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Thatched Cottage Hotel

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16 Brookley Road, New Forest National Park Hampshire, Brockenhurst SO42 7RR England
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveller (158)
360
Panoramas (43)
Room & Suite (234)
What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitiser available to guests & staff
  • Stay-at-home policy for staff with symptoms
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Updated 05/08/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Thatched Cottage Hotel
Updated 05/08/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#3 of 22 B&Bs / Inns in Brockenhurst
Location
Cleanliness
Service
Value
Travellers' Choice
A 400 year old thatched cottage and garden rooms situated in the village of Brockenhurst located in the heart of the delightful New Forest National Park. Something really special, a cosy hotel with a touch of romantic luxury combined with homely charm. Well equipped historic and garden rooms with all modern essentials, supported with friendly professional service. We offer breakfast, afternoon tea and an amazing gin bar!
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Free breakfast
Boating
Hiking
Pets Allowed ( Dog / Pet Friendly )
Taxi service
Baggage storage
Wifi
Bar / lounge
Coffee shop
Breakfast available
Complimentary instant cofffee
Complimentary tea
Outdoor dining area
Special diet menus
Wine / champagne
Horseback riding
Archery offsite
Bicycle tours
Canoeing offsite
Patio
Walking tours
Board games / puzzles
Non-smoking hotel
Outdoor furniture
Sun terrace
First aid kit
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Room features
Housekeeping
Interconnected rooms available
Wardrobe / wardrobe
Bottled water
Electric kettle
Cable / satellite TV
Flatscreen TV
Walk-in shower
Iron
Private bathrooms
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Quirky Hotels
Quaint
Languages Spoken
English, French, Spanish, German and 2 more

Location

Full view
53Somewhat walkable
Grade: 53 out of 100
21Restaurantswithin 0.5 km
2Attractionswithin 0.5 km
402Reviews10Q+A79Room tips
Traveller rating
  • 318
  • 62
  • 19
  • 2
  • 1
Time of year
Traveller type
Language
Selected filters
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  • English
Popular mentions
jenni_nelson736 wrote a review 13 Oct
Salisbury, United Kingdom64 contributions32 helpful votes
Purchased a voucher for a discount deal on a cream tea for two and went to visit today with a friend. Arrived a little late, with one less party member - not a problem they said. Kind, attentive, polite and very friendly young staff present. They couldn't do enough for us and offered to refill our tea as many times as we'd like. The tea itself was delicious, egg, salmon, cucumber and ham sandwiches as fresh as if they were made that second and very tasty! There were two types of huge scones - plain, or sultana ones, with very generous portions of clotted cream and jam for both of us. Followed by the most delicious, moist and mouth-watering lemon drizzle cake, chocolate brownies, (thick and really fudgy) topped off with beautiful palet cleansing small blackberry yoghurt pots. Lovely laid back, relaxed atmosphere, easy parking, easy to find, the whole experience was just wonderful. Thanks to all the staff, you're all a credit to your bosses - and to your generation - well done! :)
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Date of stay: October 2021
Value
Cleanliness
Service
Room Tip: don't be like us and be so eager to dig in that you forget to take photos...lol!
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Flyer771468 wrote a review 9 Oct
9 contributions2 helpful votes
“Whoever trained your staff have done a fantastic job. From the moment we arrived we were greeted with professionalism and courtesy by Jak He showed us to our room and offered to carry our bags. The same professionalism was shown by ALL the staff we encountered throughout our stay. We thought that the staff were the best we had encountered at any hotel we have stayed in and we holiday at least once per month. The Gin Flights were a delight we ended up having two each and the knowledge of the staff around the Gins and the variety offered was exceptional – next time we come to the new forest we will come to you for these alone. Breakfast each day was very good freshly cooked and nicely presented – compliments to your chef. Love the coffee machine in the room and the staff were very quick to restock the compliments bar as soon as we asked for it. Overall, we would give you 5*‘s and will not hesitate to choose you as our first choice of stay next time we are in the New Forest. We will recommend you highly to our friends. Thank you for a delightful experience”
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Date of stay: October 2021
Rooms
Service
Sleep Quality
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TammyWilts wrote a review 8 Oct
Wilts204 contributions116 helpful votes
Firstly the staff at this hotel are outstanding. So helpful and friendly. But the house keeping really let it down. Our room was very dusty and didn't feel clean at all. The curtains were hanging off the rail and all they needed were about 10 new hooks. I felt this was just lazy, it would of only taken a few minutes to replace them
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Date of stay: September 2021Trip type: Travelled as a couple
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Response from Matthew Lawson, Owner at Thatched Cottage Hotel
Responded 1 week ago
What a disappointing review! To say that the staff are outstanding but then to raise those comments about the same staff in a public online review is not very kind. Our wonderful hardworking staff read every review and take every comment very personally - and all that such a low review score does is damage our small family business. Every room is deep cleaned thoroughly after every stay, especially in the current challenging circumstances and is then thoroughly checked by the housekeeper and the manager. We are very sorry that this room did not feel clean, but we can reassure future guests that every room is clean - as evidenced by the high review scores below.
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Rebecca E wrote a review 4 Oct
1 contribution
Highly recommend this amazing and welcoming venue. Superb service from the team for our Afternoon Tea and Gin Flight last Friday. Excellent response time regards our online booking, and our Afternoon Tea was absolutely delicious! Fabulous Gin Flights too! Extremely professional, and friendly staff made for a lovely relaxed and fun afternoon. We thoroughly enjoyed our visit, and will be back next time we’re in Brockenhurst. Thank-you :-)
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Date of stay: October 2021Trip type: Travelled as a couple
Room Tip: Make sure you book in advance for the Afternoon Tea. You won’t regret it! Dietary...
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Response from Matthew Lawson, Owner at Thatched Cottage Hotel
Responded 1 week ago
Thank you for your excellent 5 star review! We are delighted that you enjoyed your visit so much and look forward to welcoming you back again soon!
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JimboAndCoco wrote a review 1 Oct
Bumbesti-Jiu, Romania77 contributions32 helpful votes
Had a great weeks stay here. The breakfasts are incredible. The best eggs I have ever had and the menu is superb. The hotel has a lot of character, the rooms out at the back less so. But the location is everything. Central to the New Forest so you can everywhere by car, bike or train as needed. Bike racks that you can lock your bike to are available inside the hotel. And the village has so many top class restaurants. Just please fix the blinds in the rooms, I don’t like people looking at me :) from outside. And sorry I stole the room key, I didn’t mean to.
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Date of stay: September 2021
Value
Rooms
Service
Room Tip: The rooms in the old part of the hotel are probably better.
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Response from Matthew Lawson, Owner at Thatched Cottage Hotel
Responded 2 weeks ago
Thank you for your excellent 5 star review! We are so pleased that you enjoyed your stay so much and were so well looked after by our wonderful staff. We are delighted that you loved our freshly prepared breakfast and also exploring the New Forest from our central location!
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PRICE RANGE
US$134 - US$214 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
thatched cottage hotel brockenhurst
LOCATION
United KingdomEnglandHampshireNew Forest National Park HampshireBrockenhurst
NUMBER OF ROOMS
14
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Frequently Asked Questions about Thatched Cottage Hotel
Which popular attractions are close to Thatched Cottage Hotel?
Nearby attractions include Boost Bike Hub (0.08 km) and Ytene Gallery Limited (0.4 km).
What are some of the property amenities at Thatched Cottage Hotel?
Some of the more popular amenities offered include free wifi, free breakfast, and a lounge.
What food & drink options are available at Thatched Cottage Hotel?
Guests can enjoy free breakfast, a lounge, and complimentary tea during their stay.
Is parking available at Thatched Cottage Hotel?
Yes, free parking is available to guests.
What are some restaurants close to Thatched Cottage Hotel?
Conveniently located restaurants include White Tails Restaurant, Enzee Brockenhurst, and The Bakehouse.
Is Thatched Cottage Hotel located near the city centre?
Yes, it is 0.07 km away from the centre of Brockenhurst.
Are pets allowed at Thatched Cottage Hotel?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Which languages are spoken by the staff at Thatched Cottage Hotel?
The staff speaks multiple languages, including English, Spanish, French, German, Italian, and Portuguese.
Are there any historical sites close to Thatched Cottage Hotel?
Many travellers enjoy visiting St Thomas and All Saints Church (7.0 km) and Lymington War Memorial (7.0 km).