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Ibis London Heathrow Airport

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#7 of 12 Hotels in Hayes
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Ibis London Heathrow Airport
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4,077 Reviews from our TripAdvisor Community

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Showing 3,522: English reviews
Mooloolaba, Australia
Reviewed 3 September 2013

Review collected in partnership with Accorhotels.com
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Helpful?
Thank Jackie A
IbisHeathrowGM, General Manager at Ibis London Heathrow Airport, responded to this review

Aberdeen, United Kingdom
Reviewed 31 August 2013

Stayed here for 2 nights on a stop over in London and didn't have a good experience. Small rooms, slow wifi and no spare toilet roll in room. Phoned reception twice asking for more during my stay. Found the restaurant staff to be rude, and the seating was awful. They'd tell you to pick your own seat and then tell...

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1Thank IrishTravellingGuy
IbisHeathrowGM, General Manager at Ibis London Heathrow Airport, responded to this review

I am sorry that on this occasion that you were disappointed with your stay. I treat all feedback with the utmost seriousness and I have noted your comments. Kind Regards, Richard Lee General Manager

Cape Canaveral
Reviewed 31 August 2013

Review collected in partnership with Accorhotels.com
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Thank SwimmerAustralia
IbisHeathrowGM, General Manager at Ibis London Heathrow Airport, responded to this review

Wiltshire, United Kingdom
Reviewed 29 August 2013

We stayed here for one night {group of 5 } before a trip to the USA and for one night when we returned. Check in and check out was easy and the staff very friendly and helpful on both occasions. The rooms are on the small side but adequate. The room was clean and the bed was very comfy. The...

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Helpful?
Thank handy180
IbisHeathrowGM, General Manager at Ibis London Heathrow Airport, responded to this review

Thank you for taking the time to write a review, your kind comments are very much appriciated. I am delighted that you enjoyed your stay at Ibis Heathrow, and I hope that we will be able to welcome you back again on your next trip. Kind Regards, Richard Lee General Manager

Reviewed 29 August 2013

i stayed at this hotel only for a night like many other reviewers. the facilities and amenities served the purpose, and i have nothing major to complain about. as a big chain, they seem to run a rigid regimen to keep their customer evaluation up. when you take the hoppa bus back to the airport, be noted that they have...

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Thank apkt
IbisHeathrowGM, General Manager at Ibis London Heathrow Airport, responded to this review

Thank you for sharing your feedback, I am pleased that you enjoyed your stay at Ibis London Heathrow. You can opt-out or unsubscribe from our brand email offers on our website if you no longer wish to recieve these communications. I hope that we will see you again next time you are in Heathrow, Kind Regards, Richard Lee General Manager

Reviewed 28 August 2013

Stayed here as we needed to be close to the airport. Booked it online from Australia, and wasn't expecting too much for the price we paid.We were pleasantly surprised. Staff were friendly and helpful, check in quick and easy. We were tired from a long day travelling and had a couple of drinks at the bar and food from the...

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Helpful?
Thank Andrew T
IbisHeathrowGM, General Manager at Ibis London Heathrow Airport, responded to this review

Thank you for posting your kind review, it is very much appriciated. I am delighted you enjoyed your stay at Ibis London Heathrow and I hope to see you again on your next visit to the UK. Kind Regards, Richard Lee General Manager

Frankfurt, Germany
Reviewed 28 August 2013

Review collected in partnership with Accorhotels.com
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Thank lisa_12013
IbisHeathrowGM, General Manager at Ibis London Heathrow Airport, responded to this review

Philadelphia, Pennsylvania, United States
Reviewed 27 August 2013

My husband and I stayed at Ibis our last night in the UK. The first room was terribly stuffy and "air cooling" (not to be confused with air conditioning) wasn't working. The reception staff let us move to a first floor room that was cooler. Hall carpets needed a good vacuuming. The rooms are tiny, barely room for 2 people...

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Helpful?
Thank Fran S
IbisHeathrowGM, General Manager at Ibis London Heathrow Airport, responded to this review

Thank You for sharing your feedback and I have noted your comments. I hope that you will give us the opportunity to welcome you back to Ibis Heathrow in the future, Kind Regards, Richard Lee General Manager

Norwich, United Kingdom
Reviewed 24 August 2013

I booked this hotel for me and my GF the night before I took her to terminal 4. The first issue was the shower cord, it was leaking everywhere. Then there was the issue of how the room looked (have stayed in hostels that look and feel nicer). The parking charges are ridiculous also. If you are a paying guest...

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Thank Smithyson
IbisHeathrowGM, General Manager at Ibis London Heathrow Airport, responded to this review

I am sorry that you were dissapointed with your stay, and I have noted your comments accordingly. For future reference, at Ibis we have a fifteen minute gaurantee promise so if in the unfortunate event that you find something wrong in the room please let us know about it and we gaurantee to resolve the problem within 15 minutes. I...

Saint Paul, Minnesota
Reviewed 24 August 2013

With an early flight out on the weekend Bank Holiday that affects transportation in London, we just wanted to be close to Heathrow and avoid problems. So this was our last night, single night stay and I was prepared to put up with airport noise or so-so accommodations. Efficient, clean, recently updated, the rooms are well laid out to be...

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Helpful?
Thank MinnesotaRobin
IbisHeathrowGM, General Manager at Ibis London Heathrow Airport, responded to this review

Thank you for posting your review, I am pleased that you enjoyed your stay with us at Ibis London Heathrow. I hope that you will visit us again next time you fly from Heathrow Airport. Kind Regards, Richard Lee General Manager

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Bar/Lounge
GreenLeadersBronze level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Internet
  • Public Wifi
Services
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Multilingual Staff
Official Description (provided by the hotel)
Ibis Hotel Heathrow is 1.2 Miles from terminals 1,2,3 & 4, and 4 miles from Terminal 5. The Hoppa bus goes every 20 minutes to & from the airport costing £5; take H6 from T1/2/3 or H56 from T4/5. There are also free local buses from Heathrow Central to Harlington Corner which is 2 min walk to hotel (buses 105/111/140). Central London is 15 minutes by train on Heathrow Express or 45min by tube on the Piccadilly line. Guests driving must register car at reception as we operate a ticketless carpark using ANPR cameras and parking costs £12 per day. Please use UB35AN for Satnav Ibis Hotel Heathrow offers 356 comfortable ensuite rooms, with Free Wifi, air-cooling, tea & coffee facilities and Freeview TV channels. Foggs Kitchen & Bar is located on the ground floor and is open 24 hours per day. Our breakfast buffer is served from 06:30-10:00 everyday, with a light continental breakfast served from 04:00 to 06:30 for early risers, or 10:00-12:00 for late risers. The bar menu is served midday to midnight with a range of international dishes, and the main restaurant is open 17:30 to 22:15 for dinner service. We also serve soft drinks and hot bar meals 24/7 - perfect if you are arriving from a late flight. ... more   less 

Additional Information about Ibis London Heathrow Airport

Address: 112 Bath Road, Hayes UB3 5AL, England
Region: United Kingdom > England > Greater London > Hayes
Price Range: $73 - $141 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Ibis London Heathrow Airport 3*
Number of rooms: 356
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Also Known As:
Ibis London Heathrow Airport Hotel Hayes
Ibis Hotel Hayes
Accor London Heathrow Airport
Hotel Style:
#2 Green Hotel in Hayes
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Questions & Answers

Here's what travellers have asked, with answers from Ibis London Heathrow Airport staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Book ASAP for best rates (£35), get Taxi instead of shuttle as cost about same (around £10 per couple)”
 of 5 bubbles , 21 Feb 2017 | Read review
“Ours had a very small toilet room was on the 5th floor...”
 of 5 bubbles Y6418OPmikeh, 17 Feb 2017 | Read review
“I prefer the back and higher floors. But the decent windows cut out most outside nose anyway.”
 of 5 bubbles fionag648, 4 Feb 2017 | Read review
“Unsure, only stayed one night”
 of 5 bubbles BarryG93, 25 Jan 2017 | Read review
“Always ask for room on back side as front is bit noisy”
 of 5 bubbles mannie1978, 18 Jan 2017 | Read review
5 of 5