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Traveller (118)
Dining (22)
Room & Suite (19)
Certificate of Excellence

About

Location
Cleanliness
Service
Value
Certificate of Excellence
The Borough Arms Hotel and Restaurant is one of the oldest established hotels in the Newcastle-under-Lyme and Stoke-on-Trent areas, with history dating back to 1783. The hotel is very much of the style associated with a traditional English town centre coaching inn, yet has been sensitively and subtly refined to offer the comfort and modern standards demanded by today's visitors. Independently owned and managed, the hotel retains many period features and takes great pride in offering a very personal service. As a valued guest, you may be confident that we will do our utmost to ensure your comfort, whether you are staying in one of our 40 centrally heated, en-suite rooms, visiting us for a meal in the restaurant, or using our conference and banqueting facilities.
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Property amenities
Free Parking
Restaurant
Room Service
Bar/Lounge
Free High Speed Internet (WiFi)
Banquet Room
Breakfast Available
Conference Facilities
Meeting Rooms
Non-Smoking Hotel
Public Wifi
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Room features
Family Rooms
Non-Smoking Rooms
Suites
Good to know
HOTEL STYLE
Historic Hotel
Business
HOTEL CLASS

Location

Full view
83Good for walkers
Grade: 83 out of 100
31Restaurantswithin 0.5 km
11Attractionswithin 0.5 km
681Reviews
137Photos
4Q+A
89Room tips
Traveller rating
  • 411
  • 162
  • 60
  • 34
  • 14
Time of year
Traveller type
Language
  • Filter
  • English
Popular mentions
Just had a lovely three course meal, the staff were very helpful and friendly , and the food was delicious.Would recommend to anyone looking for a nice restaurant in Newcastle, we will definitely go back again.
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Response from Lynne H, Guest Relations Manager at Borough Arms Hotel
Responded yesterday
Dear Paddy86, We are delighted that your meal here at our hotel in our Ostler Restaurant met with your expectations. Thank you for your positive comments, they are very much appreciated and we will pass them on to the team who are sure to be really pleased. Our chefs strive to offer a varied choice of great quality for all tastes, whilst still providing value for money. We thank you for choosing our hotel for your meal and look forward to welcoming you back to the Borough Arms again in the future.
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The Positives All the staff were very friendly and helpful. From ordering taxi, to booking a meal in the restaurant, taking our cases to the room or back down, taking food or drink orders etc, they could not have done more. The facilities include free car park, wi fi, there is
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Response from Lynne H, Guest Relations Manager at Borough Arms Hotel
Responded 1 week ago
Dear Pfeiffer, We thank you for choosing our hotel for your recent stay and for your constructive feedback, both positive and negative points for which we are grateful. It would seem that there were a number of issues with your stay, and it is most unfortunate that one party was exposed to all of these at one time. It is highly unusual for such an occurrence, but we can assure you that the deficiencies raised have been noted and acted upon where possible. Many points have been addressed, such as the difficulties that you experienced with your shower. Our maintenance department were informed immediately and this has now been resolved. There does seem to have been quite a mix-up with the billing, thankfully within your party of guests but still, this was a major inconvenience for you and we are truly very sorry. We have recently welcomed a new member of staff to our Reception team who was still under training at the time of your visit and hope you can understand the reason for the unfortunate errors. Our housekeeping team have also been notified with regards to your comments about the standard of cleanliness and the necessary steps are being taken to rectify this aspect. We are currently in the process of planning a full refurbishment of our hotel through 2019, and several parts of the hotel were completed in 2018, including our Bridal Suites and Ostler Restaurant. We fully take on board your valued comments and are confident that our facilities will be of a higher standard in the not too distant future. Please be advised that it is never our intention to pressurise any of our guests to post reviews of our hotel on TripAdvisor or such other site. As a hospitality business, we do encourage our guests to leave a frank evaluation of their experience with us if possible and are sorry if you felt differently. We can only apologise profusely for any inconvenience and shortcomings encountered. Once again, thank you for choosing our hotel for your stay and hope that this does not deter you from visiting us again in the future.
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We held my daughter & Son-in-law's wedding here on 25th January. Each part of the process from booking and planning the day to celebrating their wedding was wonderful. Every member of the team looking after us was friendly and polite and did whatever was necessary to make the
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Response from Lynne H, Guest Relations Manager at Borough Arms Hotel
Responded 3 weeks ago
Dear Jane, We are delighted that your Daugter & Son-in-Law's Wedding Celebration, held here at our hotel, met with your expectations. It was a pleasure for our team to host the event and we thank you for your positive comments. We will pass them on to the team who are sure to be really pleased. We thank you for holding your special family event at our hotel and look forward to welcoming you all back to the Borough Arms in the future.
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Hotel staff were excellent from first meeting to finalisation. comments from our guests was that food was excellent. The service was very good all evening. a special mention for Phil the manager, when a taxi was ordered for my daughter he made sure she was safely in the taxi. In
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Response from Lynne H, Guest Relations Manager at Borough Arms Hotel
Responded 4 weeks ago
Dear retirey2018, We are delighted that your Retirement Celebration held here at our hotel met with your satisfaction. Thank you for your positive comments, they are very much appreciated and we will pass them on to our team, particularly Phil Boon and they are sure to be really pleased. We are pleased to hear that your guests enjoyed their meals, we always try to provide a varied selection of exceptional quality. We thank you for choosing our hotel for your special celebration and stay, and we look forward to welcoming you back to the Borough Arms again in the future.
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Our 2 rooms were in the annexe. Would have prefered beds not against the wall on one side, but rooms were clean, warm in the morning and evening and the location was great. Hotel bar was good and we had excellent bar meals at around £7-£8 each. Staff were welcoming and helpful.
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Response from Lynne H, Guest Relations Manager at Borough Arms Hotel
Responded 4 weeks ago
Dear Polly145, We are delighted that your stay at our hotel met with your expectations. Thank you for your positive comments and we will pass them on to our team who are sure to be really pleased. We thank you for choosing our hotel for your stay and we look forward to welcoming you back to the Borough Arms again in the future.
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All photosTravellerDining Room & SuiteBusiness Centre & Event Rooms
Brilliant white bed linen
This photo doesn't show it but there is good size gap between the bed and the wall!
Not attractive
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Hello lovelace123, Thank you for your enquiry. I can confirm that we do have availability for a 60th birthday party on Saturday 5th May, 2018 in our Ostler Restaurant which can accommodate up to 70 guests. Alternatively, we also have availability in our function suite on Friday 11th May, 2018 which can accommodate up to 100 guests. We would be delighted to host your party. So that we may provide you with a detailed price guide and event planning service please do telephone us on 01782 629421 and ask for the Events Co-ordinator (Emma) or the Duty Manager. I look forward to hearing from you. Assuring you of our best service at all times. Kind regards, Abbie M Social Media Team
1 vote
Is car parking safe?
no. not at the moment.
"Avoid the annexe - these are effectively motel rooms. The one I had was of poor quality."
"The Bridal Suite was amazing!"
"ask for the annex"
"All the rooms i believe are the same apart from a couple of suites including the bridal suite"
"The suites and bathrooms are huge and so spaceous"
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PRICE RANGE
US$56 - US$76 (Based on Average Rates for a Standard Room)
LOCATION
United KingdomEnglandNewcastle-under-Lyme
NUMBER OF ROOMS
40
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