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London Heathrow Marriott Hotel

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#5 of 12 Hotels in Hayes
GreenLeadersPlatinum level
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1 room 2 adults 0 children
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London Heathrow Marriott Hotel
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1,515 Reviews from our TripAdvisor Community

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Showing 1,460: English reviews
Reviewed 22 March 2015 via mobile

I received a voucher at Christmas for me and friend to use the leisure facilities at the Marriott. We chose not to use the gym but just the pool sauna and steam room. These particular facilities were not what you would expected at all of a Marriott hotel. All 3 were small and the steam room was particularly smelly. Unfortunately...

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Helpful?
1Thank Claire S
Farrah A, Leisure Club Manager at London Heathrow Marriott Hotel, responded to this review

Dear Claire S, Thank you very much for your detailed feedback. I regret that you have experienced challenges in our Leisure Club; however I can reassure you that every effort is being made to investigate the issues promptly. Firstly, to address the size of our wet facilities – they have been designed to match the hotel size and Leisure Club...

Winchester, Virginia
Reviewed 21 March 2015

We arrived at Heathrow after a day-long flight from Washington DC. This property is accessible for free via public bus. The hotel is what you expect from Marriott - clean, comfortable rooms, professional staff, good food! Free bus toTerminal 5 in the morning.

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Helpful?
Thank Peter B
Farrah A, Guest Relations Manager at London Heathrow Marriott Hotel, responded to this review

Dear Peter B, Thank you for taking the time to share your experience at The London Heathrow Marriott, we do appreciate your time and comments. With a spirit to serve we are happy to hear your enjoyed your stay with us, especially after along flight from Washington DC. We are happy to hear that you enjoyed both your room and...

Stamford, United Kingdom
Reviewed 21 March 2015

Stayed one night in an executive room with club lounge access before an early flight the following morning. The main lobby is pleasant and pretty much the hub of everything with restaurants leading off. We ate in one of them and were able to order one dish from the Italian restaurant and one from the American restaurant – a rare...

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Helpful?
Thank Jaypee51
Farrah A, Reception Manager at London Heathrow Marriott Hotel, responded to this review

Dear Jaypee51, Thank you very much for taking the time to share your experience with us. I am delighted to hear that you found our public areas, as well as the service in the restaurant to your standards and that we were able to meet your requirements - we take great pride in not only meeting, but exceeding our guests...

Reviewed 21 March 2015 via mobile

I stay in hotels over 200 nights each year. The Heathrow Marriott is a real gem, my family & I just stayed here tonight for first time (I usually stay at adjacent Heathrow business hotels). The reception we received from Anthony in particular upon arrival was exceptional - he & his team clearly compete to provide the best guest experience...

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Helpful?
Thank Stuart T
Farrah A, Reception Manager at London Heathrow Marriott Hotel, responded to this review

Dear Stuart T, Thank you very much for taking the time to share your experience with us! We are absolutely delighted to hear that you had a wonderful stay, and that Anthony along with the rest of our team, were able to deliver the exceptional service we are known for! We hope to welcome you back in the near future....

Leeds, United Kingdom
Reviewed 18 March 2015 via mobile

I had a wonderful 2night stay at the marriot.. The breakfast was great I loved the food and the service was excellent. A staff from the Starbucks amazed me, a wonderful young woman named jagtar, she helped me from the moment I came in till the time I had lunch in the atrium.. Her service was outstanding and she went...

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Helpful?
2Thank Ja2556
Farrah A, Reception Manager at London Heathrow Marriott Hotel, responded to this review

Dear Ja2556, Thank you very much for taking the time to share your experience with us. We are absolutely delighted that you had a wonderful stay with us. We would like to thank you for your very kind comments about Jagtar, we will ensure your feedback is passed on. Here at London Heathrow Marriott, we aim to not only meet...

Houston, Texas
Reviewed 17 March 2015

Quick business trip to London, therefore i chose to stay outside of the city and near the hotel. The choice was not a bad one at all. I was able to easily grab the tube into the city for dining and sightseeing. I would suggest this as an option for any business traveler, especially if you are there on a...

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Helpful?
1Thank MikenHouston713
Farrah A, Reception Manager at London Heathrow Marriott Hotel, responded to this review

Dear MikenHouston713, Thank you very much for taking the time to share your experience with us. We are delighted to hear that we were able to meet your requirements for your short stopover! Here at London Heathrow Marriott, we take great pride in ensuring our customers needs are always met, if not exceeded. We look forward to welcoming you back...

Jelgava, Latvia
Reviewed 11 March 2015

Hotel is easy reachable by bus from Heathrow Airport, just a few minutes drive - bus goes every 15 or so minutes, ticket price around 2 pounds each way. As per location hotel is perfect for conference and meetings as well as for spending night if you have an early flight. Rooms are very nice, with soft beds, bath, hair...

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Helpful?
2Thank Vita V
Farrah A, Guest Relations Manager at London Heathrow Marriott Hotel, responded to this review

Thank you so much for your perfectly scored review of our hotel! Indeed, we have a National Express Hoppa bus which runs between our hotel and the airport, costing £4.50 one way or £8 return. There are also free public buses which run from the opposite side of the street of our hotel. I am delighted our hotel served the...

Cheltenham, United Kingdom
Reviewed 10 March 2015

Stayed here one night after a much delayed and over-long flight from a freezing New York! It was just what we needed before driving back home. Warm, clean, welcoming and well equipped. We last stayed here about 12 years ago and enjoyed it then, happy to report it hasn't gone downhill. All the staff we dealt with were polite, cheerful,...

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Helpful?
1Thank BentleyBoys
Farrah A, Reception Manager at London Heathrow Marriott Hotel, responded to this review

Dear BentleyBoys, Thank you very much for taking the time to share your experience with us. We are delighted to hear that you enjoyed your most recent stay with us - we take great pride in not only meeting, but exceeding our guests expectations. We look forward to welcoming you back in the near future! Kind regards, Tamara Quintela Reception...

UK
Reviewed 6 March 2015

nice welcome upon arrival despite being really busy. Family room nice, clean and spacious, didn't have breakfast as we needed to leave early. Good location for the airport, just 5 minutes away so perfect for an early start.

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3Thank penrosemoons
Farrah A, Guest Relations Manager at London Heathrow Marriott Hotel, responded to this review

Thank you for taking the time to write a review regarding The London Heathrow Marriott, we do appreciate your feedback. With a spirit to serve we are happy to hear that we have met your expectations and you enjoyed your stay with us. What a shame you did not have time for our Wonderful breakfast buffet in Allies American Grill....

Boston, Massachusetts
Reviewed 4 March 2015

Stayed overnight for a layover in London before my return flight to the USA early in the morning. Access to the hotel via the Hoppa bus was facile and quick (10 mins drive) - they run regularly and are punctual. I had stayed in this Marriott previously (about 5 years ago) - it has been well maintained. The rooms are...

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Helpful?
Thank Seng100
Farrah A, Reception Manager at London Heathrow Marriott Hotel, responded to this review

Dear Send100, Thank you very much for taking the time to share your experience with us. We are delighted to hear that overall you enjoyed your stay with us. We take great pride in not only meeting, but exceeding our guests' expectations! In regards to the internet connection, as of January 2015 all our valued Marriott Rewards members get free...

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
GreenLeadersPlatinum level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Paid Wifi
  • Paid Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Located less than a mile from the airport, the London Heathrow Marriott Hotel offers a relaxing retreat for both business and leisure travelers. Unwind in our beautifully furnished guest rooms or plan your next meeting in any of our versatile event spaces. Our convenient location places us just minutes from the heart of the city and some of London's most famous attractions. ... more   less 

Additional Information about London Heathrow Marriott Hotel

Address: Bath Road | Heathrow Airport, Hayes UB3 5AN, England (Formerly London Heathrow Marriott)
Region: United Kingdom > England > Greater London > Hayes
Price Range: $171 - $361 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — London Heathrow Marriott Hotel 4*
Number of rooms: 393
Reservation Options:
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Also Known As:
Marriott London Heathrow Hotel Hayes
London Heathrow Marriott
Marriott Hotel London Heathrow
Marriott Hayes
Hayes Marriott
Hotel Style:
#1 Green Hotel in Hayes
#2 Business Hotel in Hayes
#4 Romantic Hotel in Hayes
#4 Luxury Hotel in Hayes
#5 Family Hotel in Hayes
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Questions & Answers

Here's what travellers have asked, with answers from London Heathrow Marriott Hotel staff and other travellers.
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Questions? Get answers from London Heathrow Marriott Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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“Avoid 5th floor!”
sfstu, 9 Mar 2017 | Read review
“Ask for one of the refurbished rooms”
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5 of 5