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Ascot Hotel

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Ascot Hotel
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314 Reviews from our TripAdvisor Community

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Showing 311: English reviews
Liverpool, United Kingdom
Reviewed 4 weeks ago

My brother and his wife along with myself and my wife where visiting family in the Isle of Man and had an overnight stay at the Ascot. The staff were all very friendly and welcoming and the rooms very clean. When I go back to the Island I will certainly stay there again

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Helpful?
Thank John B
clivep68, Manager at Ascot Hotel, responded to this review

Dear John B Thank you for taking the time to write your very generous 5* review on your recent visit to the Ascot Hotel. It was nice to hear you and your family enjoyed your stay with us, it's a pleasure to read your comments about the hotel and I will take great pleasure in passing on your comments to...

Poulton-Le-Fylde
Reviewed 17 December 2016

I have been staying here each week since September and it's simply the best hotel I have stayed in. It is the genuine, friendly, funny, and caring staff that make it what it is. Rooms The rooms are big and spacious, many having sofas in them. They are always very clean, made up daily. All of them have a jacuzzi...

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Helpful?
Thank hulse2k
clivep68, Manager at Ascot Hotel, responded to this review

Dear Matt Thank you for taking the time to write your 5* review of your time at the Ascot Hotel on the Isle of Man. We are glad you enjoyed your four month stay with us and found the hotel clean, tidy, spacious and comfortable, and the restaurant and food to your liking. i have been off for all of...

Prague, Czech Republic
Reviewed 4 December 2016

I have read some review from people who have stayed at this hotel with mixed reviews, i am staying in the place right now as i write this and i am very very cold in my room and have been from the time i got here. I have asked the staff why they is no heating in my room and...

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Helpful?
1Thank faujja58
clivep68, Owner at Ascot Hotel, responded to this review

Dear Faujja 58, We have 23 people booked into this Hotel at the minute and YOU are the only one complaining about heating. The heating is set to various times of a day and cannot, repeat CANNOT be programmed to do other hours, because it is a complex system, covering 40 bedrooms. Your comments, as you know, are complete nonsense...

Kaysville, Utah
Reviewed 2 December 2016 via mobile

We visited the Isle of Man and stayed two nights at the Ascot hotel. When I read the other reviews before staying I expected something different. The hotel was clean but clearly dated. The plumbing was very tricky. You could not use the shower and the toilet at the same time. The shower was very particular and it was hard...

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Helpful?
2Thank RobsLaw
Norman M, Owner at Ascot Hotel, responded to this review

Hi Rob, Your review left me without breath, as for a small tariff per person, it sounds as though you expected the Savoy. Let us examine what you said......why did you attempt to use the toilet and shower at the same time...it is not possible my friend. The floor has a slope to it....yes it does slope as these buildings...

Reviewed 28 November 2016 via mobile

Big compliments for the friendliness off the staff, and how easy they made it when we realised we needed to stay for another night. The room was a lot larger than I expected, great value for money.. and it was also lovely and cosy for the full 2 nights stay. The spa bath was great, just wish I knew about...

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Helpful?
Thank TrueReviews2000
Norman M, Owner at Ascot Hotel, responded to this review

Dear TrueReviews, After our previous review, it is reassuring to hear your comments. It is particularly refreshing to note your appreciation but had you asked at reception, bubble bath could have been supplied for you, for having a spa bath. We do as a team ,work for the benefit of our guests at all times, and we thank you for...

Reviewed 28 November 2016 via mobile

I realize on the island the options for excellent hotels is limited. I booked this hotel because of some of the reviews that were published that were quite positive. While the staff and the customer service as well as the location is excellent what I wasn't anticipating was that the beds would be so hard and uncomfortable. The hotel is...

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Helpful?
Thank Jeremy L
Norman M, Owner at Ascot Hotel, responded to this review

Dear Jeremy, These premises were built in the 1880's and readily show their age. They all slope towards the sea, as subsidence over the years has dictated this, so this building has very slight sloping floor areas. Regarding the beds, it is impossible to cater for all people and keep them all happy, so when we renew the beds in...

Reviewed 26 November 2016 via mobile

Had a brilliant week at this hotel. All staff very friendly and helpful. Special mention to the night porter John who chatted with us on an evening. Also the lady that was there quite a few days, don't know her name but from Yorkshire/ Sheffield, thank you for being so friendly and making our stay a lovely one. Room was...

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Helpful?
Thank Emma H
Norman M, Owner at Ascot Hotel, responded to this review

Dear Emma, Glad you enjoyed your stay with us and found things to your liking. The lady you met from Sheffield is called Claire, and she is one of the cornerstones of this Hotel. She is well liked by all. We all try to deliver a customer friendly package and this time, we succeeded.

North West England
Reviewed 6 November 2016

How many times have you stayed in a hotel with robotic or obsequious staff? I have, many times, and it makes you appreciate a gem of a place like the Ascot Hotel. Located midway along the promenade, it is set one road back but manages a sea view through a gap in the front row. The reception area is bright,...

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Helpful?
Thank WC27
Norman M, Owner at Ascot Hotel, responded to this review

Dear WC 27., It is almost that I had written this review myself.....many thanks for your review and setting out all the details we try to achieve. We do attempt to make all our guests comfortable and this year, during our quiet period in the winter, we are to upgragde our water and heating , and also some bathrooms, as...

Reviewed 3 November 2016

Just back from our 5th visit in 8 years with our family. Every member of staff we met was extremely helpful and friendly and made us always feel welcome and looked after (including our 5 and 8 year old). Ideal family room and perfectly kept. Food and breakfasts were good quality and value. Location highly suitable within a few minutes...

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Helpful?
Thank Imtonyblair
Norman M, Owner at Ascot Hotel, responded to this review

Dear Tony, I thank you for the things you have said about the Hotel. It is heart warming to know that efforts made by the staff are appreciated. We all try and attempt to deliver what is best for our guests.

Atherton, United Kingdom
Reviewed 31 October 2016

Stayed for 5 nights 24th October, excellent friendly staff , nothing to much trouble. great breakfast all you can eat , full English or continental. Ate there every night , why go anywhere else, reasonable prices and top nosh.Nice bar and wholly recommend the Okells bitter. Parking outside was free and plenty of space on the road but suspect could...

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Helpful?
Thank WMitch66
Norman M, Owner at Ascot Hotel, responded to this review

Thank you for your thoughts about the Ascot Hotel. Most satisfied your needs and we are pleased about this, but your comments about the TV have been taken on board by us. Reception on an Island can be variable, with TV, radio and WIFI and we are totally at the mercy of the weather , over the Irish Sea, which...

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Amenities

Highlights
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Breakfast included
  • Room Service
About the property
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Breakfast included
  • Room Service
  • Dry Cleaning
  • Laundry Service
Official Description (provided by the hotel)
Comfort and luxury at an affordable price, the Ascot Hotel is well known for delivering quality service and facilities at a tariff which won't stretch your wallet. All our rooms have a spa bath fitted as standard ... more   less 

Additional Information about Ascot Hotel

Address: 7 Empire Terrace, Douglas IM2 4LE
Region: United Kingdom > Isle of Man > Douglas
Price Range: $76 - $155 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Ascot Hotel 3*
Number of rooms: 40
Reservation Options:
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Also Known As:
Ascot Hotel Douglas
Ascot Hotel Isle Of Man/Douglas
Hotel Style:
#1 On the Beach Hotel in Douglas
#1 Family Hotel in Douglas
#2 Romantic Hotel in Douglas
#3 Business Hotel in Douglas
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Questions & Answers

Here's what travellers have asked, with answers from Ascot Hotel staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Stayed in front superior, great jacuzzi bath and wonderful view of Douglas bay”
 of 5 bubbles 670JohnB670, 23 Dec 2016 | Read review
“family rooms with a sea view , top floor”
 of 5 bubbles WMitch66, 31 Oct 2016 | Read review
“Don't put too much soap/shampoo in the jacuzie bath”
 of 5 bubbles Dangermouse8350, 22 Oct 2016 | Read review
“311 Is a nice room...”
 of 5 bubbles jessiom, 18 Oct 2016 | Read review
“Seafront rooms on the third floor,there is a lift offer views from Onchan head to Douglas Head.”
 of 5 bubbles MMM52, 18 Oct 2016 | Read review
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