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Borough Arms Hotel

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Certificate of Excellence
07/05/2017 08/05/2017
1 room 2 adults 0 children
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Borough Arms Hotel
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509 Reviews from our TripAdvisor Community

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Showing 508: English reviews
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Reviewed 2 days ago NEW

I presented a training session for a firm at the hotel and found the staff and facilities excellent; I would highly recommend the hotel to others looking for a conference location in the area. Nothing was a problem for the staff.

Thank Brian R
Reviewed 2 days ago NEWvia mobile

It's an old style place trying to modernise, the food is good, the staff are nice and friendly. There is a main restaurant and a bar that serves food and a separate bar for occasions and conferences. Overall, a good place.

Thank Olivia G
Cheltenham, United Kingdom
Reviewed 6 days ago NEW

Although it is not the most salubrious of establishments. The Borough Arms did suit my needs as a business traveller. Having stayed there 3 to five nights each week from September 2015 to March 2017 I am well placed to review this establishment. On a positive note the bar meals are of a good quality and are more often made...

1Thank MJH197244
Reviewed 1 week ago via mobile

Just thought I'd pop a quick review on here after such a good experience there last weekend. I was celebrating my 50th with a sizable party of family members, and the hotel did a cracking job. The meals were great and we were all well looked after. I even had a box of chocolates and a card from the management​...

Thank MrFrontispiece
Szentendre, Hungary
Reviewed 3 weeks ago

Booked the function room in the hotel for an important family event. Emma the Events Manager could not have been more helpful and interested in making sure the day went well for us and the same was true of all the hotel team. Infact it was the initial enthusiasm of the team that made us chose the hotel and we...

Thank 1954T_rip
Newcastle-under-Lyme, United Kingdom
Reviewed 16 March 2017

Booked the borough arms for a buffet for all our family and friends after my dads funeral. The service we had was excellent. The staff couldn't do enough for us. The food was very good and plenty of tea and coffee which was served by two ladies. Would certainly recommend this hotel for such events. Room was set out lovely

Thank carolandpeter2012
Reviewed 13 March 2017 via mobile

I stayed in this hotel for one night in midweek. The hotel was clean and I found my room very comfortable, with a large bathroom that included a bath and shower. The reception staff were all very friendly and the breakfast was excellent value. I've never been called Duck so much in my life! I'd certainly stay here again

1Thank Rob R
Watford, United Kingdom
Reviewed 13 March 2017 via mobile

Stayed Saturday to Monday in a single and double room. Hotel is clean and warm but is a little tired in places. Some parts have new paint and carpeting though. Enormous full English breakfast was part of the deal, we paid under £225 for both rooms B&B. Bar is well stocked & does a range of bar meals. Not a...

Thank James T
Stoke-on-Trent, United Kingdom
Reviewed 10 March 2017

Original arrangements made very easy by the organisers. Well set dining room, very clean, superb food, extremely attentive staff. Have been before and will definitely come again. Lovely to walk into reception and be addressed by your Christian name.

Thank Marylyn B
Liam F, Operations Manager at Borough Arms Hotel, responded to this review

Dear Marylyn, Many Thanks for your review! We were delighted to host the Mixed Harmony Choir in our Ostler Restaurant and i am pleased to hear you enjoyed the evening. We look forward to seeing you again soon. Kind Regards Liam

Reviewed 7 March 2017

came in for a pint and started talking to a lovely girl behind the bar, she made me feel very welcome! would visit again! the prices where fair! but the young lass made my visit alot better! wish i got her name!

Thank Luke D
Liam F, Operations Manager at Borough Arms Hotel, responded to this review

Dear Luke, Thank you for your review, I am glad you enjoyed a pint in our Gladstone Lounge Bar, I will pass your comments onto the lady behind the bar which i am sure she will be delighted with. I hope you will pop in for a pint again soon. Kind Regards Liam

65 photos of this hotel

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All Traveller Photos (64)
Dining (15)
Business Centre/Function Rooms (7)
Bathroom (5)
Hotel & Grounds (6)
Room/Suite (3)
Other (28)

Management photos: Courtesy of the property manager

All Management Photos (1)
Hotel & Grounds (1)
07/05/2017 08/05/2017
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  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Room Service
  • Free High Speed Internet ( WiFi )
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
  • Smoking rooms available
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Meeting Rooms
  • Banquet Room
  • Room Service
  • Dry Cleaning
  • Conference Facilities
Official Description (provided by the hotel)
The Borough Arms Hotel and Restaurant is one of the oldest established hotels in the Newcastle-under-Lyme and Stoke-on-Trent areas, with history dating back to 1783. The hotel is very much of the style associated with a traditional English town centre coaching inn, yet has been sensitively and subtly refined to offer the comfort and modern standards demanded by today's visitors. Independently owned and managed, the hotel retains many period features and takes great pride in offering a very personal service. As a valued guest, you may be confident that we will do our utmost to ensure your comfort, whether you are staying in one of our 40 centrally heated, en-suite rooms, visiting us for a meal in the restaurant, or using our conference and banqueting facilities. ... more   less 

Additional Information about Borough Arms Hotel

Address: 26 King Street, Newcastle-under-Lyme ST5 1HX, England
Region: United Kingdom > England > Staffordshire > Newcastle-under-Lyme
Price Range: $72 - $105 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Borough Arms Hotel 3*
Number of rooms: 40
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Questions & Answers

Here's what travellers have asked, with answers from Borough Arms Hotel staff and other travellers.
3 questions
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The annexe seemed to be peaceful and quiet. Not so sure about the main building.”
BermudaCbear, 20 Feb 2017 | Read review
“If you are a non smoker ask for one away from the fire escape.”
L5885TScarolt, 31 Jan 2017 | Read review
“Room 12, great as a single.”
donkeylasher, 7 Dec 2016 | Read review
“All rooms I have stayed in over the years are good.”
sueandaustin, 12 Nov 2016 | Read review
“Just let the receptionist know if you have any particular preferences”
RogerD488, 8 Nov 2016 | Read review
5 of 5
US$61* /night
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Prices are for 1 room, 2 adults
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