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Moor Hall Hotel & Spa, BW Premier Collection

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Moor Hall Hotel & Spa, BW Premier Collection
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1,426 Reviews from our TripAdvisor Community

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Showing 1,415: English reviews
wolverhampton
Reviewed yesterday NEWvia mobile

Stayed here for one night as a Xmas gift. When we got to the room (77) it was freezing as no heating on. When we worked out how to work it, it took about an hour to warm up. We had previously booked a dinner for 6pm and asked if we could change this to 7 so we could use...

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Helpful?
Thank amanda n
west midlands
Reviewed 3 days ago NEWvia mobile

I got a Groupon deal for this hotel and took my sister for a birthday treat. The building and grounds are beautiful and I was greeted by a very helpful receptionist but I was disappointed with the room. It was a bit tired and the immediate view was dreadful. That said it was clean and comfortable if a little snug...

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Helpful?
Thank mrsjarvis28
Angela B, Owner at Moor Hall Hotel & Spa, BW Premier Collection, responded to this review

Thank you for choosing Moor Hall for your sister’s birthday treat. First record of Moor Hall date back to the 15th century when it was owned by a Roger Harwell. The building and its surroundings have changed gradually through the centuries to become the Moor Hall that you see today, and the Webb family are very proud to have celebrated...

Birmingham, United Kingdom
Reviewed 1 week ago via mobile

Choose this hotel as have been many times for dinner and afternoon Tea, and we wanted something special for Christmas Day. Yes was expensive but well worth the money. We were in the oak room which was small but everyone was friendly in there. Food was excellent and the service was superb. Worth every penny would certain,y recommend it

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Helpful?
Thank dunnka
Angela B, Owner at Moor Hall Hotel & Spa, BW Premier Collection, responded to this review

Thank you for your continued loyalty, and for choosing Moor Hall Hotel & Spa for your Christmas Day meal. Our elegant award winning 2 AA Rosette Oak Room restaurant was the original dining room of Sir Edward Ansell in the 1900s, and I am delighted that our excellent food offering coupled with superb service, helped to make this a very...

Reading
Reviewed 1 week ago

Just returned from another weekend break at Moor Hall. We've been here a couple of times before and enjoyed our stays here so came this weekend for a family birthday. we had booked 2 rooms on a dinner bed and breakfast basis and when we checked in we were given 125 and 145, we had asked for adjoining rooms when...

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Helpful?
Thank larnerdarren
Angela B, Owner at Moor Hall Hotel & Spa, BW Premier Collection, responded to this review

As a loyal patron, you will know that we pride ourselves on offering our guests a superior stay in all areas of the hotel, maintaining very high standards throughout, and I would like to thank you for highlighting the many positive aspects of your recent stay. I am sincerely very sorry that you experienced excessive heat in both your rooms...

walsall
Reviewed 1 week ago

The hotel is lovely, as is the food which I will review separately. The rooms were cosy and had plenty of tea/coffee/hot choc, an iron and hairdryer so no need to pack too heavy. The staff were all very welcoming and courteous. Enjoyed using the swimming pool/steam room etc my only criticism being that they allow children in to the...

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Helpful?
Thank sadiencon
Angela B, Owner at Moor Hall Hotel & Spa, BW Premier Collection, responded to this review

Thank you for choosing our family owned country house hotel for your overnight stay. I am pleased that you were offered welcoming and courteous service throughout your visit, and settled quickly into your cosy room with comfy bed, and were impressed by our delicious food and great facilities. Our guests visit us for business and for leisure, and we offer...

Dorking, United Kingdom
Reviewed 1 week ago via mobile

The hotel is very nice situated in a lovely area. The staff are friendly enough in all areas of the hotel. The leisure and spa facilities are great and the Breakfast was brilliant. The only slight point to note was the carvery buffet which don't get me wrong was nice, but several parts advertised weren't available as they had run...

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Helpful?
Thank JonnyEl92
Angela B, Owner at Moor Hall Hotel & Spa, BW Premier Collection, responded to this review

I am pleased that you enjoyed the facilities on offer during your stay, and you were impressed by Moor Hall's peaceful setting. We source much of our fresh produce locally, and our guests tell us that they can really taste the difference, and I am delighted that your delicious breakfast definitely hit the mark! I am sorry that items advertised...

Edinburgh, United Kingdom
Reviewed 1 week ago

My parents live in Sutton Coldfield and our twice yearly trips south from Scotland are quite disruptive for them as they have been quite ill..so we cannot ask them to put up with our 3 unruly kids. This is the reason why we have stayed at the Moor Hall Hotel on the vast majority of trips in recent years. It...

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Helpful?
Thank APBG A
Angela B, Owner at Moor Hall Hotel & Spa, BW Premier Collection, responded to this review

Thank you for choosing Moor Hall Hotel & Spa as your base when visiting family in Sutton Coldfield. I am pleased that you liked your family room, finding this spacious and clean, with a comfy bed for everyone. The hotel is well situated, and within easy reach of Birmingham, the NEC Group/LG Arena and the major rail and motorway links....

York, United Kingdom
Reviewed 1 week ago

A great hotel in a lovely setting. Very comfortable room and great spa. Unfortunately on my visit the kitchen must have been short staffed and my wait for food was nearly an hour. Apart from that I couldn't really fault the place.

Review collected in partnership with Best Western
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Helpful?
Thank Toby H
Angela B, Owner at Moor Hall Hotel & Spa, BW Premier Collection, responded to this review

We are extremely lucky to be located in such beautiful surroundings, and I am delighted that you were impressed with our family owned country house hotel. I am pleased that you enjoyed the facilities available for our guests, but I am sorry that you experienced such a long wait for food, this clearly isn't our usual high standard of service....

Eastbourne, England
Reviewed 2 weeks ago

Excellent two night stay. Lovely spacious room and bathroom super breakfast choice. Efficient, friendly receptionist both on check in and check out. User of pool and gym facilities a definite plus. Would thoroughly recommend.

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Helpful?
Thank helmal1
Angela B, Owner at Moor Hall Hotel & Spa, BW Premier Collection, responded to this review

Thank you for your lovely review and for your kind recommendation. Your positive feedback is really appreciated by our team, who look forward to your return visit in the near future.

Reviewed 2 weeks ago

We stayed at Moor Hall Hotel on the 27th December 2017 for my fiancé's birthday. This is a day that we usually spend in the car driving the length of the country between relatives after Christmas so we decided to break up the journey this year and stop off somewhere. Moor Hall Hotel is a convenient stop off point not...

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Helpful?
Thank Hayley D
Angela B, Owner at Moor Hall Hotel & Spa, BW Premier Collection, responded to this review

Moor Hall Hotel & Spa is set in beautiful parkland yet within easy reach of Birmingham, the NEC Group/LG Arena and the major rail and motorway links, and I would like to thank you for choosing our country house hotel for your pit stop. The first records of Moor Hall date back to the 15th century and I am pleased...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Golf Course
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Suites
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities
Official Description (provided by the hotel)
Moor Hall Hotel & Spa is a four star country house hotel set in parkland, yet within easy reach of Birmingham. A 2015 Certificate of Excellence winner! ... more   less 

Additional Information about Moor Hall Hotel & Spa, BW Premier Collection

Address: Moor Hall Drive | Four Oaks, Sutton Coldfield B75 6LN, England
Region: United Kingdom > England > West Midlands > Sutton Coldfield
Price Range: $131 - $257 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Moor Hall Hotel & Spa, BW Premier Collection 4*
Number of rooms: 83
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Travelocity, Agoda, Hotels.com, TripOnline SA and Hotel.de so you can book your Moor Hall Hotel & Spa, BW Premier Collection reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Best Western Premier Moor Hall Hotel And Spa
Best Western Premier Moor Hall Hotel Sutton Coldfield
Best Western Sutton Coldfield
Sutton Coldfield Best Western
Hotel Style:
#1 Business Hotel in Sutton Coldfield
#2 Spa Hotel in Sutton Coldfield
#3 Romantic Hotel in Sutton Coldfield
#3 Luxury Hotel in Sutton Coldfield
#3 Family Hotel in Sutton Coldfield
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Questions & Answers

Here's what travellers have asked, with answers from Moor Hall Hotel & Spa, BW Premier Collection staff and other travellers.
8 questions
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Questions? Get answers from Moor Hall Hotel & Spa, BW Premier Collection staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Enquire about beds and request a firm mattress if provided.”
 of 5 bubbles johnrZ7930QF, 16 Dec 2016 | Read review
“Any overlooking the lawns/golf course”
 of 5 bubbles JudeyMoss, 4 Dec 2016 | Read review
“Higher priced rooms better equipped ,bath robes ect.but it's your choice.”
 of 5 bubbles O2776LUrichardc, 15 Nov 2016 | Read review
“Based on our experience, upgrade!”
 of 5 bubbles benmZ7055HL, 29 Oct 2016 | Read review
“don't stay in room 125”
 of 5 bubbles L8186WSdavidc, 26 Oct 2016 | Read review
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