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Brook Marston Farm Hotel

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Traveller (181)
Room & Suite (49)
Dining (9)
Overview
  • Excellent38%
  • Very good26%
  • Average12%
  • Poor12%
  • Terrible12%
Travellers talk about
Free Wifi
Free Parking
Breakfast Buffet
Non-Smoking Hotel
Restaurant
Room Service
Suites
4 Star Hotel
All hotel details
Rooms
29 Apr30 Apr
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (527)
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Traveller rating
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LanguageEnglish
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All reviewswedding venuecouldn't do enoughcooked breakfasthotel is situatedtired and in needtrouser presssat navsunday lunchlovely settingplenty of parkingfrom start to finishfollowing morningcanalmarqueemariemotorwaydj
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11 - 15 of 527 reviews
Reviewed 5 March 2018 via mobile

Where do I start?! The room was incredibly ran down and shabby. There was a Christmas party that was taking place until the early hours of the morning meaning we got little to no sleep. The fire alarm also went off twice in the early...More

Thank Richie G
Response from DUmmat, Director at Brook Marston Farm HotelResponded 9 March 2018

Dear Richie G Brook Hotels dispute the contents of your review and are disappointed in the tone you have used. This guest did stay and Brook Hotels have apologised for the noise that disturbed him at the time . We have a trail of emails...More

Reviewed 3 March 2018 via mobile

It’s our second visit in just a short time and it’s getting better in both service & standard Manager always has time for a chat, fire is allways roaring but more noticeable the food has improved so much Return yes re recommend yesMore

3  Thank lee m
Response from DUmmat, Director at Brook Marston Farm HotelResponded 9 March 2018

Dear Lee M Thank you for returning to stay with us once again and for your wonderful rating and encouraging comments today. Our new GM ,Mr Mogridge will be delighted to learn that you have appreciated the recents changes in the hotel. It will be...More

Reviewed 3 March 2018 via mobile

I always try to be generous with my reviews so I'll start by focussing on the wonderful staff at this hotel. Reception, bar / restaurant, and room cleaning staff are all fantastic. Really friendly and the room cleaning staff do a great job in making...More

1  Thank Bluden
Response from DUmmat, Director at Brook Marston Farm HotelResponded 9 March 2018

Dear Bluden Thank you for your comments and feedback today as it is always a great boost for all of us to know that you felt welcome and that Mr Mogridge and his team looked after you so well. I can only apologise that you...More

Reviewed 24 February 2018 via mobile

Great warm welcome and rooms are good value for the money but a bit dated The food here is good but microwaved bun was not good surley with a ham hock terine toast would have been better Service in restaurant was strange but not bad...More

1  Thank Colin w
Response from DUmmat, Director at Brook Marston Farm HotelResponded 27 February 2018

Dear Colin Thank you for your feedback today following your recent stay with us at The Brook Marston Farm Hotel. I am pleased to read that on balance you had a pleasant stay and I am grateful to you for your honest observations . We...More

Reviewed 22 February 2018 via mobile

Couldn't recommend this hotel enough. From the first appointment with Finola, right up to our wedding day the staff have been amazing. Nothing was too much trouble, the countless changes, last minute add ons, all dietary requirements.....everything was done with a smile. The team were...More

1  Thank Sarah H
Response from DUmmat, Director at Brook Marston Farm HotelResponded 27 February 2018

Dear Sarah H Thank you for choosing the Brook Marston Farm Hotel for your Special Day and for your kind words of appreciation today for everyone at the hotel. It is always so rewarding for us to read that you, your family and friends were...More

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About
Amenities
Top amenities
Room Service
Free Parking
Restaurant
Free High Speed Internet (WiFi)
Bar/Lounge
Hotel Amenities
Room Service
Free Parking
Meeting Rooms
Banquet Room
Conference Facilities
Things to do
Restaurant
Bar/Lounge
Details
Price range
US$86 - US$149 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#4 Luxury Hotel in Sutton Coldfield
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$86 - US$149 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#4 Luxury Hotel in Sutton Coldfield
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (181)
Room & Suite (49)
Dining (9)
Business Centre & Event Rooms (3)
Questions & Answers
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DublinsRogue
17 February 2015|
Answer
Response from malibujane |
I too stayed here in a party of 4 we had 2 rooms New Year's Eve. £240 wasted on the disaster that it was the night not including the bar bill and having emailed the manager and called several times there has been no... More
1
Vote
Room Tips
"Be sure and request a room away from party locations if that is going to bother you at all."
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"Don't stay here!"
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"low level rooms are the best for easy access to the bar and restaurant."
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"just don't go"
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