Borough Arms Hotel
26 King Street, Newcastle-under-Lyme ST5 1HX England
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US$59
Free cancellation until 08/04/23
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US$59
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US$59
Free cancellation until 08/04/23
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Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
About
#1 of 6 hotels in Newcastle-under-Lyme
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Travellers' Choice
The Borough Arms Hotel and Restaurant is one of the oldest established hotels in the Newcastle-under-Lyme and Stoke-on-Trent areas, with history dating back to 1783. The hotel is very much of the style associated with a traditional English town centre coaching inn, yet has been sensitively and subtly refined to offer the comfort and modern standards demanded by today's visitors. Independently owned and managed, the hotel retains many period features and takes great pride in offering a very personal service. As a valued guest, you may be confident that we will do our utmost to ensure your comfort, whether you are staying in one of our 40 centrally heated, en-suite rooms, visiting us for a meal in the restaurant, or using our conference and banqueting facilities.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Bar / lounge
Airport transportation
Conference facilities
Banquet room
Newspaper
Non-smoking hotel
Paid public parking nearby
Parking
Wifi
Restaurant
Breakfast available
Breakfast buffet
Complimentary Instant Coffee
Complimentary tea
Kids' meals
Special diet menus
Taxi service
Meeting rooms
24-hour front desk
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Room features
Desk
Interconnected rooms available
Room service
Telephone
Wardrobe / wardrobe
Coffee / tea maker
Electric kettle
Flatscreen TV
Clothes rack
Iron
Private bathrooms
Wake-up service / alarm clock
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Room types
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
Location
78Somewhat walkable
Grade: 78 out of 100
30Restaurantswithin 0.5 km
15Attractionswithin 0.5 km
939Reviews5Q+A100Room tips
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I have never written a review before – but wow this is needed. I attended a Wedding at The Borough Arms Hotel earlier this week and have positive and negative things to say. First impression is that the place is like a fusion between Great Granma’s house and an old seaside B&B - smelt the same – old fashioned dull and worn out decor, carpet and furnishings and everywhere you went creaked like a haunted house from an old horror movie. The outside rooms are a walk across the car park in the rain and in a poor state of repair and reminded me of my student digs of many years ago. Building to one side the Manager spoilt it for most of us. Weird completely deluded objectionable little man, elderly gentleman acting like he was welcoming us to the Burj Al Arab – falsely charming insisting on being called by his surname Mr Sheikh. He criticised his staff and took all opportunities to publically humiliate them in front of us the guests, he was very rude butting in and interrupting, poking his nose in, hovering and staring making everyone feel uncomfortable, when he entered the room the atmosphere changed and when he left it instantly lightened again. Generally the staff were good, mostly young, the odd one not that brilliant but some very hard workers. The Wedding Organiser Jenny was looking like she was ready to retire but said she was new to the job and still learning – that showed. Now for the positives as highlighted by my fellow reviewers – The food – the DJ and the Barmaid. The Chef is talented with a good crew, attractive presentation nice and hot homemade soup to die for and beef cooked to perfection followed by an excellent small plate buffet in the evening but the more interesting items soon ran out. The hotel Wedding Planner was hiding away in the office when it came to the evening formalities she left it to an under manager who hadn’t got a clue but luckily the hotel DJ Andy knew exactly what he was doing and did it all with a very slick hand and created a buzzing atmosphere. All our requests were played and his speakers and lights were amazing. The Barmaid Emma was a lovely lady who knew her job nothing too much trouble and very friendly. My final remarks are that I may go again as an invited guest to someone else’s party but would not pay to use the place for a party of my own.…
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Date of stay: March 2023Trip type: Travelled with friends
Value
Location
Service
Room Tip: Don’t deal with the manager!!
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Lynne Hancock, Marketing at Borough Arms Hotel
Responded today
Dear 789harrietj, We were extremely shocked to read your review and were so troubled by it that we contacted a prominent member of the wedding celebration you claim to have attended. They, along with the Bride & Groom, were also shocked and despite thorough checks, say there was no such person present at the wedding reception. The Father of the Bride has kindly been in touch and made the following factual statement:- “I have contacted Imogen and Callum and they confirm they did not have a 'Harrietj' as a guest at all. As far as I'm concerned, this is an opportunistic, fake review and TripAdvisor should make every effort to remove it. The reviewer has just one review - yours - a tell-tale indicator that a profile was created to protect identity. I've read the review a couple of times now and for me, it smacks of the rantings of a disgruntled former employee. They offer specific details of the wedding meal, however they've gone to great lengths to mention you, negatively, then praise all members of staff...Jennifer, the bar maid, the DJ. I consider myself a sociable and respectful person, however I had no idea of the names of your staff, other than Jennifer. I don't believe any of our guests knew your name - why would they? Why mention the annexed rooms? We didn't have any guests stay over, other than my other daughter who took the room in the main hotel. I refer to my own review and confirm positive feedback from all guests. I hope this helps get that review cleared – it’s completely unfound and totally unfair” We are therefore taking action with Trip Advisor to have your review removed as we believe it to be false and defamatory to the business and specific members of our team which is totally unacceptable. We also reserve our right to take further action as we deem fit.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Kelkyzeros wrote a review 23 Mar
Newcastle-under-Lyme, United Kingdom19 contributions20 helpful votes
After a particulalrly traumatic experience with a different wedding venue, which ultimately ended in cancellation, our experience at the Borough Arms Hotel was in complete contrast. At the initial meeting, the owner was incredibly attentive and keen to talk us through every step of what his venue could offer, giving us a throrough tour of the hotel and its wedding facilities. We were quickly made to feel at ease. The different wedding packages were clearly presented, to avoid confusion (in stark contrast to the first venue, where everything was best described as 'muddy') and made selection easy. On the day of the wedding, the Borough Arms team all really delivered, making it extra special. The quality and presentation of the food was top-drawer and the ceremony and wedding breakfast rooms looked fantastic. The attention to detail was great - nice little finishes made the difference. The staff were polite, attentive and well presented - lots of smiles, which always helps. A lovely touch with the bottle of fizz to the bride and groom too. Highly recommend. …
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Date of stay: March 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Lynne Hancock, Marketing at Borough Arms Hotel
Responded 4 days ago
Dear 665stevek, We are delighted that your wedding celebration held here at our hotel met with your satisfaction. Our team thoroughly enjoyed hosting your special day, we do love a wedding here at the Borough! Your special day should be a once in a lifetime event so needs to be treated with the highest of care. It is lovely to hear that this has been the case in your experience. We will pass your kind comments onto the team who are sure to be really pleased. We thank you for choosing our hotel for your special day and we look forward to welcoming you back to the Borough Arms Hotel as Mr & Mrs!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We had dinner with a fairly large group, so we had pre-ordered. The food was delicious, served promptly and hot and there were gluten free options. The staff were courteous and we were made to feel very welcome.
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Date of stay: March 2023Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Lynne Hancock, Marketing at Borough Arms Hotel
Responded 4 days ago
Dear 323s2016, We are delghted that your dinner in our Ostler Restaurant met with your satisfaction. Our team pull out all the stops to ensure our guests have a good experience and it is good to hear that this is the case for you and your guests. We will pass your kind comments onto the team who are sure to be really pleased. We thank you for choosing our hotel for your dinner and look forward to welcoming you back to the Borough Arms Hotel in the future.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We went to treat my mother to a Mother's Day Dinner. The staff were friendly ans accommodating, catering to our needs and dietary requirements. The portions were plentiful, the quality of the food was high and offered great value. Thank you for a lovely time, as always!
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Date of stay: March 2023
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Lynne Hancock, Marketing at Borough Arms Hotel
Responded 4 days ago
Dear edward282019, We are delighted that your Mother's Day Lunch in our Ostler Restaurant met with your satisfaction. We thank you for your kind comments and they will be passed onto the team who are sure to be really pleased. Thank you for choosing our hotel for your Mother's Day Lunch and look forward to welcoming you back to the Borough Arms Hotel in the future.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Seating in restaurant not comfortable. Beef was cut too thick&a little too fatty. Raspberry crumble was burnt underside. Service at table was good Staff were polite and helpful. Over all we had a good experience except for the issues with the food.
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Date of stay: March 2023
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Lynne Hancock, Marketing at Borough Arms Hotel
Responded 4 days ago
Dear Barryclunn, We are sorry to hear that your Mother's Day Lunch experience wasn't to your satisfaction. It is good to hear that our service was good and we will pass this onto the team. We have raised the issues you had with the food with our Chefs who are sorry that you were disappointed. We take on board any criticism we receive and endeavour to make improvements where we can. We thank you for choosing our hotel for your Mother's Day Lunch and hope to welcome you back to the Borough Arms Hotel in the future.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Reading the previous reviews... makes me think I stayed somewhere else...but no..... wish I had!! Lovely big room, king and 2 singles, clean bedding, bathroom with bath and shower..... but then........ After sitting down you realise, the room actually smells of vomit, must be the carpet.. vile!!! Room sooooo hot....took 3 hours (9pm to midnight ) to try cool it down, trying to turn radiators down, messing about with windows that dont open then when you do, it's right on the main road (someone has to be, I get that). Had a shower then realised only 1 towel for 3 people....that STANK of bleach... I wasnt using that...god knows what it was hiding!! No toiletries just half a used loo roll, and 2 of them tiny soaps that smell vile. Tried to use sink tap to fill kettle...got a load of dry toothpaste in my hand...vile.... we forgot our toothpaste so theres no chance it was ours. Bed was rock hard...im sure some would like it but it's no good to me...so that in turn meant I spent all night tossing, turning, not sleeping a wink.... then the shower was drip drip drip all night....aarrgghhh. Breakfast was an event.... woman looked and sounded and growled like she couldn't wait to see the back of you.... cheapest sausage that I'm surprised has passed food safety standards... snotty egg, dry tomatoes, wrinkled dry mushrooms, just vile. Went ask reception for some towels... cleaner stood at the desk shouted..."only 1 night".... yeah...you got it... they only change towels every 5 days...theres a sign ya know!!! Anyway...of course when I explained we only had 1 towel for 3 of us and its bleach riddled...yes...they did bring us some more.... which all passed the sniff test!!!! But the lady in the bar, guy on reception (pm), lady on reception (am) and young girl waitress at breakfast...they were all lovely and should get a pat on the back!!!!…
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Date of stay: March 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
The Room was ideal for a workshop (spacious, light & airy) Location - very accessible, near M6 + parking. Lunch - Great quality food. Staff - Nothing was too much trouble for Mr Sheikh and his team. I will definitely be booking with them again.
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Date of stay: March 2023Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Lynne Hancock, Marketing at Borough Arms Hotel
Responded 2 weeks ago
Dear Jane, We are delighted that your use of our facilities met with your satisfaction. It is good to hear that you had a positive experience with all our hotel has to offer. We will pass your kind comments onto the team who are sure to be really pleased. We thank you for choosing our hotel for your workshop and look forward to welcoming you to the Borough Arms Hotel in the future.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Fabulous stay. The staff were extremely helpful and friendly. The room we stayed in was very comfortable and cosy, it was a little dated but that didn't matter to us (we had opted to have one of the more basic rooms). It was very clean, the bedding and towels were snowy white, the shower was very powerful and hot. We had an excellent cooked breakfast, the food was tasty and hot (a bonus for me as I hate food that should be hot being served warm). We used the conference room which was perfect for our needs, we had a buffet lunch which was excellent the sandwiches were fresh and tasty and there were 'proper' chips. We popped into the bar for a couple of drinks, this was a lovely area with more friendly and helpful staff. Excellent value for money. We will be back.
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Date of stay: March 2023Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Lynne Hancock, Marketing at Borough Arms Hotel
Responded 2 weeks ago
Dear Kim, We are delighted that your stay here at our hotel met with your satisfaction. Our team really does care about our customer service and it sounds like you had a positive experience all round. We are grateful for your kind comments and will pass them onto the team who are sure to be really pleased. We thank you for choosing our hotel for your needs and look forward to welcoming you back the Borough Arms Hotel again in the future.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Went for a wedding meal was excellent and staff very polite and accommodating and made sure everyone was OK nothing was to much trouble from them the manager was excellent and friendly top service ..
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Date of stay: February 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Lynne Hancock, Marketing at Borough Arms Hotel
Responded 2 weeks ago
Dear D7554QBsarahj, We are delighted that the wedding held in our hotel met with your satisfaction. Our staff pull out all the stops to ensure our guests get the very best service and it is good to hear that you got exactly that. We will pass your kind comments onto the team who are sure to be really pleased. We thank you for choosing our hotel for the wedding celebration and look forward to welcoming you back to the Borough Arms Hotel in the future.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Used a groupon deal for two courses and a glass of wine. The service was great and the food was lovely. The owner and staff were very attentive. Paid a little extra for hubby to have ribeye steak and extra drinks. Food was cooked to perfection and delicious. We will definitely return and have no issues in paying full price as really good value and worth every penny!
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Date of stay: February 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Lynne Hancock, Marketing at Borough Arms Hotel
Responded 2 weeks ago
Dear Cazzie_Smith, We are delighted that your meal in our Ostler Restaurant met with your satisfaction. Our chefs take great pride in the dishes they serve and will be grateful for your kind comments, we will pass them onto all of the team. We thank you for choosing our hotel for your meal and look forward to welcoming you back to the Borough Arms Hotel in the future.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
US$62 - US$69 (Based on Average Rates for a Standard Room)
LOCATION
United KingdomEnglandStaffordshireNewcastle-under-Lyme
NUMBER OF ROOMS
40
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Claim Your ListingBOROUGH ARMS HOTEL: UPDATED 2023 Reviews, Price Comparison and 293 Photos (Newcastle-under-Lyme, England) - Tripadvisor
Frequently Asked Questions about Borough Arms Hotel
Which popular attractions are close to Borough Arms Hotel?
Nearby attractions include Brampton Museum (0.3 km), Reflex Newcastle Under Lyme (0.4 km), and The Cask Bar (0.3 km).
What are some of the property amenities at Borough Arms Hotel?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
What food & drink options are available at Borough Arms Hotel?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Borough Arms Hotel?
Yes, free parking and paid public parking nearby are available to guests.
What are some restaurants close to Borough Arms Hotel?
Conveniently located restaurants include Monsoon Majestic Indian Dining, Ostler at The Borough Arms Hotel, and Basmati.
Does Borough Arms Hotel have airport transportation?
Yes, Borough Arms Hotel offers airport transportation for guests. We recommend calling ahead to confirm details.
Is Borough Arms Hotel located near the city centre?
Yes, it is 0.8 km away from the centre of Newcastle-under-Lyme.
Does Borough Arms Hotel offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Are there any historical sites close to Borough Arms Hotel?
Many travellers enjoy visiting Ford Green Hall (5.7 km), Stoke-on-Trent Railway Station (2.7 km), and Chatterley Whitfield Heritage Centre (7.8 km).