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Certificate of Excellence
What is Certificate of Excellence?
TripAdvisor gives a Certificate of Excellence to accommodations, attractions and restaurants that consistently earn great reviews from travellers.
This was our regular visit to this hotel for an Army reunion at the nearby Federation Brewery Conference centre. One of the things I look for is continuity of front of house staff and we were welcomed by staff who we have got to know...More
Did a group booking here this month
Ended up being a nice stay due to the staff.
The rooms and halls are quite dated yet very well maintained
Unless you get the top priced rooms things like fridges and other Aussie essentials are not included...More
Thank Shaun M
Response from lauramather, Front Office Manager at Newcastle Gateshead Marriott Hotel MetroCentreResponded 1 week ago
Dear Shaun M,
Thank you for taking the time to review our hotel after your recent stay with us here at the Newcastle Gateshead Marriott MetroCentre.
Thank you for your kind words regarding our friendly staff and we are always happy to receive your feedback...More
Excellent service from all the staff.. but special mention to Tom in concierge who was so helpful in regards my walk of Hadrian’s wall. His knowledge of the wall and the surrounding areas was spot on. He even went out his way to drop me...More
Thank James N
Response from lauramather, Front Office Manager at Newcastle Gateshead Marriott Hotel MetroCentreResponded 1 week ago
Dear James N,
Thank you for taking the time to review our hotel after your recent stay with us here at the Newcastle Gateshead Marriott MetroCentre.
I am delighted to hear you njoyed your stay with us and thank you for your lovely feedback regarding...More
Fantastic hotel.. Amazing customer service from Sharon, cannot thank her enough for being so thoughtful and attentive.. rooms are amazing.. tv with internet and sky sports in rooms well, you can't go wrong! Great hotelMore
Thank Paul S
Response from lauramather, Front Office Manager at Newcastle Gateshead Marriott Hotel MetroCentreResponded 1 week ago
Dear Paul S,
Thank you for taking the time to review our hotel after your recent stay with us here at the Newcastle Gateshead Marriott MetroCentre. I am so pleased to hear you enjoyed your stay with us and thank you for your kind words...More
This hotel offers a free swimming pool for residents but the pool is filthy. The pool is full of dead skin and dirt. If u forget about the pool then I would say the hotel is very posh. Most rooms come with 2 double beds...More
Thank Theawsemoneone
Management response:Responded 1 week ago
Dear Theawsemoneone,
Thank you for taking the time to review our hotel after your recent stay with us here at the Newcastle Gateshead Marriott MetroCentre. I am sorry to hear you feel our swimming pool was filthy. I will certainly pass on your feedback to...More