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26/11/2017 27/11/2017
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    The Swan at Hay

    Church Street, Hay-on-Wye HR3 5DQ, Wales
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    26/11/2017 27/11/2017
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    US$198
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    Traveller (57)
    Room & Suite (23)
    Dining (21)
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    Overview
    • Excellent36%
    • Very good32%
    • Average16%
    • Poor11%
    • Terrible5%
    Travellers talk about
    “lovely hotel” (16 reviews)
    “car park” (26 reviews)
    Free Wifi
    Free Parking
    Non-Smoking Hotel
    Restaurant
    Room Service
    Bar/Lounge
    Pets Allowed
    Accessible rooms
    Conference Facilities
    Laundry Service
    4.0 Star Hotel
    All hotel details
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    Rooms
    26 Nov27 Nov
    |
    1 room, 2 adults, 0 children
    Standard Room

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    Standard Room

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    Write a Review
    Reviews (479)
    Traveller rating
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    1 - 5 of 473 reviews

    Reviewed 3 days ago

    This is a very nice hotel.The room we had was very good,nicely decorated,clean.large room with superking bed,large bathroom.The breakfasts were good with plenty of choice.Staff friendly and helpful.However the evening meals need improvement.The portions were small and there was a lack of variety in vegetables.The...More

    Thank john s
    Reviewed 5 days ago via mobile

    We've been coming to the Swan for our wedding anniversary for about six years now and since it changed management about a year ago, we had seen a decline in the service and said we wouldn't go back. However, the accommodation available is very limited...More

    Thank Michelle 'Shell... A
    Response from swanathay123, General Manager at The Swan at HayResponded yesterday

    I am deeply sorry, as will the team here, that things were far from satisfactory during your most recent visit to The Swan. Having only taken over the General Management a couple of months ago, my intention is, and will be, to improve the quality...More

    Reviewed 2 weeks ago via mobile

    We traveled here with friends and was looking for somewhere nice for lunch. After walking around we decided to try the Swan. How glad we were that we did. The food was sensational! The staff were so fantastic and couldn't be anymore accommodating (we had...More

    Thank Dawn R
    Response from swanathay123, General Manager at The Swan at HayResponded 1 week ago

    Really chuffed you decided to have lunch here and enjoyed your meals. We have a new team here and they will be delighted that you enjoyed your experience at The Swan. Please come again soon! Kindest regards, Adrian Wilson

    Reviewed 2 weeks ago via mobile

    Comfortable room, in the coach house because of the dog. £15 a night for the dog, a bit pricey. Great shower. Very welcoming and friendly staff. Slightly let down by the breakfast, the full breakfast was great but the American pancakes inedible and were not...More

    Thank ElaineS78
    Response from swanathay123, General Manager at The Swan at HayResponded 1 week ago

    Thank you for taking the time to review our property. I am deeply sorry a couple of small niggles marred your stay but appreciate you pointing them out to us. However, I am delighted you had a positive experience on the whole. Kindest regards, Adrian...More

    Reviewed 2 weeks ago

    Organising a cousins' reunion weekend for 10 people is not easy. Unless you stay at the Swan. All five rooms were comfortable; the staff were friendly and attentive without being intrusive; we had a private dining room and the food was of a high standard....More

    1  Thank Brummiemezza
    Response from swanathay123, General Manager at The Swan at HayResponded 2 weeks ago

    Many, many thanks for posting such positive feedback about your recent stay with us. It is great to here that The Swan is moving forward and beginning to blossom again. The entire team are very proud of our transformation and grateful for the investment we...More

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    About
    Amenities
    • Top amenities
    • Room Service
    • Free Parking
    • Restaurant
    • Bar/Lounge
    • Free High Speed Internet ( WiFi )
    • Hotel Amenities
    • Room Service
    • Free Parking
    • Laundry Service
    • Conference Facilities
    • Meeting Rooms
    • Banquet Room
    • Things to do
    • Restaurant
    • Bar/Lounge
    Details
    • Price range
    • US$136 - US$235 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Room types
    • Non-Smoking Rooms ,
    • Accessible rooms
    • Number of rooms
    • 19
    • Reservation Options
    • TripAdvisor is proud to partner with Travelocity, Booking.com, Expedia, Priceline, Orbitz, Hotels.com, TripOnline SA and Cheap Tickets so you can book your The Swan at Hay reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • United Kingdom >
    • Wales >
    • Powys >
    • Hay-on-Wye
    • Also Known As
    • The Swan At Hay Hotel Hay-On-Wye ,
    • Swan At Hay On Wye ,
    • Swan At Hay Hotel
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    Traveller (57)
    Room & Suite (23)
    Dining (21)
    Hotel & Grounds (32)
    Bathroom (8)
    Business Centre & Event Rooms (1)
    Nearby
    The Three Cocks Coaching Inn
    187 reviews
    6.90 km away
     
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    159 reviews
    5.91 km away
     
    Nearby Restaurants
    Tomatitos Tapas Bar
    634 reviews
    .39 km away
    Richard Booth s Bookshop Cafe
    396 reviews
    .36 km away
    Berries Restaurant and Coffeeshop
    43 reviews
    .47 km away
    St John's Place
    158 reviews
    .39 km away
    Nearby Attractions
    The Warren
    61 reviews
    .64 km away
    Hay On Wye Thursday Market
    55 reviews
    .54 km away
    Hay Castle
    44 reviews
    .24 km away
    Brook Street Pottery & Gallery
    17 reviews
    .44 km away
    Questions & Answers
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    Room Tips
    "This is a very old building, so there was an excess of noise from squeaky floor boards from the room above..."
    Read review
    "Book the deluxe room for a decent size bed"
    Read review
    "Dog rooms are excellent"
    Read review
    "Room 3 has a nice view but there was a smell of cooking from the kitchen but not too bad"
    Read review
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