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The Cloud Hotel

Meerut Road, New Forest National Park Hampshire, Brockenhurst SO42 7TD England
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Traveller (108)
Dining (28)
Room & Suite (6)
What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.


#4 of 10 hotels in Brockenhurst
Travellers' Choice
The Cloud Hotel is a 3 star hotel located at Brockenhurst in the heart of the New Forest National Park. The famous New Forest ponies can be seen outside the entrance of the hotel which faces directly onto the open forest. The Cloud Hotel has recently been upgraded from an AA 2 star to an AA 2 red star Inspectors Choice Hotel, and upgraded again to an AA 3 star hotel. We continually strive to offer the best customer service and standards possible for our guests.
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Property amenities
Free parking
Bar / lounge
Board games / puzzles
Meeting rooms
Baggage storage
Special diet menus
Non-smoking hotel
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Room features
Wardrobe / wardrobe
Private bathrooms
Flatscreen TV
Bath / shower
Complimentary toiletries
Hair dryer
Room types
Non-smoking rooms
Family rooms
Good to know
Languages Spoken
185Reviews3Q+A40Room tips
Traveller rating
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Popular mentions
bignorm_qc wrote a review 18 Oct
London, United Kingdom97 contributions52 helpful votes
The hotel has the look and ambiance of an old-fashioned B&B. It definitely has its charm, but there are aspects which are more tired than traditional - loose door fittings for example, over-heated room (at least the one I stayed in) and a general outdated feel. The fruit bowl at breakfast seemed to be from a tin (recalling desserts back in the 80s). At premium hotel prices this is a bit disappointing. Location with direct forest/heath access and gardens are lovely, the staff were very nice and the main part of the breakfast served was good. By comparison with other nearby hotels however this unfortunately comes up short, but the price doesn't.
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Date of stay: October 2021Trip type: Travelled solo
LondonJudithCharmers wrote a review 6 Oct
Loughton, United Kingdom76 contributions53 helpful votes
We stayed at the hotel for three nights and it was the our first time away with our newborn, the staff couldn’t have been more accommodating. The rooms are a good size with a huge bed and modern bathroom. The restaurant serves good quality homemade food, they also offer cakes and scones which were delicious. The hotel itself has lots of little lounge rooms and you can eat and drink anywhere, the whole place is very relaxing and the staff are genuinely really friendly and attentive, we went for a drink in Carey Manor a much more expensive hotel in the area and the staff were not a patch on those at the Cloud. Great location with a 10/15min walk to Brockenhurst high st and all local attractions are no more than 20mins drive away, would definitely recommend this hotel.
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Date of stay: October 2021Trip type: Travelled with family
markg10101 wrote a review Sep 2021
Worthing, United Kingdom145 contributions75 helpful votes
We arrived to find the car park full, the receptionist moved her car to make space for us. This was the first of many little things that made our stay at the cloud hotel so freindly and welcoming. The hotel is very clean and well maintained, but in no way grand. It has a number of small lounges and a bar. The garden is well tended and nice to sit in when the sun is out. The Rooms were very clean and the bathrooms recently modernised. The Breakfast was a treat, with good quality sausages and bacon for the full english, alternatively we could have had smoked fish, eggs benedict etc. The hotel was nicely located on the outskirts of the village making it a stones throw from the new forest.
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Date of stay: September 2021
kmdWestByfleet wrote a review Sep 2021
West Byfleet78 contributions40 helpful votes
I booked a two day away for hubby who'd been working so hard in the NHS. We were booked in by a very charming man who showed us what was what. We were given room 8 which overlooks the conservatory and a bit of the rear garden. There is a very noisy extractor fan that came on when they were cooking. The host was very obliging when I went back down to ask for some more coffees as hubby and I were very thirsty after our drive down. He kindly offered a flask of fresh milk which I thought was a lovely touch. We ate in the hotel on the Sunday (must be pre-booked) and the (largely fish) menu was interesting and local. However, hubby was not feeling well and subsequently came down with a stinking cold and so on Monday was confined to bed. I walked into Brockenhurst and found it was a charming village. I walked to the local church, over cattle grids and little bridges over the fords surrounding the village. There was even a quaint old red phone box that had been re-utilised as a local lending library. On getting back to the hotel I found hubby really awful and so suggested we cut our break short and leave. I do know that I had booked two days but was a tad upset to see that we had been charged for full the two days, even though we'd spent a further £70 on food (lunch and dinner for the both of us). I was hoping that we'd may be get a slight discount if we came down for another visit (which we'd love to) or some money off as they hadn't made up our room when we left.
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Date of stay: September 2021
1 Helpful vote
Jackie C wrote a review Sep 2021
1 contribution
Lovely Hotel with very friendly and efficient staff. Enjoyed the breakfast and dinners we had there. The location was beautiful, very friendly village and excellent rail links to leave your car and explore around. Still speaking about my break here, a must to visit.
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Date of stay: August 2021Trip type: Travelled as a couple
US$129 - US$218 (Based on Average Rates for a Standard Room)
cloud hotel brockenhurst
United KingdomEnglandHampshireNew Forest National Park HampshireBrockenhurst
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Frequently Asked Questions about The Cloud Hotel
Which popular attractions are close to The Cloud Hotel?
Nearby attractions include Boost Bike Hub (0.7 km), Ytene Gallery Limited (0.6 km), and New Forest Polo Club (0.7 km).
What are some of the property amenities at The Cloud Hotel?
Some of the more popular amenities offered include an on-site restaurant, a lounge, and free parking.
What food & drink options are available at The Cloud Hotel?
Guests can enjoy an on-site restaurant and a lounge during their stay.
Is parking available at The Cloud Hotel?
Yes, free parking is available to guests.
What are some restaurants close to The Cloud Hotel?
Conveniently located restaurants include White Tails Restaurant, Zen Garden Restaurant, and Enzee Brockenhurst.
Is The Cloud Hotel located near the city centre?
Yes, it is 0.6 km away from the centre of Brockenhurst.
Are there any historical sites close to The Cloud Hotel?
Many travellers enjoy visiting St Thomas and All Saints Church (7.7 km) and Lymington War Memorial (7.7 km).
Is The Cloud Hotel accessible?
Yes, it offers reduced mobility rooms. For specific enquiries, we recommend calling ahead to confirm.