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Very poor customer service in the coffee lounge.
I kept my receipts as I knew they had charged me twice but the lady serving me argued that I hadn’t. I took time up challenging the bill when I needed to get back on the road...More
Booked hotel through Alton Towers.
As there are 5 of us we have to have 2 rooms which had been allocated next door to each other without us requesting it. Thank you.
Evening meal was a all you can eat buffet and the kids ate...More
3 Thank clareandy10
Response from HIStokeonTrent, General Manager at Holiday Inn Stoke on Trent M6Responded 3 weeks ago
Thank you for taking the time to leave your review following your recent visit to the Holiday Inn Stoke on Trent.
As a team we were delighted to receive your 5* review, it’s always encouraging to know that you enjoyed our hospitality and...More
Expected more from holiday inn. Very mediocre facilities. Tv remote had to be changed 3 times before we got one that worked. Meals very expensive. Wouldn't recommend. Wouldn't stay again. All in all very overpriced for what was on offer.
Firstly we would like to say that the staff were very friendly, helpful and professional. However, the "family" room consisted of a double bed and a very small "double" sofa bed. Fine if you had two small children but definitely not ok if you had...More
We've never stayed in a Holiday Inn. We needed last minute accommodation in Stoke for my daughter's gymnastics competition. Family room for four. Cheap. Clean. Good shower. Compact, practical, comfortable.
Welcoming staff. Pleasant bar area - hubby said the draught beer was excellent. Large selection...More