good but the staff made this much better than average.
The hotel is located in the town centre and quite difficult to locate as the back of the hotel faces the high street where the sat nav takes you. The front of the hotel is next to the Museum of Somerset and is quite hemmed in, unlike the hotel picture suggests. The hotel car park is at the front of the hotel and quite compact, and very expensive to use. We had a double room that faced over the high street, so not a good view. Nevertheless the room had everything we needed, appeared freshly decorated and clean, including a very satisfactory bathroom, The main areas of the hotel looked quite tired and the brasserie wasn’t anything special at all. Whilst the service was friendly and quite good, the dinner we had was very poor, tasteless and worsened by missing the gluten free requirement at first then delivering a different meal to what was ordered - so didn’t feel safe regarding the allergen requirement. The breakfast buffet was very poor for coeliacs but the freshly prepared omelette with gluten free toast was delicious - much appreciated. All in all average and not a hotel we’d looked to use again.…
I stayed recently for 4 nights, very good first impressions,and excellent reception staff. The room was smaller and dingier than I had hoped,however,as I had booked a deluxe. Horrid mirror in the bathroom,impossible to use to put makeup on! Food was lovely,service excellent again. The main issue was noise, doors slamming shut,next door occupants banging about,but more of a problem was the noise from the square outside. Drunks and skateboarders woke me up 2 nights, the other 2 nights I was woken up by very loud dustbin emptying @6.00 am! Reception were sympathetic,but it doesn’t really make up for ruined sleep in an already over warm room.
Immediately previously we had stayed in a Welch hotel which during the shutdown had had a total refurbishment. We spent two nights in Bedroom 108, the contrast could not have been more different. Highlights were in the bedroom three low-power bedside lights, no other source of illumination after dark. The noise from Bedroom 109 seemingly throughout both nights. Car parking costs £10 per night. One bedroom-style chair for two people. The two windows provided two views of rooftops. Yet we slept fairly well. The breakfasts, taken in Brazz, were excellent, Gerry's muesli was particularly good. The kipper was perfect Regretfully a disappointing experience for the cost.