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30/07/2017 31/07/2017
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    Novotel London Heathrow

    Cherry Lane, West Drayton UB7 9HJ, England
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    30/07/2017 31/07/2017
    US$77
    US$72
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    US$75
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    Traveller (335)
    Room & Suite (118)
    Dining (33)
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    Overview
    • Excellent29%
    • Very good42%
    • Average19%
    • Poor6%
    • Terrible4%
    Travellers talk about
    “swimming pool” (96 reviews)
    “the sofa bed” (34 reviews)
    Free Wifi
    Breakfast Buffet
    Air Conditioning
    Pool
    Non-Smoking Hotel
    Restaurant
    Airport Transportation
    Room Service
    Suites
    Bar/Lounge
    Fitness centre
    Concierge
    Pets Allowed
    Wheelchair Access
    Business Centre
    Dry Cleaning
    Shuttle Bus Service
    4.0 Star Hotel
    All hotel details
    Offers from Novotel London Heathrow
    Special Offer: CHEAPEST RATES ONLINE!
    Hotel deals
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    Rooms
    30 Jul31 Jul
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    1 room, 2 adults, 0 children
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    Write a Review
    Reviews (2,390)
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    There are newer reviews for Novotel London Heathrow
    See the most recent reviews

    851 - 855 of 2,161 reviews

    Reviewed 26 February 2015

    I have stayed in several Novotels, so obviously I like them, but this was better than some others I have stayed in. The room was a good size, clean and functional. We were on a stay and park while away deal. The car park is...More

    Thank rover54
    Response from Julian M, Manager at Novotel London HeathrowResponded 26 February 2015

    Dear rover54, We are grateful for this nice review and we are so glad that you have enjoyed staying with us. Thank you also for commenting on the excellent service that you have received in our hotel. We look forward to your next visit. Best...More

    Reviewed 23 February 2015 via mobile

    I regularly stay overnight at Heathrow when taking an early flight on business. I have stayed at most 4* hotels close to Heathrow and the Novotel just doesn't qualify as a 4* hotel. The rooms and decor are dated and the website provides a false...More

    Thank vontrap1
    Response from Julian M, Manager at Novotel London HeathrowResponded 26 February 2015

    Dear vontrap1, Thank you so much for commenting following your stay in our property. We were disappointed to hear that you found your stay only to be average and that you did not like your room. Our accessible rooms are not restricted to disabled guests...More

    Reviewed 18 February 2015

    Have just checked out of this hotel on Sunday and were very very disappointed with the customer service given to us. We had just been upgraded to a silver card as this is the only Novotel we have used over the last couple of years...More

    Thank ajaxcat
    Response from Julian M, Manager at Novotel London HeathrowResponded 23 February 2015

    Dear ajaxcat, Many thanks for this review of your stay. I would like to confirm that the Le Club card offers many benefits such as the possibility of collecting points but also, and depending on the level of your card, you can get a complimentary...More

    Reviewed 16 February 2015

    I stayed at this hotel last Wednesday. Firstly , they couldn't find my booking. I ate in the resturant and found the service terrible. Two people on the next table ordered chicken sizzlers and mixed grill. One got chicken tikka masalla and the other person...More

    Thank 15henry078
    Response from Julian M, Manager at Novotel London HeathrowResponded 23 February 2015

    Dear 15henry078, I thank you for commenting I was disappointed to hear that your experience did not meet your expectations, please allow me to express my sincerest apologies. I would be grateful if you could contact me directly on h1551-dm@accor.com in order to discuss your...More

    Reviewed 16 February 2015

    This hotel capably caters to both business and leisure guests and is well equipped with bar/restaurant, fitness room and swimming pool, together with a selection of rooms (standard/executive/suite). Having arrived around midday I was informed by the receptionist that the hotel had been full to...More

    Thank MRonaldSmith
    Response from Julian M, Manager at Novotel London HeathrowResponded 23 February 2015

    Dear MRonaldSmith, Thank you so much for this wonderful review and the superb 5* rating you have given us. We were delighted to read your comments and to know that we have delivered an excellent service all around for your stay but also that you...More

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    About
    Awards & Recognition
    GreenLeadersBronze level
    Amenities
    • Top amenities
    • Pool
    • Restaurant
    • Room Service
    • Fitness Centre with Gym / Workout Room
    • Bar/Lounge
    • Free High Speed Internet ( WiFi )
    • Hotel Amenities
    • Room Service
    • Business Centre with Internet Access
    • Children Activities (Kid / Family Friendly)
    • Shuttle Bus Service
    • Airport Transportation
    • Dry Cleaning
    • Meeting Rooms
    • Laundry Service
    • Concierge
    • Banquet Room
    • Multilingual Staff
    • Conference Facilities
    • Room amenities
    • Air Conditioning
    • Things to do
    • Pool
    • Restaurant
    • Fitness Centre with Gym / Workout Room
    • Bar/Lounge
    Details
    • Price range
    • US$70 - US$151 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #1 Green Hotel in West Drayton
    • #3 Family Hotel in West Drayton
    • #4 Luxury Hotel in West Drayton
    • #5 Business Hotel in West Drayton
    • #6 Romantic Hotel in West Drayton
    • Room types
    • Suites ,
    • Accessible rooms ,
    • Non-Smoking Rooms ,
    • Family Rooms
    • Number of rooms
    • 178
    • Reservation Options
    • TripAdvisor is proud to partner with Expedia, Orbitz, Ctrip TA, ACCOR, Booking.com, Travelocity, Agoda, Hotels.com, Priceline, TripOnline SA, Hotwire, Cancelon, Cheap Tickets and HotelQuickly so you can book your Novotel London Heathrow reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • United Kingdom >
    • England >
    • Greater London >
    • West Drayton
    • Also Known As
    • Novotel London Heathrow Hotel West Drayton ,
    • Novotel Hotel London Heathrow ,
    • Novotel West Drayton ,
    • West Drayton Novotel
    Add Photo Photos
    Traveller (335)
    Room & Suite (118)
    Dining (33)
    Pool & Beach (8)
    Hotel & Grounds (215)
    Bathroom (40)
    Family and Play Areas (8)
    Business Centre & Event Rooms (4)
    Nearby
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    Nearby Restaurants
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    Nearby Attractions
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    Ask a question
    Questions & Answers
    Stephen B
    10 June 2017|
    Answer Show all 4 answers
    Response from Roberto A | Property representative |
    Dear Stephen B, All of our rooms have tea making facilities - kettle, tea bags, milk, and fridges as well. Our executive rooms and suites have complimentary Nespresso machines to use too. Please do not hesitate if you... More
    1
    Vote
    Pete and Kathy T
    27 March 2017|
    Answer
    Response from Robin C | Reviewed this property |
    This request has been sent to Tripadvisor to me rather than the hotel. Dependent on whether you booked with a cancellation clause, I am sure they will let you do so. You need to contact them!
    0
    Votes
    sianlewis2015
    20 March 2017|
    Answer Show all 7 answers
    Response from Suzanne C | Reviewed this property |
    We did not park at the hotel so you need to call them about parking costs. There is a Hoppa Bus that takes you to Heathrow and the front desk has a schedule. However, it is faster if you take one of the cars the hotel... More
    0
    Votes
    Room Tips
    "Stay away."
    Read review
    "do not stay at this hotel."
    Read review
    "Double check 4*hotels"
    Read review
    "Our room was quiet but with no view. The whole place seemed to have good sound insulation"
    Read review
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