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Captain's Club Hotel

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622 Reviews from our TripAdvisor Community

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Showing 620: English reviews
Surbiton, United Kingdom
Reviewed 3 days ago NEWvia mobile

Booked into the captains club hotel wick lane Christchurch Dorset for our New Years bash, checked in on 30th for a two night stay, as always our room was spotless, fresh and clean, little disappointed we had no bath robes, even when we did ask!!! The room had a new coffee machine which sadly leaked but didn't stop our enjoyment...

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Helpful?
Thank Darran G
TimothyLloyd, Hotel Director at Captain's Club Hotel, responded to this review

Thank you so much for taking the time to write such a comprehensive review following your stay with us for New Year's Eve. I do apologise for the unfortunate situation with the hot water in your room which has now been fixed I promise! I am not sure what happened with the reduction in rate but I will look into...

Guildford, United Kingdom
Reviewed 4 days ago NEW

We needed some time away from Surrey after a tiring Christmas period and wanted to be on the coast. The hotel appealed when we booked as it was modern and well located in the centre of Christchurch. But what a delightful surprise when we arrived! The staff were friendly, helpful and enthusiastic. The room (an apartment) as fabulously spacious and...

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Helpful?
Thank Rufus237
TimothyLloyd, Hotel Director at Captain's Club Hotel, responded to this review

Thank you very lunch for writing such a lovely review following your stay with us after Christmas. The crew will be thrilled with your comments and the Chef very pleased that you enjoyed the seafood. Thank you too for suggesting that you will recommend the hotel and restaurant to others, this is much appreciated. We very much look forward to...

Poole, United Kingdom
Reviewed 5 days ago NEW

We came here for a works Christmas bash and I have to say I was very impressed. Finding the Captains Club was easy and there was plentiful parking. I found the service was excellent and the staff worked so hard to make your visit a very pleasant one indeed. The food was good, and well presented and certainly managing all...

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Helpful?
Thank Dean D
TimothyLloyd, Hotel Director at Captain's Club Hotel, responded to this review

Thank you so much for writing your review following your visit to the hotel for a Christmas "bash". I was pleased to read that you enjoyed the overall experience and happy that you are planning a return. We look forward to welcoming you again very soon.

Chorleywood, United Kingdom
Reviewed 6 days ago NEWvia mobile

Some places are just perfect from the river views, the modern yet sedate bar and lounge to the nicely appointed rooms. This is a hotel you relax into and mirrors its aspects. The service is usually so smooth you don't notice it until you leave and then miss the luxury of it. As for the food they manage to do...

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Helpful?
Thank longtrainrunning
TimothyLloyd, Hotel Director at Captain's Club Hotel, responded to this review

Thank you so much for your wonderful review and we are so pleased that the Captain's Club Hotel ticks so many boxes for you. That is our aim and it is great for the morale of the whole crew when we receive such comments. We hope to welcome you again soon in 2017 and for many years to come...

Ferndown, United Kingdom
Reviewed 1 week ago

We enjoyed good service, good food and a lovely view over the river at this friendly and well run hotel restaurant. It is clean, modern, bright and cheerful. I have only eaten here but friends tell me that the spa is good too.

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Helpful?
Thank chrisadams2016
TimothyLloyd, Hotel Director at Captain's Club Hotel, responded to this review

Thank you for your review Chris and we are so pleased that you enjoyed a wonderful meal and 'bella vista' when you visited us. Captain's Club is indeed a special place and we look forward to welcoming you again soon. Do try the spa as well as many love it's bijou, private feel and the treatments are unique! Have a...

London, United Kingdom
Reviewed 2 weeks ago

Stayed just one night with my partner on Friday 31st December and thoroughly enjoyed it. The room was perfect, overlooking the water, stylish and modern without being ostentatious, which I hate. The staff were great, attentive without being intrusive and breakfast was fantastic. Overall a great experience and we will definitely be returning.

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Helpful?
1Thank Gayle W
TimothyLloyd, Hotel Director at Captain's Club Hotel, responded to this review

Thank you for your very kind review to welcome in the New Year. I am so pleased that you both enjoyed your stay and thank you for being so kind about the crew and the breakfast. I am so pleased that you are returning and look forward to welcoming you back very soon. Please may I take this opportunity to...

Salzburg
Reviewed 2 weeks ago

A lovely place to go for coffee, lunch, dinner. Unfortunately, the air con was on which made the air quite cool. It would have been warmer to have sat outside! Although there were not many customers, we had to wait ages to be served. In the end, my husband went up to the bar to order coffees. Also asked to...

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Helpful?
Thank Sandra P
TimothyLloyd, Hotel Director at Captain's Club Hotel, responded to this review

Thank you for your review and I am sorry that we started the New Year off in such a way. I do apologise for the temperature as this should have been monitored and would have been altered at the time your request was made. I am sure the crew must have been in recovery mode after working so very hard...

Reviewed 2 weeks ago via mobile

We spent New Year's Eve at this hotel and the event was superb. Had we only had this experience the rating would have been excellent. Sadly we stayed two nights in a Junior Suite. This was a large room overlooking the river. However, on checking in, we were sent to our room to find a painter working on the walls...

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Helpful?
Thank Judith W
TimothyLloyd, Hotel Director at Captain's Club Hotel, responded to this review

Thank you very much for taking the time to write such a constructive review following your New Year's stay at the hotel. I am so pleased that you enjoyed the "main event" but are extremely sorry that you encountered problems in terms of housekeeping on January 1st. We do offer a housekeeping service beyond 2.00pm so I apologise that you...

Orpington, United Kingdom
Reviewed 2 weeks ago

I would thoroughly recommend this hotel, cannot fault it. Staff are friendly and polite, a special thanks to Richard who helped us with a variety of things during our stay, thanks Richard. Rooms are beautiful, actually the best room I have stayed in, with a view to die for. Resterant was lovely as was the food, breakfasts yummy. Great location,...

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Helpful?
Thank 3tracy123
TimothyLloyd, Hotel Director at Captain's Club Hotel, responded to this review

Thank you so much for your glowing review Tracy...it is greatly appreciated. We are very proud of our crew at the Captain's Club Hotel and Richard was especially delighted to have been able to assist you with your requests. We very much look forward to welcoming you again soon and in the meantime wish you a wonderful 2017.

Poole, United Kingdom
Reviewed 3 weeks ago via mobile

We go to the Captains Club for Sunday lunch, and for first rate food and service and ambiance you can't beat it . The staff are very friendly and look after your every need . The food is beautifully presented, and on Sundays they have live music from 12 till 3.30 .and of course the view from the lounge and...

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Helpful?
Thank Malcolm F
TimothyLloyd, Hotel Director at Captain's Club Hotel, responded to this review

What a lovely review to help 2016 end on a high! Thank you so much for your kind comments about Sunday lunch and our lovely riverside setting. I agree that there is an ever changing picture to look out at. We very much look forward to your next visit and in the meantime I wish you a very happy new...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Food & drink at the hotel
Captain's Club Hotel & Spa
Captain's Club Hotel & Spa
Cuisines: European, British
Things to do
  • Restaurant
  • Bar/Lounge
  • Spa
Room types
  • Non-Smoking Rooms
  • Suites
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Airport Transportation
  • Concierge
Official Description (provided by the hotel)
Modern four silver star hotel located on the banks of the river Stour close to the historic market town of Christchurch in rural Dorset. Hotel comprises of 12 lifestyle suites, each with a separate lounge/living area and either two or three bedrooms sleeping from 1 to 6 people. The hotel boasts a cocktail bar with award winning bar-tenders and a 2 AA rosette restaurant. Event facilities for up to 100 and a bijou spa complete with hydro-therapy pool, sauna and four treatment rooms. The suites have air-conditioning to the lounge/living area and the hotel bedrooms are air conditioned throughout. The alfresco dining terrace is open all summer and provides a perfect location to soak up the atmosphere of life on a busy river. ... more   less 

Additional Information about Captain's Club Hotel

Address: Wick Lane | Wick Ferry, Christchurch BH23 1HU, England
Region: United Kingdom > England > Dorset > Christchurch
Price Range: $256 - $524 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Captain's Club Hotel 4*
Number of rooms: 29
Reservation Options:
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Also Known As:
Captains Hotel Christchurch
The Captains Hotel
Hotel Style:
#1 Family Hotel in Christchurch
#2 Luxury Hotel in Christchurch
#3 Romantic Hotel in Christchurch
#3 Business Hotel in Christchurch
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Questions & Answers

Here's what travellers have asked, with answers from Captain's Club Hotel staff and other travellers.
3 questions
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Dubai, United Arab Emirates

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Questions? Get answers from Captain's Club Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“All are river facing, but if you can book an apartment it is worth the extra cost.”
 of 5 bubbles Rufus237, 16 Jan 2017 | Read review
“All rooms face the river and are all beautiful.”
 of 5 bubbles 3tracy123, 2 Jan 2017 | Read review
“Every room is special with brilliant river views.”
 of 5 bubbles Brian083, 16 Dec 2016 | Read review
“we only had lunch and some tables are out of the wind look for them great river views.”
 of 5 bubbles cb512016, 30 Nov 2016 | Read review
“Suites have superb views of the river”
 of 5 bubbles Vickytrainer49, 9 Nov 2016 | Read review
5 of 5
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