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Mercure Newbury Elcot Park Hotel

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Mercure Newbury Elcot Park Hotel
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726 Reviews from our TripAdvisor Community

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Showing 709: English reviews
Reviewed yesterday NEW

This is generally a nice hotel. I have stayed here on a few occasions on business most recently being this week for two nights. Work means I seldom get chance to use any hotel facilities, so main experience is room, breakfast and dinner. Rooms are as you'd hope, clean and an overall decent appearance, attention to detail slips when you...

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Helpful?
Thank Maccer66
Reviewed 2 days ago NEWvia mobile

We stayed for one night. We were welcomed by a lovely open fire and very friendly helpful staff. To be honest at first it was a little shabby but once you left the entrance hall the bedroom and bathroom were lovely. The food was ok and all staff were very friendly. A beautiful building with some interesting history. Would like...

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Thank Julie H
Reviewed 3 days ago NEWvia mobile

First pulled up to this hotel and it looked gorgeous. How wrong we all were. Bridal suite smelt musty and our room had a strange odour like tcp. Toilet didn't flush properly as handle was broken. Chicken gave the guests food poisoning. Promised by wedding coordinator that the hotel could provide certain things and set up for us but nothing...

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Helpful?
Thank Catherine H
London, United Kingdom
Reviewed 2 weeks ago

We stayed here for one night after New Year. The hotel was very quiet and we had a stay that included a set three course dinner and cooked breakfast. The bedroom was in the attached modern wing behind the country house and was neither ultra modern nor in keeping with an older building. There was a distinct horsey theme in...

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Helpful?
Thank Snoz2013
portsmouth
Reviewed 2 weeks ago via mobile

Stayed here between Xmas and new year for a relaxing break and wasn't disappointed. Room was very good and plenty big enough with everything we needed and very clean. Food at dinner and breakfast was good too as was the service. All very friendly.

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Helpful?
Thank trishf15
Deon M, Front Office Manager at Mercure Newbury Elcot Park Hotel, responded to this review

Dear Guest, Thank you for your review. I will share your comments with the team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we look forward to welcoming you once again to Mercure...

Sheffield, United Kingdom
Reviewed 2 weeks ago

We stayed for one night. The food was excellent and the healthy super food main course delicious and different. The bed was one of the most comfortable I've ever slept in. The staff were wonderfully efficient and friendly, and with the deal we got I thought very good value.

Review collected in partnership with Mercure Hotels
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Helpful?
Thank P B
Deon M, Front Office Manager at Mercure Newbury Elcot Park Hotel, responded to this review

Dear Guests Thank you for the great feedback. Especially this time of the year our staff work long hours to provide exceptional service that we are know for and its always encouraging to read a great reviews. We look forward to welcoming you once again to Mercure Newbury Elcot Park Hotel.

Reviewed 2 weeks ago

We stayed 5 nights at the Elcot Park Hotel and were stunned by the hotel's location and the exceptional kindness and service of the employees, especially the Front Desk Manager (Mr. Hassine). The feeling of being welcome and a treasured guest made our stay enjoyable and relaxing and we are looking forward to coming back to this hotel. To be...

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Helpful?
Thank Raffal19
Deon M, Front Office Manager at Mercure Newbury Elcot Park Hotel, responded to this review

Dear Guest, Thank you for your review. I will share your comments with the team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we look forward to welcoming you once again to Mercure...

Henley-on-Thames, United Kingdom
Reviewed 2 weeks ago

on arrival told we would be in the annex unacceptable my husband uses a walking stick and needs his own bed twin room could not be found.had to accept a double bed in the Hotel. Bad reception service.

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Helpful?
Thank 225ann225
Deon M, Front Office Manager at Mercure Newbury Elcot Park Hotel, responded to this review

Dear Guest Thank you for your review. Please note as explained to you on arrival, you did not request for a ground floor room. Nor were there comments on your reservation that your husband uses a walking stick, a twin room was allocated to you, which you felt was not suitable. We then offered you a Complimentary Privilege room as...

Newbury, United Kingdom
Reviewed 2 weeks ago

We arrived to find the disabled car park full and not one of the cars displaying a blue badge. This was despite the fact we were told when booking that there was loads of space. It made us later than expected because we had to park by a generator and get the wheelchair out in the middle of a road....

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Helpful?
Thank Lilian E
Deon M, Front Office Manager at Mercure Newbury Elcot Park Hotel, responded to this review

Dear Guest, thank you for taking the time to write your thoughts on your recent stay with us. Please accept my sincere apologies as your experience at the hotel did not meet your expectations. I will look into the issues raised and speak to the relevant members of the team to ensure that we can improve on these areas for...

Melbourne Australia
Reviewed 3 weeks ago

Small room but comfortable, comfortable twin beds and charming old style resort hotel. Complimentary wifi and included a good buffet breakfast and free parking. Not so easy to find without a GPS but in a pleasant and quiet rural setting

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Helpful?
Thank CatsAustralia
Deon M, Front Office Manager at Mercure Newbury Elcot Park Hotel, responded to this review

Dear Guests, Thank you for taking the time to write your thoughts regarding your recent stay with us. We welcome all feedback as this is the only way we can improve our service. And I do hope to welcome you back to Mercure Newbury Elcot Park Hotel.

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Free Parking
  • Room Service
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Tennis Court
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
  • Paid Internet
Services
  • Free Parking
  • Room Service
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
Impressive Country Mansion with modern extensions set in 16 landscaped acres. The Brasserie Restaurant has been awarded an AA Rosette for Culinary Excellence. ... more   less 

Additional Information about Mercure Newbury Elcot Park Hotel

Address: Elcot, Newbury RG20 8NJ, England
Region: United Kingdom > England > Berkshire > Newbury
Price Range: $93 - $223 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mercure Newbury Elcot Park Hotel 4*
Number of rooms: 73
Reservation Options:
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Also Known As:
Ramada Elcot Park
Ramada Newbury
Newbury Ramada
Hotel Style:
#4 Luxury Hotel in Newbury
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Questions & Answers

Here's what travellers have asked, with answers from Mercure Newbury Elcot Park Hotel staff and other travellers.
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Questions? Get answers from Mercure Newbury Elcot Park Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Room 55 or 57”
 of 5 bubbles Raffal19, 3 Jan 2017 | Read review
“insist on the room number you will have at time of booking”
 of 5 bubbles 225ann225, 1 Jan 2017 | Read review
“Ask for the biggest bed!”
 of 5 bubbles Brieze66, 18 Dec 2016 | Read review
“Just ask for a view”
 of 5 bubbles 516jillu, 16 Dec 2016 | Read review
“There is no lift if you are in the rear rooms”
 of 5 bubbles LizC724, 11 Dec 2016 | Read review
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