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Hallmark Hotel Carlisle

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Hallmark Hotel Carlisle
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974 Reviews from our TripAdvisor Community

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Showing 960: English reviews
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Hervey Bay, Australia
Reviewed 3 days ago NEW

Firstly when I made initial enquiry, I was quoted 84 GBP, but then on arrival ten minutes later I was advised the tariff was 106 GBP, and the only two rooms were 'executive' rooms. What a joke - it was difficult to get hot water, had much more difficulty getting the toilet to flush, the furniture was shabby, and the...

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Thank Maureen10352
Reviewed 4 days ago NEW

The hotel is located right in the city centre next to the train station. I drove to the hotel and had to abandon my car in the 20min free parking zone for the station to quickly pop in to discuss the parking arrangements. I found out that you travel through the barriers on court square (picking up a ticket) and...

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Thank David T
Carlisle, United Kingdom
Reviewed 4 days ago NEW

I had afternoon tea as a guest of a friend. Although we were the only ones in the dining room, the food was delicious and the staff friendly and very pleasant. All the food was fresh and very well presented.

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Thank Anna J
Southport, United Kingdom
Reviewed 5 days ago NEWvia mobile

This looked a good option as the hotel I usually use in Carlisle was fully booked. As it turned out it was old and poorly modernised. I had a room at the back of the hotel and was wakened at 4.00 by the noise of deliveries being made. The shower was over the bath and the water temperature had to...

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Thank M6015LZcharlesf
Cockermouth, United Kingdom
Reviewed 1 week ago via mobile

My wife and stayed for one night in the Hallmark hotel. It didn't start well waiting 15 minutes for a member of staff to turn up at check-in. I had booked a standard double room. The room was tried, not particularly clean and in need of an update (think 1970s bathroom. The mattress was shocking, sagging down to the head...

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Thank Tim599
Daniel G, General Manager at Hallmark Hotel Carlisle, responded to this review

Such a shame that your experience was so far away from how we would have wished. I do hope you will contact us directly so that we can work to improve your lasting impression of us. I sincerely apologise that your stay was not as it should have been and we promise to improve in the future.

London, United Kingdom
Reviewed 2 weeks ago

This is an old hotel with some character, but there does not appear to have been much investment in it over the years. My room was quite small and it was all very dated and rather tired. We had a meeting in a large room, but it was rather dark and not conducive to a positive meeting. That being said...

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1Thank 160traveller
Daniel G, General Manager at Hallmark Hotel Carlisle, responded to this review

Thank you for your balanced review, we do have an ongoing investment plan and over the last 12 months have spent considerable amounts on the fabric of the hotel, hopefully you will see more and more progress in the future.

Liverpool, United Kingdom
Reviewed 2 weeks ago via mobile

Shabby outside and in. Noisy bedrooms over kitchens. Unappealing restaurant and bar. Poor service. Have requested reprinted bill on multiple occasions all week, without response. Needs to drop its price point quite a bit to become value for money.

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1Thank SRE22
Carlisle, United Kingdom
Reviewed 2 weeks ago via mobile

Deeply disappointed with the afternoon tea at the hallmark hotel in Carlisle. I had booked afternoon tea the day before but was informed when we arrived that the chef didn't realise we were coming so there would be a 25mins wait. I understand these things happen and so did the rest of my party. However communication clearly needs to be...

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2Thank KathrynRoutledge
Daniel G, General Manager at Hallmark Hotel Carlisle, responded to this review

I am sorry all was not as it should have been during your recent visit. We would never want our guests to leave us with such a poor reflection. I hope you will contact us directly so we can work to improve your lasting impression of us.

Guildford, United Kingdom
Reviewed 2 weeks ago

I guess it's difficult to get good staff in Carlisle - certainly the welcome (for the second time) lacks warmth from one young lady who always asks "you OK?" What answer does she expect? The place is generally acceptable but the breakfast. Why do chefs (cooks?) persist in cooking 20 fried eggs in one go and then sending them to...

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Thank TJD744
Daniel G, General Manager at Hallmark Hotel Carlisle, responded to this review

It is always a positive to receive even handed and constructive feedback. We will certainly take your succinct comments seriously and work to improve in the future.

Carlisle, United Kingdom
Reviewed 4 weeks ago

Initial impression varied, confusion with available limited car parking meant that we had to pay £10 for less than 24 hours. Check in a bit slow although friendly and welcoming. Room spacious and appeared to be clean, although on closer inspection the windows were grimey inside and out, and the bathroom cleanliness, left room for much improvement. Noise from externally...

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Helpful?
Thank Alison H
Daniel G, General Manager at Hallmark Hotel Carlisle, responded to this review

Thank you for your even handed and constructive review. We are always improving and updating the hotel and hopefully you will see some improvement on your next visit.

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Restaurant
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Accessible rooms
  • Suites
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Conference Facilities
  • Dry Cleaning
Official Description (provided by the hotel)
Hallmark Hotel Carlisle is an elegant Victorian building dating from 1859. With a prime city centre location fronting Carlisle's historic Court Square and next door to the railway station, the Hallmark Hotel Carlisle is truly one of the most convenient hotels in the city. Business and leisure guests will benefit from free WiFi, excellent customer service and delicious food. ... more   less 

Additional Information about Hallmark Hotel Carlisle

Address: Court Square, Carlisle CA1 1QY, England
Region: United Kingdom > England > Cumbria > Carlisle
Price Range: $106 - $207 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hallmark Hotel Carlisle 4*
Number of rooms: 70
Reservation Options:
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Also Known As:
Hallmark Hotel Carlisle
Hotel Style:
#4 Luxury Hotel in Carlisle
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Questions & Answers

Here's what travellers have asked, with answers from Hallmark Hotel Carlisle staff and other travellers.
1 question
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Preston, United Kingdom
over a year ago

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Questions? Get answers from Hallmark Hotel Carlisle staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Do not make a booking at this hotel.”
Maureen10352, 20 Apr 2017 | Read review
“Upgrade to a suite it's worth it”
christina19672013, 6 Feb 2017 | Read review
“Don't stay here”
dawn123vallily, 31 Jan 2017 | Read review
“Don't stay here”
311ruth58, 13 Jan 2017 | Read review
“Check the decor before you accept the room”
nouveau27, 20 Dec 2016 | Read review
5 of 5