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Novotel London Heathrow

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2,154 Reviews from our TripAdvisor Community

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Showing 1,939: English reviews
Sheffield, United Kingdom
Level Contributor
33 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed yesterday NEW via mobile

Spent the last 2 nights here. 2 adults 2 children. Checked in fine. Room big enough. Lovely bathroom. The seperate toilet could have done with a good clean. But nothing worth reporting. We had breakfast included. Great choice. Hot food taste great. Did need to ask twice for hot drinks though. The children loved the pancakes. Friendly staff. Would 100%... More 

Thank emmamitchelson
Shropshire, United Kingdom
Level Contributor
49 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed yesterday NEW via mobile

We stayed here for one night prior to our flight the next day. Novotel are usually spot on but this was really poor. We ate in restaurant for ease but the food was poor and the staff were unhelpful. The bar staff were very slow and produced the wrong cocktail. The bar is too formal and not comfy or relaxing.... More 

Thank sleepeatexplore
Sugar Land, Texas
1 review
Reviewed 2 days ago NEW

Good to Very Good. Cost of morning buffet was too expensive and we were not told about reduced cost voucher. Also had to request that sofa bed be made up (this may hotel policy but it could be looked at).

Review collected in partnership with Novotel Hotels

Thank James O
Level Contributor
3 reviews
Reviewed 3 days ago NEW via mobile

Great Staff Comfortable Bed and Food was Great had the Sirloin Steak with Fries and Chocolate Brownie with Ice Cream Just pay 5 pounds for the Hopper Bus takes you right to the Airport 👍🏿👍🏿From there you can catch the underground trains to Central London and make sure to get you a Oyster Card to get in and out the... More 

Thank 09Jsrt8
Hereford, United Kingdom
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 4 days ago NEW

Sit in the bar for a decent pint and some good food. In front of you a large screen TV which will have the current sport playing. The barman is very good with a good sense of humour. The receptionists are very efficient and helpful. The rooms very comfortable. All in a good place to stay the night.

Review collected in partnership with Accorhotels.com

Thank Chris M
Battle, United Kingdom
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 4 days ago NEW

With an impressive lobby space, great facilities including a heated pool, gym, fitness room and bar, plus free wifi and quiet, comfortable and clean rooms, this is a great option if you need an affordable hotel near Heathrow. Staff were friendly and the place has a nice buzzy atmosphere. Our room had a little wear and tear (eg scuffed sockets... More 

Thank MOTononon
Bury St Edmunds, England, United Kingdom
Level Contributor
26 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 5 days ago NEW

Nice hotel with comfortable & quiet rooms. Don't bother with breakfast. You are kept waiting in a queue whilst vacated tables go uncleared. Tables aren't clean, no glasses at the juice bar, all items keep running out & staff are either too busy or poorly trained to give decent service.

Review collected in partnership with Accorhotels.com

Thank Paul F
Level Contributor
19 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 6 days ago NEW via mobile

Met up with my cousin for dinner as they were staying at the Novotel . The restaurant , had a very ambient atmosphere , I opted for the chicken and mushroom pie with sweet potato , it was really tasty !! The staff were great , and the food was hot and reasonably priced for an airport hotel .so a... More 

Thank Davegdel
BradleePillay, Manager at Novotel London Heathrow, responded to this review

Dear Davegdel Thank you for you great comments con TripAdvisor. I am sure the F&B team will love to read this feedback, I will share your comments with all. I am sure this will serve as encouragement and fulfillment for all. We hope to see you again soon. Regards More 

Level Contributor
62 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 1 week ago via mobile

This is my second stay at the Novotel London Heathrow hotel and it was as good then, actually it was a whole lot better on this trip. Thanks to Kate for probably the best check in I've experienced. Pleasant, knowledgable and nothing was too hard. The bar at night is relaxed and a great place to chill after a long... More 

Thank Mark E
BradleePillay, Manager at Novotel London Heathrow, responded to this review

Dear Mark E Thank your for you fantastic review on TripAdvisor. it is with great pleasure to hear that enjoyed the facilities of the Hotel and found the team pleasant and knowledgeable. I will share your comments to Katie, i am sure she will be over the moon to hear this. We hope to see you again. Regards More 

Leeds, United Kingdom
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 1 week ago

Used this hotel for a stay and fly. Room good but evening meal poor, Steak had more gristle than meat!! Take extreme care where you park you vehicle. We returned to find that the car park had subjected to flooding and our vehicle had been standing axle deep in water. We received no warning from hotel staff when collecting the... More 

Thank anita230
BradleePillay, Manager at Novotel London Heathrow, responded to this review

Dear anita230 Thank you for your review, Please accept my apology for this experience en-counted with the car park. Our car park ad been subjected to flooding due to a burst pipe, unfortunately it was not on our premises and the issue was resolved by the local water supplier and with the help of the local fire brigade this was... More 

351 photos of this hotel

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All Traveller Photos (263)
Room/Suite (78)
Bathroom (37)
Hotel & Grounds (39)
Dining (17)
View from Room (6)
Pool/Beach Area (4)
Family/Play Areas (2)
Other (80)

Management photos: Courtesy of the property manager

All Management Photos (88)
Room/Suite (32)
Bathroom (2)
Dining (13)
Business Centre/Function Rooms (4)
Pool/Beach Area (1)
Hotel & Grounds (14)
Other (22)
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  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
GreenLeadersBronze level
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Room Service
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Just a short drive from one of London's main international airports, Novotel London Heathrow Airport is the perfect place for a stopover. Whether travelling in or out of the capital, you are guaranteed a restful night's sleep. Enjoy the luxury of our indoor heated swimming pool and ensure your travels are stress-free at Novotel. ... more   less 

Additional Information about Novotel London Heathrow

Address: Cherry Lane, West Drayton UB7 9HJ, England
Region: United Kingdom > England > Greater London > West Drayton
Price Range: $38 - $155 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Novotel London Heathrow 4*
Number of rooms: 178
Reservation Options:
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Also Known As:
Novotel London Heathrow Hotel West Drayton
Novotel Hotel London Heathrow
Novotel West Drayton
West Drayton Novotel
Hotel Style:
#1 Green Hotel in West Drayton
#3 Luxury Hotel in West Drayton
#3 Family Hotel in West Drayton
#5 Business Hotel in West Drayton
#6 Romantic Hotel in West Drayton
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Questions & Answers

Here's what travellers have asked, with answers from Novotel London Heathrow staff and other travellers.
31 questions
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Questions? Get answers from Novotel London Heathrow staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Executive room or suite”
 of 5 bubbles 304lekana, 26 Nov 2016 | Read review
“If you don't mind walking a long hall, ask for a higher floor and in the back of the hotel.”
 of 5 bubbles JonatheTravelerT, 15 Nov 2016 | Read review
“It's near an airport....however we did get a good night's sleep.”
 of 5 bubbles 602markj, 15 Nov 2016 | Read review
“Avoid room 200”
 of 5 bubbles justinrender2016, 13 Nov 2016 | Read review
“Junior suites give plenty of space if with kids , just strange no sink in the WC”
 of 5 bubbles Frodo_10, 27 Oct 2016 | Read review
5 of 5
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