Had the best evening at Great Fosters. We came for my mother's 80th birthday, we had dinner in the estate grill. Our waiter Freddie was excellent, gave my mother a glass of wine as it was her birthday. Made sure everything was OK during our stay. At the end of the evening, he made sure we all enjoyed ourselves and wouldn't accept a tip. Freddie deserves an award for his hospitality 5 stars. Will definitely return
My husband and I were invited for an afternoon tea at Great Fosters, a place where I had previously enjoyed an excellent afternoon tea prior to be taken over by Alexander Hotels. We were looking forward to and expecting a very similar experience, however we were sorely mistaken. Although the staff were friendly and the ambience lovely the food, however the rest was a dsappointment in comparsion with our last visit. This included extremely slow service 15-20 minute wait for a couple of things including the bill; no offer of more sandwiches; not enough cutlery which meant wiping our our sandwich knives before use on the scones and cakes and a spoon too big to reach the bottom of the trifle in a shot glass. The scones were dark brown and overcooked and after our request for more, were replaced after a 15 minute wait with scones if anything even worse although it was obvious that the scones on the other tables were the usual pale golden colour. We were provided with 1 tiny pot of cream and 1 of very bland red jam for 6 scones and after requesting more they eventually came after a very long wait. After a complaint about all of this the Manager offered all 3 of us a complimentary glass of champagne, however as I was the only driver only I could take up this offer despite me saying that if there was anything more appropriate for the drivers then that was fine, but nothing else was offered instead. In the end after a 15 minute wait we had to ask where it was and it eventually came. Once we had finished we had to wait for the bill and again after 15 minutes had to ask where it was. Finally we were expecting a walk around the gardens as before and after asking 2 members of staff how to get outside who had no idea and then trying to find our own way by going back out of the building. It appears that this is now not possible and I can only assume it is for the exclusive hotel guests. Altogether a very disappointing experience all round and definitely not up to the standard you would expect from such a place. I was fortunate as I did not have to pay as it was a birthday gift for my sister in law and I was her guest. However she kindly paid for my husband and for that I do feel that she has been sadly let down. She is in the process of making a complaint to the management which unfortunately is definitely needed and I do hope that things improve markedly before the Mother's Day weekend! …
We booked lunch for 7 people and were very pleased to get a private room for our party! It was certainly a very nice gesture. We opted for set menu 3 courses for £45 or 2 for £37. The food was wonderful. Beef roast dinner was huge with all vegetables and Yorkshire pudding! I had scotch egg and Cornish cod. We also had cocktails pre dinner and vice in the nice bar. The gardens must be stunning in the summer. It was a bit quiet this weekend as out of season
November 2021 - A nice hotel stay. Minus the disabled bathroom, which I didn’t like so much. Had a nice sleep. I liked the decor. My dog liked the room too and the walk I took her out for several times around the grounds. Was able to get nice food from a food app. Was a nice stay. Would come again. Just no disabled toilets. It great they have it of course. I just didn’t need it. :)
I went there for an afternoon tea with my family to celebrate my mum’s birthday. Very beautiful hotel and the afternoon tea was enjoyable. We were served by Delton who was very helpful and very professional. I highly recommend this place and please look out for Delton to serve you.
Went there today for afternoon tea to celebrate a birthday. Received excellent service from Stacey who ensured that the party of nine had their needs satisfied. The food served was excellent and plentiful. Promote Stacey.
I would like to share our excellent breakfast experience in this loveLy hoteL, mainly about the warm weLcome we experienced from all the staff most especially to Larisa thank you all for accomodating me and my friends celebrating my husband birthday... the setting is elegant, food is warm and fresh,brilliant plating.. staff are friendLy what a 5* experienced it is first thing in the morning! SureLy, we are all looking forward for another season of the year to enjoy it again and again :) Lots of Love, Roxie
This was a gift to eat in the Tudor Pass restaurant and to be honest I was slightly apprehensive as my experience of tasting menus over the years has been under-whelming. But in this case I am delighted to say it was impressive on many levels. The service was impeccable without being intrusive, numerous courses seemed to keep coming and the presentation and quality was possibly the best I have had, several dishes were outstanding and we got an explanation of how they were created by the chefs. All in all a very enjoyable and memorable lunch and we did nt even pay for it !
The hotel was lovely, set in beautiful surroundings. We thoroughly enjoyed our stay. Our breakfast was delicious and the service from Delton was excellent. Thank you Delton. We will definitely be returning again.
Rarely have I been so warmly welcomed and looked after as by the barman, Tony, and his assistant yesterdayevening. Arriving from a long day/drive just after 21:30, I was dismayed to find the kitchen absolutely closed, not even snacks available. Tony could not have been kinder, providing some crisps and nibbles from the bar, putting an extra log on the fire and following up with the night manager who arranged a makeshift veggie sandwich that was perfectly sustaining. To top it off, they offered this free of charge. My room was lovely too, with rose petals on the bed and bath for Valentines. This hotel continues to improve but restaurant management has a way to go and the single staff member on the front desk, while very good, is inevitably overwhelmed at peak times.
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