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05/11/2017 06/11/2017
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    Brook Marston Farm Hotel

    Dog Lane | Bodymoor Heath, Sutton Coldfield B76 9JD, England
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    05/11/2017 06/11/2017
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    US$74
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    Traveller (162)
    Room & Suite (35)
    Dining (11)
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    Overview
    • Excellent38%
    • Very good26%
    • Average12%
    • Poor12%
    • Terrible12%
    Travellers talk about
    Free Wifi
    Free Parking
    Breakfast included
    Non-Smoking Hotel
    Restaurant
    Room Service
    Suites
    Bar/Lounge
    Pets Allowed
    Wheelchair Access
    Conference Facilities
    Tennis Court
    Self-Serve Laundry
    4.0 Star Hotel
    All hotel details
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    Clayton Hotel Birmingham
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    Holiday Inn Express Birmingham - Castle Bromwich
    173 reviews
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    Rooms
    5 Nov6 Nov
    |
    1 room, 2 adults, 0 children
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    Write a Review
    Reviews (488)
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    11 - 15 of 488 reviews

    Reviewed 4 weeks ago

    I have been to this hotel on a number of occasions and it has sometimes been a little hit and miss, however over the last few weeks I have seen an improvement. The staff seem more relaxed and welcoming. I was also introduced to the...More

    1  Thank gwill23
    Response from samummat2017, Owner at Brook Marston Farm HotelResponded 3 weeks ago

    Dear Gwill23, Thank you for your wonderful comments and I will certainly pass this onto our new team at Marston Farm. We look forward to seeing you again soon. Kind regards, Denise Ummat Director E: denise.ummat@brook-hotels.co.uk

    Reviewed 4 weeks ago

    Stayed here whilst attending a show at the NEC with colleagues as our normal hotel was booked up. Very dated rooms, went to restaurant for evening meal to find no staff. There is bar but no one manning it and no one about for the...More

    Thank Jason P
    Response from samummat2017, Owner at Brook Marston Farm HotelResponded 3 weeks ago

    Dear Jason, I am ever so sorry to read your experience at Marston Farm. We are currently building a new team at the hotel and as you can see by other recent reviews, a number of positive changes have taken place. Please do not hesitate...More

    Reviewed 4 weeks ago

    Visited this hotel a couple of times in the last week or so, once for a working breakfast and also to the Sunday Wedding Fayre that was held there. I must say that the staff were very welcoming and the service during breakfast excellent, the...More

    Thank John W
    Response from samummat2017, Owner at Brook Marston Farm HotelResponded 3 weeks ago

    Dear John, It is a delight to read that you have had such wonderful experiences at Marston Farm. We do hope to welcome you back soon. Kind regards, Denise Ummat Director E: denise.ummat@brook-hotels.co.uk

    Reviewed 13 September 2017 via mobile

    My husband booked this hotel as a bit of a treat as we were away on business and he was trying to make an effort. It could be lovely but sadly is very dated and the photos are really misleading. We booked a king-sized 4...More

    Thank Jane K
    Response from DUmmat, Director at Brook Marston Farm HotelResponded 4 weeks ago

    Dear Jane K As you and your husband have both reviewed the hotel separately I can only apologise that the hotel did not quite meet with your expectations on this occasion and thank you for your comments today. We have a new General Manager, Mr...More

    Reviewed 13 September 2017 via mobile

    I arrived with my wife expecting a lovely farm house complete with a king size four poster bed. This is described as a Manor House built in 17th century- that may be so but I don't think it has been decorated since then. We were...More

    1  Thank Jon K
    Response from DUmmat, Director at Brook Marston Farm HotelResponded 4 weeks ago

    Dear Jon K I am sorry once again that the Brook Marston Farm Hotel did not quite meet the expectations that you and your wife had for your weekend break away. I can only apologise for your current perception of the hotel but should you...More

    Clayton Hotel Birmingham
    2,509 reviews
    #8 of 118 hotels in Birmingham
     
    Moxhull Hall
    419 reviews
    #1 of 10 hotels in Sutton Coldfield
     
    Butler's Arms
    30 reviews
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    Holiday Inn Express Birmingham - Castle Bromwich
    173 reviews
    #79 of 118 hotels in Birmingham
     
    About
    Amenities
    • Top amenities
    • Room Service
    • Free Parking
    • Restaurant
    • Free High Speed Internet ( WiFi )
    • Bar/Lounge
    • Breakfast included
    • Hotel Amenities
    • Room Service
    • Free Parking
    • Meeting Rooms
    • Banquet Room
    • Conference Facilities
    • Breakfast included
    • Self-Serve Laundry
    • Things to do
    • Restaurant
    • Bar/Lounge
    • Tennis Court
    Details
    • Price range
    • US$84 - US$173 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #4 Luxury Hotel in Sutton Coldfield
    • Room types
    • Suites ,
    • Non-Smoking Rooms ,
    • Family Rooms
    • Number of rooms
    • 37
    • Reservation Options
    • TripAdvisor is proud to partner with Expedia, Booking.com, Hotels.com, Priceline, Cancelon, TripOnline SA, Travelocity, Orbitz, Hotwire, getaroom.com, Cheap Tickets and HotelQuickly so you can book your Brook Marston Farm Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • United Kingdom >
    • England >
    • West Midlands >
    • Sutton Coldfield
    • Also Known As
    • Marston Farm Sutton Coldfield
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    Traveller (162)
    Room & Suite (35)
    Dining (11)
    Hotel & Grounds (131)
    Bathroom (8)
    Business Centre & Event Rooms (4)
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    Ask a question
    Questions & Answers
    DublinsRogue
    17 February 2015|
    Answer
    Response from malibujane |
    I too stayed here in a party of 4 we had 2 rooms New Year's Eve. £240 wasted on the disaster that it was the night not including the bar bill and having emailed the manager and called several times there has been no... More
    0
    Votes
    Room Tips
    "No room will make it worth staying here"
    Read review
    "Dont book the Willoughby Room - very dated"
    Read review
    "Don't stay here"
    Read review
    "Avoid Wedding Weekends unless you are attending!"
    Read review
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