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The Pines Guest Accommodation

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1 room 2 adults 0 children
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The Pines Guest Accommodation
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56 Reviews from our TripAdvisor Community

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Showing 55: English reviews
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New Malden, United Kingdom
Reviewed 3 days ago NEW

In the bedroom, no 10, the TV didn't work. The toilet didn't flush very well and the shower only gave out tepid water. Window was broken and carpet very worn. The scrambled egg for breakfast was inedible. I wondered whether it had been made with dried egg. Bacon very poor quality The bar was never open at night and lounge...

Thank alicechild
Reviewed 4 weeks ago

The room was dirty, as were the thread bare towels. There was a terrible smell of damp and the whole experience made me ITCHY. Honestly by far the worst accommodation I have ever seen. I would have driven back to London if it had been a little earlier. HORRENDOUS!!!!!!

Thank Fussy2018
Reviewed 28 November 2016 via mobile

Stayed here this weekend with my husband and couldn't believe our eyes when we arrived. We are shocked that a place like this even exists and haven't been shut down. Even making way to our room the wall paper was peeling away from the walls, there was brown stains on the walls and ceilings and the carpet was disgusting and...

1Thank Desmond1961
Reviewed 14 November 2016 via mobile

I stayed with my partner and son in a family room, with an-suite down the corridor. The room was freezing, dirty, badly maintained and the whole place looked worse than Fawlty towers. The bathroom was disgustingly dirty, no hot water, filthy bath no soap or towels. V expensive (£130) for 1 night, cash no receipt. Then the restaurant was closed...

Thank Mark S
Reviewed 27 October 2016

This guest accommodation was more than disappointing. Rude staff, dirty corridors and rooms leave much to be desired!! Upon arrival I was told that I had only booked for one guest even though the booking CLEARLY said 'one double room..max 2 guests' and the man at reception refused to give me the key to the room unless I paid the...

1Thank Daisy C
Reviewed 5 October 2016 via mobile

Stayed last night.... reasonably priced.... although on entering the pines looks in need of updating the room was clean and the staff were very pleasant. Comfortable stay. Will return if back in Chippenham

Thank tyson36
Birmingham, United Kingdom
Reviewed 29 August 2016

First impressions not good shown to wrong room where people already in there even though that was on my invoice, room very basic ,staff poor English ,glad we only needed it for bed as attending family wedding so it was arrive ,change and out . However breakfast was another story ,we asked could we have scrambled egg not fried on...

Thank 01Gailw
Management response:

Thanks for your staying Ms 01Gailw We are always trying to be responded to our customers requirements with polite way. Our stuff are alway ready to help any customers and they never say lies. Thanks Again, The Pines Hotel

Reviewed 28 August 2016

At the centre of the town and in a walking distance from the rail station. A recently renovated place. The room was absolutely clean and convenient. There are quiet conditions and you can enjoy your sleep. The breakfast was tasteful and the personnel made its best to cover my needs and make me feel nice.

Thank Ioannis C
Management response:

Thanks for your staying Mr Ioannis C. We are always looking for new ways to improve the services we provide. Your feedback plays a key part in this. We are grateful for your feedback. The Pines Hotel

London, United Kingdom
Reviewed 22 August 2016

Very good , we stayed over as a couple and friend for one night, very friendly , nothing was to much trouble for the owner and his staff. Would book again,, the owner has a lovely personilished approach to his patrons

Thank jdunngrovehill
Management response:

Thanks for your staying Mr Dunn We are always looking for new ways to improve the services we provide. Your feedback plays a key part in this. We are grateful for your feedback. The Pines Hotel Management

Reviewed 18 August 2016 via mobile

My first time in the pines hotel. Found it pleasant very good. Very nice. A variety of food. Very friendly staff members and always ready to help me or give me information. I must say with a smile on his My experience in the pines hotel for my first experience was very nice. Pleasant and quiet. The rooms where nice...

Thank George G

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  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Refrigerator in room
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
  • Multilingual Staff
  • Free Parking
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Conference Facilities
  • Breakfast Available
Official Description (provided by the hotel)
The Pines Guest Accommodation is a hotel located near the town centre and only a few minutes walk away from the train station. Recently, the management of the hotel has completely changed, as the current owners have vision and aspirations to succeed in this industry and offer a great customer satisfaction. Major improvements has been made since the new owners took charge, most of them are implied on public places, restaurant, rooms and the bar. We would like to ask from the public to give us a credit and we assure that our hospitality is unique. ... more   less 

Additional Information about The Pines Guest Accommodation

Address: 81-82 Marshfield Road, Chippenham SN15 1JR, England
Region: United Kingdom > England > Wiltshire > Chippenham
Price Range: $112 - $136 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — The Pines Guest Accommodation 3*
Number of rooms: 23
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Questions & Answers

Questions? Get answers from The Pines Guest Accommodation staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“No10 should be avoided until everything mentioned is working correctly.”
 of 5 bubbles alicechild, 19 Mar 2017 | Read review
“Don't do it !”
 of 5 bubbles 01Gailw, 28 Aug 2016 | Read review
“Give it a try and a alternative to British food , but if you don't like Greek the menus has British alternatives .”
 of 5 bubbles jdunngrovehill, 21 Aug 2016 | Read review
“Chose Another B&B”
 of 5 bubbles billymcdafthead2, 26 Sep 2015 | Read review
“Cheap but filthy!”
 of 5 bubbles Gailzo, 20 Jul 2015 | Read review
5 of 5