Brocket Hall is an exclusive use venue that hosts private events, weddings, conferences and meetings.
It has 30 bedrooms in the Hall, and access to an additional 16 ensuite bedrooms in the nearby Melbourne Lodge.
Brocket Hall occasionally opens to the public for events such as Afternoon Tea and Gala Dinners.
You cannot book or stay overnight in Brocket Hall as an independent traveller.
Brocket Hall are an appalling, thieving and rude organisation - beware! They cancelled our afternoon tea and then would not provide a refund. We paid up front for the afternoon tea - our mistake. When they took payment, they did not explain it was fully non-refundable. The confirmation letter for the booking, explaining that it was transferable but not refundable, came 6 days after booking (and paying a substantial sum!). Apparently, it was the fault of my email address, which worked for their automated mailing list and every other contact I have, for not receiving the confirmation. The fact that the person who took the booking seemed unable to record my email address, despite spelling it out carefully several times, does not seem to occur to them. The confirmation letter was also dated the date it was finally received, not the earlier date for when I booked. This makes me wonder also about their honesty and integrity. They are defensive, rude and accusing. This is not customer service- this is scandalous. Their cancellation of the afternoon tea came 3 days before the event. They misrepresented what they were offering - they could not provide our afternoon tea for when we booked it - and then told us they were keeping our money! Their treatment of the public is an appalling scandal and I urge you to be careful in giving this organisation your money. You may never see it again AND have nothing to show for it either. …
The venue is simply amazing but it was the staff and there amazing willingness to make our special day even more special...a big thankyou to all involved especially Jo the events manager and Matt . The venue/location is simply something out of a picture book, the food was delicious and the rooms we all stayed in luxurious and in keeping with the 5 star ambiance of the whole place. Ps...grab a round of golf too if you can its one if the best I've played in the UK. Thankyou again to all and we will be back next time we have another event.
Unfortunately I have to concur with other reviews. The management have absolutely no consideration for anyone wishing to use their premises, they are rude, obnoxious and generally only care about making as much dollar as possible
Very disappointing stay. In addition to the rooms being a little “tired” and run down we had a number of issues: 1) Went to Clubhouse restaurant at 8:05pm to be told that it closed at 8pm despite website stating it closed at 9pm and that there was no food to be got on the premises - very frustrating after an 8 hour journey to get there. 2) We went to our room (Tudor Minstrel) and found a number of lids from shampoo bottles in the shower soap tray and boutonniere pins in the carpet which makes me feel like the room may not have been cleaned as well as we would have expected. 3) The shower in the room also constantly went from normal temperature to scalding hot which made showering very difficult 4) Lastly, we came down for breakfast at 8:30am, there was only one other table of guests in the room, yet all the tables were dirty except the large table in the middle of the room which we didn’t want to sit at as a couple as it was so large. We asked if we could sit at a table for 2 which the waitress said was fine but she never bothered to clean it. I then asked what gluten free options they had for breakfast as I had a gluten allergy. I chose the eggs benedict which I was told could be made gluten-free. Luckily when it arrived I asked again if it was definitely gluten-free, the waitress responded “yes” and walked away, just before I tucked in she ran back and took my plate saying “let me just double check” - it turns out it was made on a normal gluten muffin. If I hadn’t double checked and eaten it, it would have made me extremely ill and likely miss the wedding we were attending that day. On a positive note, when the breakfast did arrive (gluten-free), it was delicious. I expected the service, cleanliness and standards of Melbourne Lodge to be far higher given the £195 price for the room. I would have given another star if my feedback was even acknowledged as I think businesses should have an opportunity to put their wrongs right but when I raised the issues at check out in the morning, I feel like they weren’t taken too seriously, the response was “I assure you the room will have been thoroughly cleaned” - when it obviously had not been. I was so infuriated I sent an email to management afterwards and 2 months later have still lot had a response. They absolutely do not care about their customers.…
When we booked this place we were not told that the restaurant would be closed, tis was one of the main reasons we wanted to stay here. As the restaurant was closed we had to eat in the clubhouse and the food was VERY DISAPPOINTING. We were not able to get anything to eat after 6.45pm and as the hotel was located a long way from anywhere else we could not get anything else to eat all evening, not even room service. I also found the clubhouse staff to be quite dismissive and slightly impolite.
After our normal Spain golf trip was cancelled for September we the group decided to book 2 rounds of golf and hotel. We was informed everyone had to have there own room because of COVID which is not an issue and would of anyway. The place looks stunning such a shame the COVID has had an affect on all hospitality. All booking confirmed on arrival on the Thursday we was told we are now playing the Palmerston now not the Melbourne as to the confirmation booking I guess more due to the bad weather on the Friday and we was moved because of members. Nevertheless this didn’t spoil things. Palmerston course was playing well only let down was the greens and very difficult to get use to them as some had been sanded and left longer and other ones where fast but lovely course and looking forward to playing when greens are better not been out of at all but will ask when booking again. Service was great but got to say rooms in the lodges in my eyes are in need of an update very comfortable and big but need a modernisation. Breakfast next morning was lovely we played the Melbourne the following day and the rain was terrible some of our groups only done 9 holes i played all the holes and nice course greens was better than the day before. I have rated very good as the service a d golf was very good it’s my opinion on the rooms. …
Stayed 1 night in Melbourne Lodge and whilst the room had what you would need you can’t help feel it’s a bit dated. Didn’t feel it was value for money either at £225 for b&b. It’s unfortunate that due to COVID possibly. the place was deserted and we were the only ones there.
We had afternoon tea here yesterday and it was superb. The atmosphere was lovely very unhurried and lovely piano music. My vegetarian selection of sandwiches were delicious. Much better than the Ritz. Well done
We needed a last minute place to stay before our daughter had an exam in St Albans. The reception was incredibly helpful and found us a quiet room. The rooms were superb, warm and quiet. The grounds of the hotel are amazing. And the breakfast was great. The lady serving breakfast was so kind and helpful. We had to leave early, but we will come back. We can’t that all the staff enough for being so welcoming and attentive!
We stayed at the Lodge on Brocket hall estate in the Reference Point suite , couldn't recommend it enough very comfortable, great breakfast, enormous bed(we've just bought one)bath tub deep enough for Nessie and very helpful staff looking forward to going back.
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