The hotel has the look and ambiance of an old-fashioned B&B. It definitely has its charm, but there are aspects which are more tired than traditional - loose door fittings for example, over-heated room (at least the one I stayed in) and a general outdated feel. The fruit bowl at breakfast seemed to be from a tin (recalling desserts back in the 80s). At premium hotel prices this is a bit disappointing. Location with direct forest/heath access and gardens are lovely, the staff were very nice and the main part of the breakfast served was good. By comparison with other nearby hotels however this unfortunately comes up short, but the price doesn't.
We stayed at the hotel for three nights and it was the our first time away with our newborn, the staff couldn’t have been more accommodating. The rooms are a good size with a huge bed and modern bathroom. The restaurant serves good quality homemade food, they also offer cakes and scones which were delicious. The hotel itself has lots of little lounge rooms and you can eat and drink anywhere, the whole place is very relaxing and the staff are genuinely really friendly and attentive, we went for a drink in Carey Manor a much more expensive hotel in the area and the staff were not a patch on those at the Cloud. Great location with a 10/15min walk to Brockenhurst high st and all local attractions are no more than 20mins drive away, would definitely recommend this hotel.
We arrived to find the car park full, the receptionist moved her car to make space for us. This was the first of many little things that made our stay at the cloud hotel so freindly and welcoming. The hotel is very clean and well maintained, but in no way grand. It has a number of small lounges and a bar. The garden is well tended and nice to sit in when the sun is out. The Rooms were very clean and the bathrooms recently modernised. The Breakfast was a treat, with good quality sausages and bacon for the full english, alternatively we could have had smoked fish, eggs benedict etc. The hotel was nicely located on the outskirts of the village making it a stones throw from the new forest.
I booked a two day away for hubby who'd been working so hard in the NHS. We were booked in by a very charming man who showed us what was what. We were given room 8 which overlooks the conservatory and a bit of the rear garden. There is a very noisy extractor fan that came on when they were cooking. The host was very obliging when I went back down to ask for some more coffees as hubby and I were very thirsty after our drive down. He kindly offered a flask of fresh milk which I thought was a lovely touch. We ate in the hotel on the Sunday (must be pre-booked) and the (largely fish) menu was interesting and local. However, hubby was not feeling well and subsequently came down with a stinking cold and so on Monday was confined to bed. I walked into Brockenhurst and found it was a charming village. I walked to the local church, over cattle grids and little bridges over the fords surrounding the village. There was even a quaint old red phone box that had been re-utilised as a local lending library. On getting back to the hotel I found hubby really awful and so suggested we cut our break short and leave. I do know that I had booked two days but was a tad upset to see that we had been charged for full the two days, even though we'd spent a further £70 on food (lunch and dinner for the both of us). I was hoping that we'd may be get a slight discount if we came down for another visit (which we'd love to) or some money off as they hadn't made up our room when we left.…
Lovely Hotel with very friendly and efficient staff. Enjoyed the breakfast and dinners we had there. The location was beautiful, very friendly village and excellent rail links to leave your car and explore around. Still speaking about my break here, a must to visit.