Holiday Inn Stoke on Trent M6, Jct.15, an IHG hotel
Clayton Road, Newcastle-under-Lyme ST5 4DL England
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#5 of 6 hotels in Newcastle-under-Lyme
Location
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Value
Holiday Inn Stoke on Trent is an ideal location for both the business and leisure traveller. The hotel is situated just off the M6 at Jct 15 and on our doorstep we have fantastic link roads to all destinations within the Midlands. Holiday Inn Stoke on Trent completed a 1.5 Million refurbishment at the beginning of 2007 including reception, conference facilities, bedrooms & lounge/bar. Stoke on Trent, fondly called the Potteries is famous for its ceramics, and has three city centres, Hanley, Stoke On Trent and Newcastle under Lyme. With 118 Air Conditioned bedrooms, all of which are decorated to an excellent standard, contemporary and comfortable, with all the up to date facilities you would expect from the Holiday Inn brand. The Meetings Network programme offers 2 suites, 7 syndicate rooms and high speed internet access.For the healthy minded the Holiday Inn Stoke on Trent has a fantastic Spirit Health Club which has a swimming pool and gymnasium, or lie back and relax in our jacuzzi and sauna.Local Intersts: ALTON TOWERS -Get your adrenalin pumping Ride Em We Dare You: WEDGWOOD - Famous for Pots and Ceramics TRENTHAM AWAKES - A touch of Italy with its gardens, vineyard, Monkey Forest and retail outlets.See our packages for fantastic family deals where kids stay and eat free. Terms and Conditions apply.
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Property amenities
Free parking
Wifi
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Business Centre with Internet Access
Conference facilities
Salon
Parking
Paid internet
Pool / beach towels
Swimming pool toys
Pool with view
Indoor pool
Heated pool
Yoga classes
Fitness / spa changing rooms
Fitness classes
Sauna
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Kids' meals
Snack bar
Meeting rooms
Solarium
Baggage storage
Non-smoking hotel
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
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Room features
Air conditioning
Housekeeping
Room service
Safe
Flatscreen TV
Room types
Non-smoking rooms
Good to know
HOTEL CLASS
Languages Spoken
English, Arabic
Location
1073Reviews14Q+A100Room tips
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Positives The staff! Every single member of staff we came across could not help enough and were friendly. Never felt so welcome and received with such warmth thank you. Breakfast was brilliant, best hash browns I've ever tasted and lots of choice. Rooms were comfortable and clean. Negatives The only negative I would have really is that the outside of the hotel looks a bit tired. Also the rooms could do with a freshen up. To note We had food in the restaurant before bed, it was nice but a bit expensive for what it was. Also choice seems limited. I'd recommend the sandwiches as they are beasty and come with chips.
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Date of stay: April 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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When we booked it quoted us a price of £306 for two rooms on two nights with breakfast included. When we got to the hotel on the Friday night I was really surprised to see that the man behind the counter was only charging me £162! I asked him if that was for both rooms for both nights and he said "yeah. I changed the price for you." I told him there was no need and I didn't want him to get in trouble, to which he replied "I'm not going to get in trouble. I do it all the time." I wasn't going to argue about such a good discount so I thanked him and we went to our room to put our stuff away. I just assumed he didn't charge us for the breakfasts or something to keep the price down. We were too late checking in on the first night to eat at their restaurant so we just went elsewhere for food. We had things to do all day Saturday so we skipped breakfast but we had dinner there on the night and we're horrified at the prices. £16 for Mac and cheese with garlic bread?! We ended up sharing a couple pizzas but our bill was still £85! Any way, come Sunday morning we go to reception to check out and ask about breakfast and a nice man named Prasad was there. I told him the room numbers and handed him the room keys and he said "I just need to charge you for the other half of your stay." To which I explained that we were charged the first night and he said that was for both nights and both rooms. I know Prasad was just doing his job so I paid the extra £144 pounds but why would the other guy do that? I didn't get his name unfortunately so I'll give a brief description. He was a short Asian man with glasses, messy black hair and a speech impediment. I'm not happy with that. Why not just charge us the full amount? What would have happened had I not known and just dropped my room keys on the counter and left? And I don't mean it funny but it is not clean or comfortable enough to be charging those prices. I get they have a gym and a pool as well, but you have too book in to the pool and the only time that were able to use it during our stay was at 7AM on the Sunday. About an hour in, they open it up to members that do swimming lessons and that so you feel uneasy playing around when they are teaching people to swim. The jacuzzi wasn't even open in the morning either so it's not like you can experience all of it anyway. Way to expensive for what you get. Oh and I forgot, we never got that breakfast on the Sunday either. …
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Date of stay: March 2023
Value
Location
Service
Room Tip: Book any spots you want for the pool as soon as you get to your room. Just call 4212 on your room...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Due to a family emergency I was forced to pull of the M6 motorway on jct 15 to take a phone call. There is no where to park in the area so I pulled up at the holiday inn. I endured not to enter the car park, parked outside the hotel itself in the layby and took the call, approx 15mins. Two weeks later receive a £100 fine from parking eye. Tried to contact the hotel via phone on a few different occasions with no luck. After doing a bit of research it seems that I'm not the only person to fall victim to these aggressive money grabbers. Would not recommend this hotel as their lack of comms and advice is just very disappointing
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Date of stay: March 2023Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from IHG Service, Owner at Holiday Inn Stoke on Trent M6, Jct.15, an IHG hotel
Responded 6 days ago
Hi Avi2201, Thank you for choosing our hotel and for taking the time to provide feedback about your experience, and for always choosing our hotel brands for your stay. Holiday Inn provides the best lodging experience for every guest, and I'm sorry for the issues during your stay. I will be sharing your feedback with our hotel management for review. I've also sent you a private message to discuss this further. We hope to regain your trust and confidence in our service. Stay Safe! Carl J. Case Manager IHGService
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
Horrible hotel, room is disgusting. Room full of spider web, standing light no functioning, room security lock is broken, wall cracks, dirty and mould blanket, toilet handle broken and staff unhelpful very rude. Front office person call us at midnight 12am to ask about our complain, disturb my children rest. Duty manager (girl) try to twice and turn the statement, never show they going to take action after our complain. She do mention they are fully book, however we still can book the room thru their website. Really unacceptable this is show that this hotel is cheating customer cheating consumers. Unprofessional management. For the breakfast is no up to hygiene standards, no food tongs provided in pancake area. I saw their staff using her hand to refull the pancake at the buffer line. Coffee mechine is dirty and horrible, when they refull the milk i saw mould is around the container. The cheese is horrible and no fresh. First time in my life to stay at this Horrible hotel, Never came back. …
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Date of stay: March 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from IHG Service, Owner at Holiday Inn Stoke on Trent M6, Jct.15, an IHG hotel
Responded 1 week ago
Hi Tan S, Thank you for choosing our hotel and for taking the time to provide feedback about your experience and for always choosing our hotel brands for your stay. Holiday Inn provides the best lodging experience for every guest, and I'm sorry for the issues during your stay. I will be sharing your feedback with our hotel management for review. I've also sent you a private message to discuss this further. We hope you can give us a chance to regain your trust and confidence in our service. Stay Safe! Carl J. Case Manager IHGService
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Received a £60 parking fine for a 56 minute business meeting stay. After I had spent money on coffees. Won’t use this hotel again. Shame as I have used this hotel several times before due to its convenient location just off the M6. There has to be a better way of managing parking at this location.
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Date of stay: February 2023Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from IHG Service, Owner at Holiday Inn Stoke on Trent M6, Jct.15, an IHG hotel
Responded 3 weeks ago
Hi tweets12345, Thank you for sharing your thoughts about your experience and we appreciate you choosing our IHG Hotels and Resorts for your family travel. We’re determined to provide a space where guests can have a pleasant lodging experience, and I am sorry if you receive a parking fine. I have alerted the hotel management about your comments and have also sent you a private message to discuss this further. We look forward to having the opportunity to share a more positive experience in the future. Kind regards, Rosh D. Case Manager IHGService
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Stayed here for son's graduation. Reception nice, dinner good, breakfast reasonable. Hotel room small. Main bug bear was access for disabled. My son rang and asked if bedrooms had level access, was told yes. We got there to find bedrooms are either up 8 stairs or down 8 stairs. No lift. Chair lift for disabled out of order. It was a good thing my husband took his walker and not mobility scooter as no way could he have got to the from, along a long corridor, and there was no way he could have got it in the room, or leave it in corridor. My son told them his dad was disabled. Plenty of parking, no charge if staying. Only 2 blue badge spaces. Very convenient for M6
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Date of stay: February 2023
Value
Location
Service
Room Tip: Ensure if disabled that chair lift working
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from IHG Service, Owner at Holiday Inn Stoke on Trent M6, Jct.15, an IHG hotel
Responded 21 Feb 2023
Hi susan k, Thank you for choosing IHG Hotels and Resorts and sharing your experience. We appreciate you choosing our hotel for your son's graduation. Thank you for the positive feedback about our hotel room. Our hotel works very hard to ensure the facilities and the service we provide are superior, and I am sorry for what happened during your time with us. We take feedback seriously, and I have shared your comments with our hotel management to address this immediately. I am confident that they will take the appropriate steps to improve. We hope you still choose IHG Hotels and Resorts for your future travels. Kind Regards, Rosh D. Case Manager IHGService
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Recently stopped for a couple of nights on business. Although dated, we found the hotel and staff to be more than adequate. Firstly the room although small, had everything you needed apart from the thermostat to turn the radiator off. My colleague had the same problem in his room. Air con is provided but not what I want all night. Again the small gym and pool were dated although more than enough for 2 nights. The breakfast was one of the standouts for this hotel and worth every penny. If you like your mushrooms, book in. Overall I would have rated this hotel a 3/5 but the staff in everywhere we used went out of their way to look after us. Special mention to Sarah on reception for finding my missing letter. I would definitely recommend
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Date of stay: February 2023Trip type: Travelled on business
Room Tip: If you like Indian food, try the Rose of Kashmir. 5 minutes drive in the middle of houses. Was...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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+1
Room and hotel is dirty , toilet was not cleaned ! Carpet hairs and dust and dirt all over , clearly not hoovered!e and my 6 year old itching all night in bed feels like bugs crawling all over us ! They more than likely have bed begs ! Disgusting hotel marks all over the rooms . Room damaged . Do not stay here worts holiday inn iv stayed in .
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Date of stay: January 2023
Value
Location
Service
Room Tip: Stay away from this sis pit unless u like living in filth
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from IHG Service, Owner at Holiday Inn Stoke on Trent M6, Jct.15, an IHG hotel
Responded 11 Feb 2023
Hi Ian P, Thanks for your review and for staying with us. We work hard to deliver an exceptional guest experience. I am sorry for what happened during your stay. I have shared your comments with the hotel management and sent you a private message to obtain additional details. Again, thanks for staying with us. We value your input and would love a chance to make it up to you. Sincerely, Connie D Case Manager IHGService
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
Nice hotel but red light problem to fix please… Nice hotel and great professional welcome from the team. Available water at the front desk too is a nice touch. Good looking restaurant and bar but I didn’t sample anything personally. Room was nice (see photos) and obviously recently renovated to a nice standard. The room was very, very clean too. Only only sore spot was the bright red blinking light which blinked every 15 seconds. Located right above the top of the bed, the sensor become somewhat of a slow torcher through the night keeping me up. Please fix this
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Date of stay: January 2023Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Stayed here for 3 nights for family party and grew up in the area. First stay at this hotel and my overall view was that it is great value for money for a 3 star hotel. Some of the other reviews seem harsh. It is located conveniently off the motorway if your journey is further north/south. Convenient for Alton Towers. The hotel has lots of facilities for a 3 star premises such as the Pool, Sauna, small gym, Jacuzzi. Used all of these each day. Room had a double bed and double sofa bed which was handy. Bathroom and shower were modern. Breakfast was buffet style and plentiful. They kept everything topped up nicely and had a vast array of food. Hotel has a kids park/play area outside the front. Parking is plentiful. There is a nice bar area where you can sit and chill out and stays open for the residents quite late. Only minor criticisms were some of the carpets could do with a refresh and also the sound proofing wasn’t fantastic in the corridor areas. The wings are a bit 60s prefab style. At £79 per night on booking.com I couldn’t find much cheaper over half-term and very happy with the stay overall.…
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Date of stay: October 2022Trip type: Travelled with family
Room Tip: Can park near access areas to fill car.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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PRICE RANGE
US$75 - US$108 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
holiday inn stoke on trent m6 hotel newcastle-under-lyme, holiday inn newcastle under lyme, newcastle under lyme holiday inn
LOCATION
United KingdomEnglandStaffordshireNewcastle-under-Lyme
NUMBER OF ROOMS
118
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Claim Your ListingHOLIDAY INN STOKE ON TRENT M6, JCT.15, AN IHG HOTEL: UPDATED 2023 Reviews, Price Comparison and 220 Photos (Newcastle-under-Lyme, England) - Tripadvisor
Frequently Asked Questions about Holiday Inn Stoke on Trent M6, Jct.15, an IHG hotel
Which popular attractions are close to Holiday Inn Stoke on Trent M6, Jct.15, an IHG hotel?
Nearby attractions include Paralysis Escape Rooms (6.0 km), Escape Stoke (6.2 km), and Apedale Heritage Centre (6.5 km).
What are some of the property amenities at Holiday Inn Stoke on Trent M6, Jct.15, an IHG hotel?
Some of the more popular amenities offered include an indoor pool, an on-site restaurant, and a lounge.
What food & drink options are available at Holiday Inn Stoke on Trent M6, Jct.15, an IHG hotel?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Holiday Inn Stoke on Trent M6, Jct.15, an IHG hotel?
Yes, free parking is available to guests.
What are some restaurants close to Holiday Inn Stoke on Trent M6, Jct.15, an IHG hotel?
Conveniently located restaurants include The Rabbit Hole Tea Room, The Slamwich Club, and Monsoon Majestic Indian Dining.
Are there opportunities to exercise at Holiday Inn Stoke on Trent M6, Jct.15, an IHG hotel?
Yes, guests have access to an indoor pool, a fitness centre, and a sauna during their stay.
Are any cleaning services offered at Holiday Inn Stoke on Trent M6, Jct.15, an IHG hotel?
Yes, dry cleaning and laundry service are offered to guests.
Does Holiday Inn Stoke on Trent M6, Jct.15, an IHG hotel offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and conference facilities.
Which languages are spoken by the staff at Holiday Inn Stoke on Trent M6, Jct.15, an IHG hotel?
The staff speaks multiple languages, including English and Arabic.
Are there any historical sites close to Holiday Inn Stoke on Trent M6, Jct.15, an IHG hotel?
Many travellers enjoy visiting Stoke-on-Trent Railway Station (4.4 km), Keele Hall (3.8 km), and Whitmore Hall (3.8 km).
Is Holiday Inn Stoke on Trent M6, Jct.15, an IHG hotel accessible?
Yes, it offers wheelchair access and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.