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Novotel London Heathrow

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Novotel London Heathrow
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2,302 Reviews from our TripAdvisor Community

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There are newer reviews for Novotel London Heathrow
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Showing 2,076: English reviews
London, United Kingdom
Reviewed 2 February 2015

Booked a room for one night before a flight. The room was clean but the bed was too hard for me. The phone in the room did not work. I went down to reception to order some food and was told I would have to pay for someone to take it to my room. I enjoyed using the pool but...

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Helpful?
Thank Jeffroyals
Julian M, Manager at Novotel London Heathrow, responded to this review

Dear Jeffroyals, Many thanks for your comments following your stay with us. We have taken note of the different subjects you are referring to. We hope to see you again soon. Best Regards,

Reviewed 31 January 2015 via mobile

Very happy with the facilities the hotel offered, the staff always there to help you specially Lara, she was great with my kids, gave all the attention they needed, she has to be one of the best if not the best employer you have, please make sure this gets to her, as its very difficult to have people of her...

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Helpful?
Thank Thiago D
Julian M, Manager at Novotel London Heathrow, responded to this review

Dear Thiago D, Thank you so much for this nice review. We are so glad that the staff made all the difference by being so helpful during your stay. I will ensure to pass on your comments to Lara and Placido as I am sure this will serve as an encouragement for their continuous efforts to provide a high quality...

Reviewed 28 January 2015 via mobile

Very nice hotel. 7 minutes from LHR Terminal 5 by taxi (+/- 15GBP), 30 minutes by bus (5 GBP). Wide loby, good sttaf. Nice heated pool. Good bar. Nice rooms. Free Internet in all hotel areas. To conclude, defently Novotel standard.

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Helpful?
Thank רמי ר
Julian M, Manager at Novotel London Heathrow, responded to this review

Dear רמי ר, Thank you so much for your review. We are glad that you have enjoyed your stay. We hope to see you agin soon. Kind Regards,

London, United Kingdom
Reviewed 27 January 2015

Stayed for 2 nights and enjoyed a relaxing and hassle free stay at this 4 star business style hotel. Conveniently located near the road arteries in West London and airport, getting there was easy and quick. Superior double room was airy and spacious with separate toilet and bathroom with all modern amenities. Double bed had a thick mattress and was...

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Helpful?
Thank allumamontana
Julian M, Manager at Novotel London Heathrow, responded to this review

Dear allumamontana, What a pleasure it was to read your comments and to see that you were very satisfied with your stay. Thank you for the superb 5* rating and for commenting on the helpfulness of the staff and the high quality of food served in our bar and restaurant. We look forward to your next visit.

Ottawa, Ontario
Reviewed 27 January 2015

I pass through Novotel Heathrow once or twice a year. I appreciate the calm ambience, lovely staff, quiet rooms, excellent beds. For all those reasons, I will continue to stay there. But each time I stay, the restaurant has changed, and not for the better. My last meal there cost 18 pounds for a small piece of salmon, indifferent vegetables...

Review collected in partnership with Accorhotels.com
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Helpful?
Thank BetweenTwoContinents
Julian M, Manager at Novotel London Heathrow, responded to this review

Dear BetweenTwoContinents, Thank you so much for your comments following your stay with us. We are pleased to hear that you are returning regularly to our hotel and that you find it of good quality. Our menus are changed seasonally to ensure that the best quality ingredients are chosen for our dishes. I was sorry to hear that your last...

Shrewsbury, United Kingdom
Reviewed 24 January 2015

Review collected in partnership with Accorhotels.com
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1Thank John B
Julian M, Manager at Novotel London Heathrow, responded to this review

Hong Kong
Reviewed 23 January 2015

My husband and I had an extended stay at the Novotel earlier this month. We live in Hong Kong and wished to be close to our daughter who had just had a baby and resides in the local area. Hence we became very familiar with the hotel and the staff. I am slightly bemused by the occasional negative reviews. From...

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Helpful?
1Thank HappyHols320
Julian M, Manager at Novotel London Heathrow, responded to this review

Dear HappyHols320, Thank you so much for this excellent review and the superb 5* rating you have given us. We are extremely pleased that all aspects of your stay were perfect. We will forward your comments to all the team and especially the staff members that you have mentioned as I am sure this will serve as an encouragement for...

Reviewed 23 January 2015 via mobile

Travelling from terminal 5 (this hotel much closer for 1,2,3 terminals. ) However,Great hotel v v clean. Huge beds. But rooms can get very hot. Bath on the small side, but v modern facilities. Pool is excellent. Chose to eat at a local restaurant, 10 mins walk from the hotel. Left too early for breakfast but at £16.95 felt it...

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Helpful?
2Thank Sabury
Julian M, Manager at Novotel London Heathrow, responded to this review

Dear Sabury, Thank you so much for this nice review. It is a pleasure to hear that you found the hotel to be conveniently located, that you have enjoyed your room and our brand new beds as well as our facilities such as the swimming pool. We look forward to your next visit. Warm Regards,

Amsterdam, The Netherlands
Reviewed 23 January 2015 via mobile

The hotel is Nice, rooms are simple. Reception staff is rude. Takes u 2 Horus to get to the city. First by bus 4,50 each way to THE Airport , the bus maken many stops before reaching THE Airport. Then another hour by tube in to the city Centre. Fine for an Airport hotel but not if u want to...

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Helpful?
1Thank Stefanie Z
Julian M, Manager at Novotel London Heathrow, responded to this review

Dear Stefanie Z, Thank you for commenting. We are delighted that you found the hotel to be nice but we were sorry to hear that the public transportation impacted negatively on your experience. We hope to see you again soon. Best Regards,

Zagreb, Croatia
Reviewed 21 January 2015

This hotel is a simple, well organized and located close to LHR. There is frequent bus service to all LHR terminals. No noise, no crowded issues. Good restaurant. Hotel staff is very helpful. Highly recommended!.

Review collected in partnership with Novotel Hotels
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Helpful?
2Thank Stanislav K
Julian M, Manager at Novotel London Heathrow, responded to this review

Dear Stanislav K, We are grateful for your comments and for your high recommendations. It is a pleasure to hear that you were very happy with your stay. We hope to see you again soon. Kind Regards,

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
GreenLeadersBronze level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Just a short drive from one of London's main international airports, Novotel London Heathrow Airport is the perfect place for a stopover. Whether travelling in or out of the capital, you are guaranteed a restful night's sleep. Enjoy the luxury of our indoor heated swimming pool and ensure your travels are stress-free at Novotel. ... more   less 

Additional Information about Novotel London Heathrow

Address: Cherry Lane, West Drayton UB7 9HJ, England
Region: United Kingdom > England > Greater London > West Drayton
Price Range: $109 - $206 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Novotel London Heathrow 4*
Number of rooms: 178
Reservation Options:
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Also Known As:
Novotel London Heathrow Hotel West Drayton
Novotel Hotel London Heathrow
Novotel West Drayton
West Drayton Novotel
Hotel Style:
#1 Green Hotel in West Drayton
#3 Family Hotel in West Drayton
#3 Luxury Hotel in West Drayton
#5 Business Hotel in West Drayton
#6 Romantic Hotel in West Drayton
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Questions & Answers

Here's what travellers have asked, with answers from Novotel London Heathrow staff and other travellers.
36 questions
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Questions? Get answers from Novotel London Heathrow staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Queen size beds are good”
fredhasnoboys, 4 Apr 2017 | Read review
“Opt for a Executive Room instead of the Regular or Superior.”
NashP470, 20 Mar 2017 | Read review
“Become an accor club member to get reduced prices and other benefits”
B9009QKgaryc, 1 Mar 2017 | Read review
“interior one”
AUKASISA, 22 Feb 2017 | Read review
“All rooms are very quiet.”
marcelot845, 10 Feb 2017 | Read review
5 of 5