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Mercure London Heathrow Hotel

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Mercure London Heathrow Hotel
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702 Reviews from our TripAdvisor Community

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Showing 658: English reviews
London, United Kingdom
Reviewed 21 December 2015

had never been here before... and my stay didnt have the greatest starts.. was a struggle finding a space to park.. on a busy evening you will strugle to find a space. and may be forced to park further away. luckly i caught someone leaving and nicked theyre spot.. the room was clean spacious and had a frigde. shower pressure...

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Helpful?
1Thank averagelondonguy
GM-MLHR, General Manager at Mercure London Heathrow Hotel, responded to this review

Dear Guest, Thank you for taking the time to write and leave such great feedback following your recent stay at the Mercure London Heathrow Hotel. We look forward to welcoming you back to our hotel very soon! Kind regards Richard Jackson General Manager

Reviewed 20 December 2015 via mobile

My colleague and I were working in the area for three nights. Our first hotel was terrible so moved to Mercure Heathrow for the remainder of the trip. What a great choice. Easy check in. The room was very comfortable. We had our first nights meal in the restaurant and second night in the bar. Both were delicious. What made...

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Helpful?
1Thank Marilyn M
GM-MLHR, General Manager at Mercure London Heathrow Hotel, responded to this review

Dear Guest, We very much appreciate your comments regarding your stay at the Mercure London Heathrow. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services....

London, United Kingdom
Reviewed 19 December 2015 via mobile

We were very happily surprised by the room, the hotel and the staff everything is clean and modern making this hotel very good value for money unless you have to get up at 4am for a flight and would like to have a shower. No hot water, perhaps a bit early for their boiler.

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Helpful?
2Thank lucyelizabra
GM-MLHR, General Manager at Mercure London Heathrow Hotel, responded to this review

Dear Guest, Thank you for taking the time to leave a review following you recent stay. We very much appreciate your comments regarding your stay at the Mercure London Heathrow. Please accept my apologies for the inconvenience caused by the hot water issue you encountered. We look forward to welcoming you again on a future visit. Kind Regards Richard Jackson...

Nottingham, United Kingdom
Reviewed 18 December 2015

A very comfortable stay at the Mercure Heathrow prior to flying. Easy check in with friendly and helpful staff on arrival. Clean hotel and the room was comfortable. Good location too for eating out (10 minute walk to local pubs). Parking was £10 to park for 24 hours (and I think less if staying less than 10 hours). The room...

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Helpful?
1Thank SallyJMGray
GM-MLHR, General Manager at Mercure London Heathrow Hotel, responded to this review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Yours sincerely, Richard Jackson General Manager

Oxford, England
Reviewed 17 December 2015 via mobile

Had to stay unexpectedly since a visa needed fixing. Booked in over Internet for 75£ without breakfast. I have a high view of MERCURE brand having stayed in Sydney, Paris, Berlin. Caught the Hoppa bus from terminal 5 (9£ return). It was a much longer journey than expected. Maybe 20 minutes. Anyhow as a result of being further out I...

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Helpful?
1Thank Terry L
GM-MLHR, General Manager at Mercure London Heathrow Hotel, responded to this review

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Richard Jackson General Manager

Dubai
Reviewed 17 December 2015

I paid for 3 nights parking when I stayed in early December, but received a penalty notice from my car hire company fining me for parking without paying. Two emails have so far been ignored by the hotel which shows the importance they place on their customer service. I'm hoping that this might encourage them to rectify the situation. With...

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Helpful?
Thank Adrian H
GM-MLHR, General Manager at Mercure London Heathrow Hotel, responded to this review

Dear Guest, Thank you for leaving your message. I can confirm that your second e-mail has been received and we are looking into your parking fine. I will also be in contact with you direct. Yours sincerely Richard Jackson General Manager

Oxford, United Kingdom
Reviewed 17 December 2015

I booked 5 rooms for 1 night before my work christmas party in Monaco. The rooms very horrid. Cheap, poor looking and horrid. Wouldn't stay again. The only reason I did stay is I was paying for all the rooms! A good plus point, parking is £10 per night!

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Helpful?
Thank pb4040
GM-MLHR, General Manager at Mercure London Heathrow Hotel, responded to this review

Dear Guest, Thank you for taking the time to leave your review. I was very sorry to read that our newly refurbished hotel and bedrooms failed to meet your expectations. Especially as the recent transformation has been so well received. On a more positive note, I was pleased to hear that your found the cost of overnight parking to be...

Epping, United Kingdom
Reviewed 11 December 2015 via mobile

Stayed on the 10th Dec. For a night before an early flight. Booked a double room. Although bathroom a little small the room was large enough. Comfy bed, lovely pillows and really clean. Can't fault our whole stay. The girls on reception were friendly and helpful. The guy at the bar was talkative and attentive. We had bar snacks. Burgers,...

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Helpful?
1Thank Chickie68
GM-MLHR, General Manager at Mercure London Heathrow Hotel, responded to this review

Dear Guest, Thank you for the great review of our hotel following your recent stay.! We are glad that you enjoyed your stay and look forward to seeing you again very soon. Kind regards Richard Jackson General Manager

Rochester, Minnesota
Reviewed 10 December 2015

The Mercure Hotel is a very nicely decorated hotel, tucked in off the main street with an exceptionally friendly staff. AS a traveler I don't need much but I do need space, quiet and good beds. This place has most of that. If you are looking for a quick place to just drop your bag for one short night all...

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Helpful?
1Thank DrMarkES
GM-MLHR, General Manager at Mercure London Heathrow Hotel, responded to this review

Dear Guest, Thank you for taking the time to write such a detailed and informative review. We truly appreciate your comments regarding your stay at the Mercure London Heathrow. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of...

Guildford, United Kingdom
Reviewed 6 December 2015

This is a no frills hotel used by people going to and from Heathrow Airport. It is in an industrial location and is in an isolation position. The hotel met all of our needs and we used the excellent bus service from the hotel to the airport. You would not choose this hotel for a holiday but as a hotel...

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Helpful?
Thank CranleighChatter
GM-MLHR, Manager at Mercure London Heathrow Hotel, responded to this review

Dear Guest, Thank you for taking the time to write a review. It is always a pleasure to read that our guests have enjoyed their stay with us. Thank you again, and we look forward to welcome you back in the near future. Kind regards, Ana Merriman Operations Manager

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Amenities

Highlights
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Multilingual Staff
  • Conference Facilities
  • Room Service
  • Banquet Room
Official Description (provided by the hotel)
Welcome to Mercure London Heathrow Hotel. 184 fully refurbished bedrooms and public areas, situated less than 2 miles from London Heathrow Airport. Ideally located for Stockley Park and offering easy access to Central London and the M4 / M25 motorways." Mr Richard JACKSON, Hotel manager ... more   less 

Additional Information about Mercure London Heathrow Hotel

Address: Shepiston Lane, Hayes UB3 1LP, England (Formerly Comfort Hotel Heathrow)
Region: United Kingdom > England > Greater London > Hayes
Price Range: $88 - $155 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Mercure London Heathrow Hotel 3*
Number of rooms: 184
Reservation Options:
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Also Known As:
Comfort Inn Hayes
Comfort Hotel Hayes
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Questions & Answers

Here's what travellers have asked, with answers from Mercure London Heathrow Hotel staff and other travellers.
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Questions? Get answers from Mercure London Heathrow Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“away from lift”
Tinkerbell070, 10 Apr 2017 | Read review
“choose a room by the road rather the courtyard.”
Villa57, 30 Mar 2017 | Read review
“I had room 72 on the ground floor. Room 10 had the noisy pipes”
Jackeyp, 2 Mar 2017 | Read review
“106 next to the lift facing a quiet car park”
angelacX523TQ, 27 Feb 2017 | Read review
“Deluxe room maybe they are bigger”
K9fredlab, 27 Feb 2017 | Read review
5 of 5