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Friendly staff and comfy room. Nice Italian restaurant on site served a good variety of food and was reasonably priced. Breakfast was tasty with good tea/coffee selection. The rooms could have done with more soundproofing though!
I come to Ashford regularly for business and have stayed in Travelodge and Premier Inn here but I must say Holiday Inn is by far the best! Clean rooms, chargers by the bed (seems like a small thing but travelodge doesn't have this and its...More
Response from Glyn J, General Manager at Holiday Inn Ashford - CentralResponded 15 November 2017
Dear Sophie B,
Thank you for awarding 5 stars following your recent stay with us.
I am so pleased that you liked your room and the facilities it offers, including a bedside phone charger and power shower.
All the team take heart from your comments,...More
Stayed here after returning from a long journey on the Eurostar.
Was really hard to find on a car sat nav as the postcode takes you to a housing estate. Tried it on a mobile sat nav and found it straight away. Mentioned it as...More
Response from IHGService, Guest Relations Manager at Holiday Inn Ashford - CentralResponded 3 days ago
Thank you so much for sharing your experience with our hotel. I am so sorry about the issues you had with the water damage from the walls and ceiling, the quality of the food, and the reception staff.
We always aim to provide...More
The hotel was ok for our overnight stay before getting the shuttle across to France in the morning, it's around 15 minutes from Folkestone. The only real issue we had was that the room was very cold thru the night, the AC was only able...More
Response from IHGService, Guest Relations Manager at Holiday Inn Ashford - CentralResponded 6 days ago
Thank you for staying at our hotel and taking the time to review your recent stay with us. I am happy to read you preferred to stay with us due to our perfect location. We strive to provide comfort and convenience to all...More
Stayed here for one night
Close to the M20
Spotless clean room
Good bed and sleep
Manual needed to operate the bath/shower
Response from Glyn J, General Manager at Holiday Inn Ashford - CentralResponded 3 weeks ago
Thank you for your valued feedback.
I am delighted that in the main you had a good stay and will share your comments with the hotel team.
It is always useful for us to be able to review our hotel facilities making improvements...More