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Novotel London Heathrow

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Novotel London Heathrow
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2,259 Reviews from our TripAdvisor Community

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Showing 2,040: English reviews
Singapore
Reviewed 5 November 2014

Review collected in partnership with Novotel Hotels
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Helpful?
Thank Daniel L
Julian M, Manager at Novotel London Heathrow, responded to this review

Norwich, United Kingdom
Reviewed 2 November 2014

Yes its within a mile or two of Heathrow's terminals so its never going to be cheap. Its only a couple of hundred yards from the M4 junction which leads to the airport but was surprisingly quiet. The reception / bar / restaurant area is very smart and you can watch people in the swimming pool while you have a...

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Helpful?
Thank Ronny48
Julian M, Manager at Novotel London Heathrow, responded to this review

Dear Ronny48, Many thanks for your extensive review of your stay with us. It is a pleasure to hear that you found the hotel and your room's design to be very nice and that you have truly enjoyed your meal in the restaurant. We have taken note of your comments regarding the breakfast and I can assure you that these...

Reviewed 2 November 2014

We stayed on halloween but the experience was far from a horror, we were greated brilliantly with the children welcomed as well. Our room was clean and tidy with all we needed. We called ahead and asked for the sofa bed to be made up and it was all ready for us. we had breakfast which was also very good,...

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1Thank thedeburghs
Julian M, Manager at Novotel London Heathrow, responded to this review

Dear thedeburghs, Thank you so much for your feedback and for the fabulous 5* rating you have given us. We are glad that you have enjoyed your stay Halloween with your children and that you found the staffs to be brilliant. Thank you also for pointing the excellent buffet breakfast served in the morning, we are thrilled that you and...

South shields
Reviewed 1 November 2014 via mobile

Stayed here as part of my Lego Land holiday deal. It's location is great for Lego Land in terms of traffic. Easy route and not jammed packed. The hotel is modern and well laid out. My kids loved it and the games room with heated pool helped. If you can get a deal on this hotel it's a must stay....

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Helpful?
Thank Chunkypunk
Julian M, Manager at Novotel London Heathrow, responded to this review

Dear Chunkypunk, Many thanks for your lovely comments. We are delighted that you and the kids loved the hotel and that the staff made all the difference by providing you with an excellent service. We hope to see you again soon. Warm Regards,

Liverpool, United Kingdom
Reviewed 30 October 2014

Having read the reviews before booking I was sure we would not be disappointed with this hotel of which we wasn't. The hotel foyer is really smart and modern and is only beaten by some of the best hotels I have visited. The check in can be long we did not wait too long to be honest but seen a...

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Helpful?
Thank kevolivblue
Julian M, Manager at Novotel London Heathrow, responded to this review

Dear KevinBlue, Thank you for your words of praise on our hotel and for recommending us to others. We are glad that you enjoyed your first experience and that you intend to return. We have taken note of your comments regarding the restaurant and the beddrom and these will be very useful to us. We look forward to your next...

michigan
Reviewed 28 October 2014

My room didn’t quite match the impressive entrance lobby but was clean and comfortable in a modern Euro-style. The bathroom was very good – clean and had a good shower. I do want to mention two things I liked particularly: the bed seemed exceptionally comfortable, and the staff were all very courteous. I’d like to give a particular shout-out for...

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Helpful?
Thank MIfamilyguy
Julian M, Manager at Novotel London Heathrow, responded to this review

Dear MIfamilyguy, We are grateful to you for this wonderful review. Thank you so much for mentionning the comfortable beds and the great service that you have received fron Shemal in the bar. We will ensure to pass on your comments to her as we too believe that she is doing great. We look forward to your next stays. Best...

Livorno, Italia
Reviewed 27 October 2014

A good hotel expecially for business trip purpose. All services are good and it's interesting to have the bar available for eating up to 1 am. The only remark about the printer of the internet access that did not work and did not allow me to print my boarding card.

Review collected in partnership with Accorhotels.com
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Thank 19Tony1959
Julian M, Manager at Novotel London Heathrow, responded to this review

Dear 19Tony1959, Thank you for your review of your stay. We are pleased to hear that you have enjoyed our late night bar. We hope to see you again soon. Best Regards,

Henderson, Nevada
Reviewed 25 October 2014

Upon entering the Novotel you should be duly impressed with lobby/lounge...beautiful in that the bar area sits under a towering overhead glass ceiling and it is beautifully decorated with comfortable seating. Registration went quickly and the staff was very helpful with printed out directions to Car Rental Return. The room was your typical hotel sized queen-size with sofa bed. There...

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Helpful?
Thank Chris K
Julian M, Manager at Novotel London Heathrow, responded to this review

Dear Chris K, Many thanks for your feedback following your stay with us. We are glad that you have enjoyed most aspects of your stay including the room, the public area, the service, and the bed. I can also confirm that we have taken note of your other comments and these are already very helpful to us. We are looking...

Braintree, United Kingdom
Reviewed 24 October 2014

When we arrived the welcome was not expected since we are a Accor Club member. The room is very dated with a separate toilet but no hand basin in the toilet room. Bed was terrible, sagged and was stained on the mattress. Complained to the room manager who suggested they knew about it as they had a programme of replacement...

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Helpful?
1Thank DonandRich
Julian M, Manager at Novotel London Heathrow, responded to this review

Dear DonandRich, Thank you for your review of your stay. I was disappointed to hear that the mattress was not at your satisfaction therefore please allow me to apologise once again for this inconvenience. Our mattresses are memory foam and designed to mould to the form of your body for better comfort. Please feel free to contact me directly should...

Calgary, Alberta
Reviewed 23 October 2014

The check in here was the best I have ever encountered.They even printed my boarding cards for me. Our evening meal was very good,as was the buffet breakfast. Would recommend this for an airport stay.

Review collected in partnership with Novotel Hotels
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Helpful?
Thank Valerie P
Julian M, Manager at Novotel London Heathrow, responded to this review

Dear Valerie P, Thank you for commenting on our hotel and for recommending us to other. What a pleasure to read that you have experienced the best check-in in our hotel. It is also great to hear that you have enjoyed your evening meal and your breakfast. We hope to see you again soon. Warm Regards,

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
GreenLeadersBronze level
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Just a short drive from one of London's main international airports, Novotel London Heathrow Airport is the perfect place for a stopover. Whether travelling in or out of the capital, you are guaranteed a restful night's sleep. Enjoy the luxury of our indoor heated swimming pool and ensure your travels are stress-free at Novotel. ... more   less 

Additional Information about Novotel London Heathrow

Address: Cherry Lane, West Drayton UB7 9HJ, England
Region: United Kingdom > England > Greater London > West Drayton
Price Range: $90 - $201 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Novotel London Heathrow 4*
Number of rooms: 178
Reservation Options:
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Also Known As:
Novotel London Heathrow Hotel West Drayton
Novotel Hotel London Heathrow
Novotel West Drayton
West Drayton Novotel
Hotel Style:
#1 Green Hotel in West Drayton
#3 Family Hotel in West Drayton
#3 Luxury Hotel in West Drayton
#5 Business Hotel in West Drayton
#6 Romantic Hotel in West Drayton
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Questions & Answers

Here's what travellers have asked, with answers from Novotel London Heathrow staff and other travellers.
35 questions
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Questions? Get answers from Novotel London Heathrow staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Opt for a Executive Room instead of the Regular or Superior.”
 of 5 bubbles NashP470, 20 Mar 2017 | Read review
“Become an accor club member to get reduced prices and other benefits”
 of 5 bubbles B9009QKgaryc, 1 Mar 2017 | Read review
“interior one”
 of 5 bubbles AUKASISA, 22 Feb 2017 | Read review
“All rooms are very quiet.”
 of 5 bubbles marcelot845, 10 Feb 2017 | Read review
“Ground floor room was allocated to us, this was very quiet.”
 of 5 bubbles Candy2214, 1 Feb 2017 | Read review
5 of 5