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Cygnet Hotel

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#10 of 31 Hotels in Sandown
Certificate of Excellence
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109 Reviews from our TripAdvisor Community

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Showing 108: English reviews
North East England
Reviewed 6 October 2016

Stayed here 2 weeks ago while on a National Holiday to IOW. I was a little apprehensive after reading some of the previous reviews but I had no need to worry. All the staff were very pleasant and helpful, especially Jacqui, Charlotte and Jordan. They couldn't do enough for us. As mentioned before, the entertainment was very mediocre. We like...

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Helpful?
Thank JayB37
Stockton, null, United Kingdom
Reviewed 29 September 2016

on a National holidays trip to the Isle of Wight I stayed for 4 nights at the Cygnet Hotel and was very happy with everything that it had to offer. Very helpful staff (especially Charlotte). Food was superb and staff again cant do enough to help. room was very nice indeed the hotel could do with a little care and...

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Thank MIchaelClaire2014
Newcastle upon Tyne, United Kingdom
Reviewed 24 September 2016

My husband and I returned yesterday (23rd Sept) from a 4 night stay in the Cygnet, travelling with National Holidays. We had a very enjoyable few days. Yes, the hotel does need a little decorating in places but don't let this put you off staying there. The staff are extremely helpful in making your stay pleasant and enjoyable. The food...

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Thank valerieholland3
Kent
Reviewed 24 September 2016

We were originally booked for another hotel, but at the last minute were told it was not available & would we accept the Cygnet. Having seen the original one for ourselves during the week, we think we had a lucky escape. The Cygnet is a nice hotel with good facilities. However, it could do with a professional refurb in the...

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2Thank madsue
swansea
Reviewed 17 September 2016

after reading previous reviews we were a little apprehensive about our visit but from the moment we walked through the door we couldn't have been made more welcome the rooms do need a little updating but on saying that we had everything we needed and for the price we paid we can not have any complaints all the staff were...

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Thank farrellsontour
Jacquelinelemoigne, Owner at Cygnet Hotel, responded to this review

Thank you so much for your review we are so glad that you enjoyed the hotel and the isle of wight, I will pass this on to all the staff as they do work hard and it is nice for them to have good feed back from our guests see you again soon,

durham
Reviewed 14 September 2016

This Hotel is very much like the Isle of White,in needs some T.L.C. The rooms are very basic,beds are far to small and uncomfortable,the room smelt of foist.I made one cup of coffee for my wife she said it was disgusting.The good parts are the food and staff both where very nice.The indoor swimming pool looked very clean,but with a...

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Thank jjzo10
Jacquelinelemoigne, Owner at Cygnet Hotel, responded to this review

Thank you for your comments i will pass on the review to the staff, as for the spiral staircase if you had asked you could of used the entrance from the dinning room where there is not any stairs and you could of used the lift.

Reviewed 3 September 2016

After a long tiring journey they weren't ready for us , all I can say is thank you to waiting staff and the barman , and a big thankyou to Kevin our driver he was great. The food was not great , the bedroom although very clean was shabby, We found the reception was left unattended alot , loved the...

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1Thank Jane M
Jacquelinelemoigne, Owner at Cygnet Hotel, responded to this review

I do not know why you would say that we where not ready for you as we where all waiting on your arrival the only thing was you had to bring your bags to reception so we could then deliver then to your rooms for you as we did not have a porter to help, as for reception if now...

Stockton-on-Tees, United Kingdom
Reviewed 18 August 2016

This hotel is very dated stuck in the 1970s. (We were told by the national holidays agent that it had just been refurbished ) NOt TRUE .The rooms are very basic, bed was very lumpy the floor boards noisy and the toilet was very noisy every time you flushed. The TV was on the ceiling we had to lay on...

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2Thank kmillington58
Jacquelinelemoigne, Owner at Cygnet Hotel, responded to this review

I do not know who told you that the hotel has been refurbished but it certainty did not come from us, and as for the tv being on the ceiling i do not know why you would put that as that would be very difficult to do, as a economy hotel we found that most of our guest enjoy there...

Hartlepool, United Kingdom
Reviewed 14 August 2016

Hotel is badly in need of refurbishment in all areas and the staff are not very friendly. Décor and cleanliness of rooms are dated and not clean. Food of very poor quality. Broken window paned not fixed in the 5 days we were there. The hotel is not customer friendly

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Thank anegus
Jacquelinelemoigne, Owner at Cygnet Hotel, responded to this review

Thank you for your feed back but if future guest look at this and scroll down they will find that the staff at the Cygnet Hotel are very customer friendly, and as for the broken window we will get that fixed as i now it dose not look nice on arrival but like most things it takes time and money,

Gravesend, United Kingdom
Reviewed 10 August 2016

A group of us lads stayed here last month, is clean, tidy and the staff are brilliant and helpful. Would highly recommend as it was great value for money. We will certainly be returning. The pool area is a huge bonus and the bar is spacious and has a nice range of beers.

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Thank AshLCC
Jacquelinelemoigne, Owner at Cygnet Hotel, responded to this review

Thank you for your feed back hope to see you again soon

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Beachfront
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access

Additional Information about Cygnet Hotel

Address: 58 Carter Street, Sandown PO36 8DQ, England
Region: United Kingdom > England > Isle of Wight > Sandown
Price Range: $104 - $159 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Cygnet Hotel 2*
Number of rooms: 40
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Also Known As:
Cygnet Hotel Sandown, Isle Of Wight
Hotel Style:
#5 On the Beach Hotel in Sandown
#7 Romantic Hotel in Sandown
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Questions & Answers

Here's what travellers have asked, with answers from Cygnet Hotel staff and other travellers.
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Questions? Get answers from Cygnet Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Room 7A is a corner room and bigger than most.”
 of 5 bubbles JayB37, 6 Oct 2016 | Read review
“food is superb”
 of 5 bubbles MIchaelClaire2014, 29 Sep 2016 | Read review
“Rooms overlooking the garden have an excellent view.”
 of 5 bubbles valerieholland3, 24 Sep 2016 | Read review
“We had a ground floor room to the side of the hotel. It was very quiet.”
 of 5 bubbles madsue, 24 Sep 2016 | Read review
“we asked for a triple and ground floor room 21 was really nice 2 bedrooms and nice view”
 of 5 bubbles farrellsontour, 17 Sep 2016 | Read review
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