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Traveller (94)
Dining (22)
Room & Suite (15)
Overview
  • Excellent61%
  • Very good23%
  • Average9%
  • Poor5%
  • Terrible2%
Travellers talk about
“mr sheikh”(60 reviews)
“birthday party”(32 reviews)
Free Wifi
Free Parking
Non-Smoking Rooms
Restaurant
Room Service
Suites
Bar/Lounge
3 Star Hotel
All hotel details
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Rooms
6 May7 May
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (593)
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592 results
Traveller rating
353
140
54
31
14
Traveller type
Time of year
LanguageEnglish
353
140
54
31
14
Show reviews that mention
All reviewsmr sheikhbirthday partyostler restaurantking roomchristmas lunchwedding receptionwedding breakfastevening receptionwedding co ordinatorrun smoothlyevents coordinatorbridal suiteno hesitation in recommendingfood was lovelybar mealsmain buildingwedding venue
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1 - 5 of 592 reviews
Reviewed 3 days ago

I stay at the Borough Arms regularly when visiting my home town and too be honest I wouldn’t consider staying anywhere else. The staff are so friendly and helpful – each and every one of them giving a feel of a home from home. The...More

Thank Ant_Nx1
Response from Lynne H, Guest Relations Manager at Borough Arms HotelResponded today

Dear Ant_Nx1, It is always a pleasure to welcome you to our hotel. We are delighted that you find our hotel 'home from home' and your reveiw really is an example of what our team strives to achieve. Your hometown is important and you should...More

Reviewed 5 days ago

The Borough Arms Hotel is the most friendly hotel I stay in, the staff are wonderful and nothing is a bother to them. Alan the barman such a lovely man, Louise on reception is so welcoming to you and always has time for you. Amanda...More

Thank theresatamblingson
Response from Lynne H, Guest Relations Manager at Borough Arms HotelResponded 3 days ago

Dear theresatamblingson, Your kind comments are exactly what our team here at the hotel endeavour to achieve, and we are thrilled that you see it as 'home from home'. There really is a family atmosphere, with all guests being a big part of that. A...More

Reviewed 1 week ago

We stayed here for three nights. The room was basic but very clean, warm and comfortable. The bathroom was large and the shower excellent. Clean fresh towels everyday. The staff were outstanding including the manager Mr Sheik, they were always on hand and very helpful....More

Thank Dale R
Response from Lynne H, Guest Relations Manager at Borough Arms HotelResponded 6 days ago

Dear Dare R, We are absolutely delighted that your stay at our hotel met your expectations and you enjoyed your stay with us. Our team work tirelessly to give the best service possible, whilst providing value for money and your kind comments will be passed...More

Reviewed 2 weeks ago

The staff were very pleasant, friendly and helpful, but the place itself lacks what I would look for in a B & B - namely warmth (in winter, at any rate), cleanliness and comfort. Admittedly it's cheap, but I don't think that's an excuse of...More

Thank Jbl R
Response from Lynne H, Guest Relations Manager at Borough Arms HotelResponded 1 week ago

Dear Jbl R, We can only apologise that our hotel did not meet with your expectations. At present, we are undergoing refurbishments and strive to offer the very best service, whilst maintaining value for money. We thank you for your kind comments with regards to...More

Reviewed 2 weeks ago

I booked the Baker Room for a private function lunch as there was already a large party booked for the main restaurant. This turned out to be a bonus as easy conversation was possible across the table and might not have been so easy in...More

Thank cjmackie007
Response from Lynne H, Guest Relations Manager at Borough Arms HotelResponded 2 weeks ago

Dear cjmackie007, We are delighted that you enjoyed your celebration here at the hotel and that we met your expectations. We will share your wonderful positive comments with our team who thoroughly enjoyed hosting your special lunch. It is always such a pleasure to accommodate...More

View more reviews
Best Value Properties in Newcastle-under-Lyme, United Kingdom
See all 5 hotels in Newcastle-under-LymeSee all
About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Free Parking
Restaurant
Bar/Lounge
Free High Speed Internet (WiFi)
Room Service
Hotel Amenities
Free Parking
Meeting Rooms
Banquet Room
Room Service
Dry Cleaning
Conference Facilities
Things to do
Restaurant
Bar/Lounge
Details
Price range
US$60 - US$81 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Suites, Family Rooms
Details
Price range
US$60 - US$81 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Suites, Family Rooms
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Traveller (94)
Dining (22)
Room & Suite (15)
Business Centre & Event Rooms (10)
Questions & Answers
Ask a question
lovelace123
5 January 2018|
Answer
Response from Lynne H | Property representative |
Hello lovelace123, Thank you for your enquiry. I can confirm that we do have availability for a 60th birthday party on Saturday 5th May, 2018 in our Ostler Restaurant which can accommodate up to 70 guests. Alternatively... More
1
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Room Tips
"The suites and bathrooms are huge and so spaceous"
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"I didn't stay over but I would definitely say if their was ever an issue which I most strongly doubt..."
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"stay elsewhere"
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"Both family rooms we had were comfortable 14 & 16 I think."
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