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Sketchley Grange Hotel & Spa

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Sketchley Grange Hotel & Spa
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892 Reviews from our TripAdvisor Community

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There are newer reviews for Sketchley Grange Hotel & Spa
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Showing 889: English reviews
notts
Reviewed 1 week ago

we have just returned from a overnight stay. We booked through the wowcher discounted stay and have to say it was fabulous. we checked in and given our room number, we was told its a junior suite, on entering the room it was massive, massive bed, sofa big tv with sky sports. nice big bathroom with separate shower and bath....

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Helpful?
Thank petejknotts
GMSketchleyGrange, Manager at Sketchley Grange Hotel & Spa, responded to this review

Deter Peter Thank you for your review, we look forwards to welcoming you back the hotel in the near future.

Leicester
Reviewed 1 week ago

Well, this is our second year at Sketchley Grange and loving the facelift it's undergone. 16 of us enjoyed beautiful hotel rooms and Christmas dinner. Okay, fixed menu was basic but they were catering for some 500 people at the same time, but we all enjoyed the meal. Bar a bit expensive having racked up £800 bar bill but hey,...

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Helpful?
Thank coliff
GMSketchleyGrange, Manager at Sketchley Grange Hotel & Spa, responded to this review

Dear Coliff, Thank you for your kind review, i was pleased to see that you enjoyed your party and are liking the improvements we are making, we still have a few changes in place for this year so i think you may have to come back to see these rather then go somewhere else for your party next year.

Bagshot, United Kingdom
Reviewed 2 weeks ago

we went there to celebrate new years arriving. the room we were given was immaculate with the most comfortable mattress everything was great eith the room. upon arrival at the party i requested a different drink which was sorted with no hassle the food was unbelievably good i have never had better food anywhere. the service was fantastic run with...

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Helpful?
Thank Paul R
GMSketchleyGrange, Manager at Sketchley Grange Hotel & Spa, responded to this review

Dear Paul Thank you for your review, i was pleased that you enjoyed the party and look forwards to welcoming you again soon.

Nuneaton, United Kingdom
Reviewed 2 weeks ago

I booked a room at this hotel for New Year's Eve through Booking.com and had confirmation from the hotel, which included a paragraph stating the leisure facilities would be available from 2.00pm on the day of arrival until 11.00am on the day of departure. I also booked a meal by telephone for 8.00pm on New Year's Eve. At 4.00pm on...

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1Thank davidphipps13
GMSketchleyGrange, Manager at Sketchley Grange Hotel & Spa, responded to this review

Dear Mr Phipps, Once again our apologies that Booking.com failed to pass on the information we had given them in regards to our operating times during the festive season. I would very much like to know who it was you spoke to at Booking.com and told you we had not given them this information, as this is not the case....

Reviewed 2 weeks ago

Initial opinions were high, especially considering the prices; I paid £64 on Expedia for a room that would attract £190 walk in! Being a 4 star hotel, it should have been a lot better than it was. My check in was pleasant, courteous and welcoming, however, this was quickly hindered by another member of staff who rudely displayed negative behavior...

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Helpful?
Thank Danny A
GMSketchleyGrange, Manager at Sketchley Grange Hotel & Spa, responded to this review

Dear Danny I would like to apologies that your stay was not as enjoyable as it should have been. I have passed your feedback on to the head housekeeper and asked her to review and implement an action plan to ensure that this was a one off occurrence. I am also investigating as to which member of my team was...

Reviewed 2 weeks ago

Our stay at Sketchley Grange was THE worst hotel experience of my life. I would urge anyone considering a stay here to find somewhere else. I promise you can find somewhere infinitely better for your break for the same price or less. The staff here are rude, the service dreadful, the hotel is tatty and falling into disrepair, and clearly...

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7Thank Darrell T
Warwickshire, England
Reviewed 2 weeks ago via mobile

We recently stayed for 1 night after attending a Christmas function at the hotel on Friday 16th December. Having booked a suite we were looking forward to a night away while attending our company Christmas Function in their Winter Wonderland. Our problems stayed as soon as we went to our room. The reception told us that we were in a...

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5Thank M8T
GMSketchleyGrange, Manager at Sketchley Grange Hotel & Spa, responded to this review

Dear M8T, I would ask that you e-mail me directly at the hotel with the details of the feedback you gave following your party as they have not been passed on to my office. my e-mail address is operations@sketchleygrangehotel.co.uk and i will look into these points and be in touch with you as soon as i have fully investigated.

Leicester, United Kingdom
Reviewed 2 weeks ago

My family and I stayed over the Xmas period . The rooms were amazing executive large and beautiful with lovely views .the only Blip we had was lack of Xmas spirit no music Xmas or background as we ate in silence also very very young staff at times miserable , apart from this the young girl who was Santa s...

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Helpful?
Thank shayday2016
GMSketchleyGrange, Manager at Sketchley Grange Hotel & Spa, responded to this review

Dear Shayday Thank you for your review, i was pleased to see that you enjoyed the majority of your stay with us, i have spoken to the team in regards to your feedback to ensure that this was a one off occurrence.

Guildford, United Kingdom
Reviewed 3 weeks ago via mobile

We booked a few rooms as a large family party and we all really enjoyed our stay. The new refurbished rooms were lovely and staff really helpful with requests such as cot in the room and when the heating didn't work. We also requested a table for dinner for 14 of us at the last minute and were easily accommodated...

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Helpful?
Thank Sarah B
GMSketchleyGrange, Manager at Sketchley Grange Hotel & Spa, responded to this review

Dear Sarah Thank you for your feedback, i was pleased that you enjoyed your stay with us and look forwards to welcoming you again soon.

London, United Kingdom
Reviewed 3 weeks ago via mobile

We had 2 seperate bookings to stay for 2 nights all under the same person/name. Upon checking in we mentioned that there are 2 seperate bookings for 2 nights and if we would be kept in the same room for the second night as that is common logic. The guy that checked us in was very friendly and helpful. Didn't...

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1Thank 433Myself
GMSketchleyGrange, Manager at Sketchley Grange Hotel & Spa, responded to this review

Dear Guest, I would like to apologize for the poor levels of customer service you received whilst staying at our hotel. I am in the process of fully investigating the issues you have raised and would like to assure you that should i find any of my staff to be acting in this way i would take server action against...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Pool
  • Room Service
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Spa
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Dry Cleaning
  • Laundry Service

Additional Information about Sketchley Grange Hotel & Spa

Address: Sketchley Lane, Hinckley LE10 3HU, England
Region: United Kingdom > England > Leicestershire > Hinckley
Price Range: $99 - $203 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sketchley Grange Hotel & Spa 4*
Number of rooms: 95
Reservation Options:
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Also Known As:
Sketchley Grange Hotel And Spa
Sketchley Grange Hotel Hinckley
Best Western Hinckley
Sketchley Grange Hinckley
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Questions & Answers

Here's what travellers have asked, with answers from Sketchley Grange Hotel & Spa staff and other travellers.
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Questions? Get answers from Sketchley Grange Hotel & Spa staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“we stayed in room 226 nice view from our big window”
 of 5 bubbles petejknotts, 7 Jan 2017 | Read review
“Junior contemporary suite was very spacious!”
 of 5 bubbles dannya805, 3 Jan 2017 | Read review
“Book a different hotel.”
 of 5 bubbles 361darrellt, 1 Jan 2017 | Read review
“Executives rooms worth paying extra”
 of 5 bubbles shayday2016, 30 Dec 2016 | Read review
“Find another hotel”
  • Paint peeling off the ceiling.
  • Nice water damaged door for a new refurbished room !!!!
  • Mould growing through the silicone around the bath
  • Bedroom furniture had seen better days
 of 5 bubbles bluejinty, 20 Dec 2016 | Read review
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