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Novotel London Heathrow

Agoda.comUS$52*
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Certificate of Excellence
GreenLeadersBronze level
04/06/2017 05/06/2017
1 room 2 adults 0 children
US$62*
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Novotel London Heathrow
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2,340 Reviews from our TripAdvisor Community

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Showing 2,113: English reviews
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Cheltenham, United Kingdom
Reviewed 2 days ago NEWvia mobile

It is clean it is near to Heathrow and if you only care about quick stop on way to airport I acknowledge it is clean and adequate. Unfortunately (and this is true of many hotels) it is going minimalist in facilitues provisions and available staff. Of course this will be justified but choice is limited in food, its hard to...

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Helpful?
Thank rmwhi
Roberto A, Front Office Manager at Novotel London Heathrow, responded to this review

Dear rmwhi, Thank you for taking the time to review us at the Novotel London Heathrow Airport. I am sorry that you only found us clean and adequate, we always strive to ensure our guests fully enjoy their stay with us. I fully take on board your comments and feedback regarding self-service and the style of our hotel. In the...

Poole, United Kingdom
HOTEL’S FAVOURITE REVIEW
Reviewed 1 week ago

My husband was working in London over the first May bank holiday, so i decided to join him with our 2 boys age 9 and 10. It was a last minute booking and the only reasonable place to stay on a bank holiday weekend. On checking in, we had been placed in a family room, which was ideal, double sofa-bed...

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Helpful?
Thank mrsredmoid
About Hotel's Favourite Review
Roberto A, Front Office Manager at Novotel London Heathrow, responded to this review

Dear mrsredmoid, Dear Jenny M, Thank you for taking the time to review Novotel London Heathrow Airport. We are delighted to hear that you were pleased with your stay with us. We are glad that we were able to provide you with everything that you needed for your stay and that you liked your room, enough for you and your...

Reviewed 2 days ago NEWvia mobile

The hotel itself was lovely. Conveniently located by the M4 and perfect to drive to Terminal 2 from. The room itself was spacious and comfortable. The amenities of the gym and pool was an added bonus. The only negative aspect was that it was really noisy due to other people staying in the hotel. Our experience was at no fault...

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Helpful?
Thank Becki W
Roberto A, Front Office Manager at Novotel London Heathrow, responded to this review

Dear Becki W, Thank you very much for taking the time to review us at the Novotel London Heathrow Airport. Your comments are most appreciated, I am glad that you loved our hotel and your room. My apologies for the noise of the other guests during your stay, I can assure you that this is not a typical occurrence. Nonetheless,...

Exeter, United Kingdom
Reviewed 2 days ago NEW

Easy access to Heathrow. Lovely bright airy atrium. Helpful friendly satff. Great breast - just didn't sleep due to noisy air con system - even when "off"! Room was simple but fine. Comfy bed. Loo separate from bathroom - old fashioned? Terrible toilet paper!!

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Helpful?
Thank vcx1
Roberto A, Front Office Manager at Novotel London Heathrow, responded to this review

Dear vcx1, Thank you very much for reviewing us at the Novotel London Heathrow Airport. I greatly appreciate your comments and it is great to know you thought our staff were helpful and friendly and that our hotel was convenient for you. Conversely, I am sorry to hear about the issues you faced with the airconditioning system. We have since...

Phoenix, Arizona
Reviewed 3 days ago NEWvia mobile

This was a hotel that we used to break up a long journey home. This isn't really close to Heathrow. We would have been better off staying at the Sofatel in terminal 5. However, the room was quiet, clean and useful. The blow dry was broken and only blew cold air.

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Helpful?
Thank litofpigs
Roberto A, Front Office Manager at Novotel London Heathrow, responded to this review

Dear litofpigs, Thank you very much for taking the time to review us at the Novotel London Heathrow Airport. Whilst I am happy to hear that you were happy with your room I apologise for the blow drier. Thank you for bringing that to our attention. I hope you had a safe journey home nonetheless and thank you again for...

Middlesbrough, United Kingdom
Reviewed 3 days ago NEW

We booked this hotel, as it was close to Heathrow, and we had an early morning flight. We overlooked the parking when we booked, so we had to park on double yellow lines when we arrived, and go and sort the parking at reception. We entered the hotel and it looked nice, we went over to the desk and gave...

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Helpful?
Thank Jask0
Andover, United Kingdom
Reviewed 4 days ago NEWvia mobile

We stayed here and booked this through a travel agent before our holiday flying from Heathrow. We are a family of four with two young children aged 3 and 2. Positives- The staff were welcoming and really helpful. Things were clearly explained and they could not do enough to help. We had drinks from the bar the bar staff were...

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Helpful?
Thank Nicola W
Roberto A, Front Office Manager at Novotel London Heathrow, responded to this review

Dear Nicola W, Thank you very much for taking the time to review us at the Novotel London Heathrow Airport. Firstly, thank you very much for your balanced feedback and for your previous email. I am happy to hear that you thought our team members were great and really helpful and that you have expressed this again. I am again...

Auckland Region, New Zealand
Reviewed 4 days ago NEWvia mobile

Very average hotel. Great check in process and young man on desk very helpful. Room was very basic and not that clean but just stayed one night to sleep and get over jetlag. Had dinner in the restaurant. Staff helpful and meal was pleasant enough. Breakfast was okay too

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Helpful?
Thank LeezS2
Roberto A, Front Office Manager at Novotel London Heathrow, responded to this review

Dear LeezS2, Thank you very much for taking the time to review us at the Novotel London Heathrow Airport. Your comments are most welcomed and I am glad to know that you were happy with our check-in process and team members. I apologise for the cleanliness of your room and next time you stay I assure you, it will not...

Reviewed 5 days ago NEWvia mobile

Very busy hotel on Heathrow. Most visitors are families from Legoland. We stayed here after a long flight arriving home. The taxi from the terminal was £28, which I found very expensive for a 10 minutes drive. We took the Hotel-hopper bus the next morning paying £5 per person and didn't have to pay for the kids. The bus took...

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Helpful?
Thank Ottilia B
Roberto A, Front Office Manager at Novotel London Heathrow, responded to this review

Dear Ottilia B, Thank you very much for taking the time to review us at the Novotel London Heathrow Airport. I am most pleased that you enjoyed your stay with us and that the whole family were happy too. Your comments regarding our rooms and staff are fantastic to hear and I am glad you were able to relax a...

Berkshire, United Kingdom
Reviewed 5 days ago NEW

Stayed there recently with my partner before flying out from Heathrow. Has free bus to terminals but check for timetable. Taxis also available. Standard Novotel but with a nice pool. Room was excellent (Superior) with mini bar and BOSE speakers. All staff seem to be European but good level of service. Bit pricy but we got an advance rate and...

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Helpful?
Thank StephLoki
Roberto A, Front Office Manager at Novotel London Heathrow, responded to this review

Dear StephLoki, Thank you for taking the time to review us at the Novotel London Heathrow Airport. It was a pleasure to have you stay with us and your comments regarding our rooms and service are much appreciated. We hope to welcome you back soon and hope you had a safe flight from Heathrow. Kind Regards, Roberto A Welcome Manager...

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
GreenLeadersBronze level
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Accessible rooms
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Just a short drive from one of London's main international airports, Novotel London Heathrow Airport is the perfect place for a stopover. Whether travelling in or out of the capital, you are guaranteed a restful night's sleep. Enjoy the luxury of our indoor heated swimming pool and ensure your travels are stress-free at Novotel. ... more   less 

Additional Information about Novotel London Heathrow

Address: Cherry Lane, West Drayton UB7 9HJ, England
Region: United Kingdom > England > Greater London > West Drayton
Price Range: $101 - $216 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Novotel London Heathrow 4*
Number of rooms: 178
Reservation Options:
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Also Known As:
Novotel London Heathrow Hotel West Drayton
Novotel Hotel London Heathrow
Novotel West Drayton
West Drayton Novotel
Hotel Style:
#1 Green Hotel in West Drayton
#3 Family Hotel in West Drayton
#4 Luxury Hotel in West Drayton
#5 Business Hotel in West Drayton
#6 Romantic Hotel in West Drayton
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Questions & Answers

Here's what travellers have asked, with answers from Novotel London Heathrow staff and other travellers.
37 questions
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Questions? Get answers from Novotel London Heathrow staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“family suites were ideal for family of 4 with young children age 10 and 9”
mrsredmoid, 14 May 2017 | Read review
“phone ahead to make sure your room is ready do not beleive the 2pm check in availability stated”
451graemew, 3 May 2017 | Read review
“Queen size beds are good”
fredhasnoboys, 4 Apr 2017 | Read review
“Opt for a Executive Room instead of the Regular or Superior.”
NashP470, 20 Mar 2017 | Read review
“Become an accor club member to get reduced prices and other benefits”
B9009QKgaryc, 1 Mar 2017 | Read review
5 of 5
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US$52* /night
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Prices are for 1 room, 2 adults
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