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Traveller (125)
Dining (22)
Room & Suite (19)
Certificate of Excellence

About

Location
Cleanliness
Service
Value
Certificate of Excellence
The Borough Arms Hotel and Restaurant is one of the oldest established hotels in the Newcastle-under-Lyme and Stoke-on-Trent areas, with history dating back to 1783. The hotel is very much of the style associated with a traditional English town centre coaching inn, yet has been sensitively and subtly refined to offer the comfort and modern standards demanded by today's visitors. Independently owned and managed, the hotel retains many period features and takes great pride in offering a very personal service. As a valued guest, you may be confident that we will do our utmost to ensure your comfort, whether you are staying in one of our 40 centrally heated, en-suite rooms, visiting us for a meal in the restaurant, or using our conference and banqueting facilities.
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Property amenities
Free parking
Restaurant
Room service
Bar/Lounge
Free High Speed Internet (WiFi)
Banquet Room
Breakfast Available
Conference Facilities
Meeting rooms
Non-smoking hotel
Public Wifi
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Room features
Family Rooms
Non-smoking rooms
Suites
Good to know
HOTEL STYLE
Business
HOTEL CLASS

Location

Full view
83Good for walkers
Grade: 83 out of 100
31Restaurantswithin 0.5 km
11Attractionswithin 0.5 km
685Reviews
144Photos
4Q+A
89Room tips
Traveller rating
  • 414
  • 162
  • 60
  • 34
  • 15
Time of year
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  • English
Popular mentions
Attended a 90th birthday party today at the Borough Arms Hotel. We are really impressed with the function room, the food and service were excellent. Highly recommend this place. Looking forward to returning. Thanks to all the staff for making it a memorable afternoon.
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Response from Lynne H, Guest Relations Manager at Borough Arms Hotel
Responded 1 week ago
Dear juliecarey20, We are delighted that the 90th Birthday Celebration you attended at our hotel met with your satisfaction. Thank you for your kind feedback, our team thoroughly enjoyed hosting the event and your positive comments will be passed on to them, they will be really pleased. It is lovely to hear that you are planning to return and we will be happy to accommodate in any way necessary. We thank you for choosing our hotel for your event and look forward to welcoming you back to the Borough Arms Hotel again in the near future.
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What a fantastic hotel, in the midfle of town. Loafs of parking. Staff great , food outstanding. Atmosphere really nice. Highly recommended this hotel to anyone wanting a great,clean and friendly place to stay.
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Response from Lynne H, Guest Relations Manager at Borough Arms Hotel
Responded 1 week ago
Dear Tony, We are delighted that your Annual General Meeting held here at our hotel met with your satisfaction. Thank you for your kind positive feedback. Your comments with regards to food and our team will be passed on to them, they are sure to be really pleased. The team thoroughly enjoyed hosting the event and the atmosphere was created by lovely guests too. Thank you for choosing our hotel for your event and stay, we look forward to welcoming you back to the Borough Arms again in the future.
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Stayed here with my wife a get together. Staff friendly, parking was free, food was absolutely fantastic. Rooms were tired and dated but that did not detract from the overall stay. Would return happily. Thank you.
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Response from Lynne H, Guest Relations Manager at Borough Arms Hotel
Responded 1 week ago
Dear Bob, We are delighted that the get together you attended here at our hotel met with your satisfaction. Thank you for your kind positive feedback with regards to your food, etc., we will pass your comments on to our team who are sure to be really pleased. We are in the process of planning a full refurbishment of our hotel through 2019, and several parts of the hotel were completed in 2018, including our Bridal Suites and Ostler Restaurant. Thank you for choosing our hotel for your meal and we look forward to welcoming you back to the Borough Arms in the future.
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+4
We attended a function at The Borough Hotel this weekend. The Borough Hotel is very dated and in desperate need of renovation. That said, I have absolutely no issue with dated décor and basic amenities. My issue and frustration comes from an overall lack of cleanliness! The
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Just had a lovely three course meal, the staff were very helpful and friendly , and the food was delicious.Would recommend to anyone looking for a nice restaurant in Newcastle, we will definitely go back again.
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Response from Lynne H, Guest Relations Manager at Borough Arms Hotel
Responded 4 weeks ago
Dear Paddy86, We are delighted that your meal here at our hotel in our Ostler Restaurant met with your expectations. Thank you for your positive comments, they are very much appreciated and we will pass them on to the team who are sure to be really pleased. Our chefs strive to offer a varied choice of great quality for all tastes, whilst still providing value for money. We thank you for choosing our hotel for your meal and look forward to welcoming you back to the Borough Arms again in the future.
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All photosTravellerDining Room & SuiteBusiness Centre & Event Rooms
Brilliant white bed linen
This photo doesn't show it but there is good size gap between the bed and the wall!
Not attractive
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Hello lovelace123, Thank you for your enquiry. I can confirm that we do have availability for a 60th birthday party on Saturday 5th May, 2018 in our Ostler Restaurant which can accommodate up to 70 guests. Alternatively, we also have availability in our function suite on Friday 11th May, 2018 which can accommodate up to 100 guests. We would be delighted to host your party. So that we may provide you with a detailed price guide and event planning service please do telephone us on 01782 629421 and ask for the Events Co-ordinator (Emma) or the Duty Manager. I look forward to hearing from you. Assuring you of our best service at all times. Kind regards, Abbie M Social Media Team
1 vote
Is car parking safe?
no. not at the moment.
"Avoid the annexe - these are effectively motel rooms. The one I had was of poor quality."
"The Bridal Suite was amazing!"
"ask for the annex"
"All the rooms i believe are the same apart from a couple of suites including the bridal suite"
"The suites and bathrooms are huge and so spaceous"
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PRICE RANGE
US$56 - US$76 (Based on Average Rates for a Standard Room)
LOCATION
United KingdomEnglandNewcastle-under-Lyme
NUMBER OF ROOMS
40
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