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Mercure London Heathrow Hotel

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1 room 2 adults 0 children
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Mercure London Heathrow Hotel
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681 Reviews from our TripAdvisor Community

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Showing 638: English reviews
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London, United Kingdom
Reviewed yesterday NEW

Arrived and was pleasantly surprised with the look of the room. It was approaching 11pm when I got to the Hotel and just wanted to put my head down. First issue, could not turn the air-con off, despite clear instruction to hold the button for a short time to do so. Temperature would also not adjust. Thankfully, it was neither...

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Helpful?
Thank OCP84
Stroud, United Kingdom
Reviewed 2 days ago NEW

We stayed at the Mercure as part of a two day visit to nearby LEGOLAND and we were rather impressed. Hotel is up to date, room very clean, perfect little play area for small kids in bar area for parents to relax over a drink and watch kids. We ate in restaurant and were very positively surprised. Food was actually...

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1Thank Gaby L
Gloucester, United Kingdom
Reviewed 5 days ago NEWvia mobile

Mercure hotel room was average with good shower. But the toilet made a noise when you pulled the flush which wake me up at night. Air conditioning was noisy. Positives average cost of hotel, excellent shower and room clean. This hotel is an excellent location for Heathrow airport 2-3.

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Thank Ingrid W
Broadway, United Kingdom
Reviewed 6 days ago NEW

We have stayed at the Mercure Heathrow several times and have had a very friendly service. The restaurant staff especially made our stay, with good service, good food and incredibly good humor. the Hotel is comfortable, clean and well managed.

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1Thank Paula D
London, England, United Kingdom
Reviewed 1 week ago via mobile

Overnight stay for connecting flights - about 25 mins on the Hopper bus from T5 The hotel was very comfortable - good food but above all excellent service from front desk and restaurant manager - would well recommend.

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Thank Denis C
Bristol, United Kingdom
Reviewed 1 week ago

Stayed here for one night prior to our NYC trip. Easy to find, good car park with security cameras, friendly efficient staff on reception. Room was nicely decorated, wasn't that comfy though i'm afraid. Heating wasn't on when we arrived, and didn't work properly, took about 4 hours to heat the room. Room was clean though. Ate at the hotel...

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Thank Abi B
Dawlish, United Kingdom
Reviewed 1 week ago via mobile

Only had a one night stay at this hotel as part of a legoland deal. Me, my sister and my 3 year old nephew stayed. On arriving in the evening the staff were so friendly, welcoming and very helpful. We went to our room which was so tidy and clean. Looked rather posh too and we felt like we had...

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1Thank Kayleigh A
Reviewed 2 weeks ago via mobile

It was second day my flight to Gibraltar was rerouted to Malaga. I was shifted to Mercure hotel. It comfortable for a night's stay. Lunch had very little options being an Indian. Had to settle with Omlet. Dinner too had no option for vegetarian. I asked for mashed potatoes and boiled vegetables. Breakfast was good and filling. Decor was simple....

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Thank mahesh p
London, United Kingdom
Reviewed 2 weeks ago via mobile

Think I got a room for the Borrowers. Everything was in miniature. Single bed, bucket for a bath, there was a mini-fridge though so that made up for it! If you're taking a cat, be prepared not to swing the poor bugger.

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Thank Ozgoz
Northamptonshire
Reviewed 2 weeks ago

I have no issues with the actual hotel and despite other reviews I found the staff to be very friendly. I arrived, parked in hotel car park, checked in, paid for my room and extra £10 for parking the car and entered my reg number in their machine on reception. Imagine then, two weeks later, I get a "parking notice"...

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Thank Kristall123

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Amenities

Highlights
  • Restaurant
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Room Service
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Multilingual Staff
  • Conference Facilities
  • Room Service
  • Banquet Room
Official Description (provided by the hotel)
Welcome to Mercure London Heathrow Hotel. 184 fully refurbished bedrooms and public areas, situated less than 2 miles from London Heathrow Airport. Ideally located for Stockley Park and offering easy access to Central London and the M4 / M25 motorways." Mr Richard JACKSON, Hotel manager ... more   less 

Additional Information about Mercure London Heathrow Hotel

Address: Shepiston Lane, Hayes UB3 1LP, England (Formerly Comfort Hotel Heathrow)
Region: United Kingdom > England > Greater London > Hayes
Price Range: $84 - $149 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Mercure London Heathrow Hotel 3*
Number of rooms: 184
Reservation Options:
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Also Known As:
Comfort Inn Hayes
Comfort Hotel Hayes
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Questions & Answers

Here's what travellers have asked, with answers from Mercure London Heathrow Hotel staff and other travellers.
27 questions
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Questions? Get answers from Mercure London Heathrow Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“I had room 72 on the ground floor. Room 10 had the noisy pipes”
 of 5 bubbles Jackeyp, 2 Mar 2017 | Read review
“106 next to the lift facing a quiet car park”
 of 5 bubbles angelacX523TQ, 27 Feb 2017 | Read review
“Deluxe room maybe they are bigger”
 of 5 bubbles K9fredlab, 27 Feb 2017 | Read review
“Beware of early check in charge if you arrive early.”
 of 5 bubbles TENNDAWG, 24 Feb 2017 | Read review
“away from lift”
 of 5 bubbles JazzyInWonderlust, 20 Feb 2017 | Read review
5 of 5