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Novotel London Heathrow

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Novotel London Heathrow
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2,220 Reviews from our TripAdvisor Community

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Showing 2,002: English reviews
Miami, Florida
Reviewed 12 June 2014

Review collected in partnership with Novotel Hotels
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Helpful?
Thank Ricardo R
Julian M, Manager at Novotel London Heathrow, responded to this review

Bristol, United Kingdom
Reviewed 11 June 2014

Review collected in partnership with Accorhotels.com
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Helpful?
Thank Philip P
Julian M, Manager at Novotel London Heathrow, responded to this review

Morgantown, West Virginia
Reviewed 9 June 2014

Hotel is conveniently located for quick access to London Heathrow. Very comfortable and quiet room despite the temporary construction going on during the day. The best part was the helpful staff. When we arrived at noon, the rooms were not available/cleaned yet but a member of our group had the flu and needed to rest. They quickly had one made...

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Thank maxine r
Julian M, Manager at Novotel London Heathrow, responded to this review

Dear maxine r, Thank you so much for this nice review. We are delighted to hear that the staff made all the difference by providing you with a very enjoyable experience. I would like to inform you that our bar is opened again with a brand new design. We hope that you will be able to enjoy this new feature...

Devonport, United Kingdom
Reviewed 9 June 2014

we stayed here as couple travelling to US for holidays. the check-in was easy and quick. staff was very professional. Room was very nice and clean comfortable bed. A Excellent selection of breakfast. had drinks in the temporary bar (as there some refurbishment going in their real bar) service was excellent and then dinner in the restaurant again excellent service...

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Helpful?
Thank hoped868
Julian M, Manager at Novotel London Heathrow, responded to this review

Dear hoped868, Thank you so much for this fantastic review of your stay. Indeed we do our utmost to satisfy our guests and to anticipate their needs. I thank you for pointing out Mandeep from the restaurant and I will ensure that your comments are passed on to him. I would also like to inform you that we have now...

Bradford, United Kingdom
Reviewed 5 June 2014

Review collected in partnership with Accorhotels.com
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Thank 579sam
Julian M, Manager at Novotel London Heathrow, responded to this review

Milton Keynes, United Kingdom
Reviewed 4 June 2014

I arrived on Sunday evening - really just for a place to sleep before a flight at silly o'clock the next morning. I managed to get a fly stay deal making it a no-brainer in terms of cost and convenience. The hotel still manages to look fresh and modern though they are doing some refurbishments at the moment. My room...

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Helpful?
Thank TrevMK
Julian M, Manager at Novotel London Heathrow, responded to this review

Dear TrevMK, Thank you so much for your comments. We are pleased that you found our Park and Fly package to be convenient for you. It is also a pleasure to hear that you had a comfortable sleep and the shower pressure was great which is very important when you are staying away from home. Thank you for noticing the...

Liverpool
Reviewed 4 June 2014

At first we were welcomed by Ingrid who was great. Very warm and made a fuss of the kids. Very, very welcoming. A highlight. Nothing else to moan about really but rest okay. The room was small - accept that two beds as family of four - but very little space otherwise. Harsh to say a fault. Had two day...

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Helpful?
Thank Ginner77
Julian M, Manager at Novotel London Heathrow, responded to this review

Dear ScouseGinner, Thank you so much for your comments. It is a pleasure to hear that the staff provided you with a very positive experience and that you have enjoyed our lovely breakfast. I would like to confirm however that we have a brand new gym which is located in a separate room. I am sorry if the leisure facilities...

Durham, United Kingdom
Reviewed 4 June 2014

Booked two nights as part of the Legoland holidays package. Wasn't expecting much to be honest but it was better than expected! Staff were lovely, room clean and well appointed. Breakfast lovely and fresh with lots of choice. Only down sides were the swimming pool - I was expecting larger and it was VERY cold - and the restaurant for...

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Helpful?
Thank Rebecca E
Julian M, Manager at Novotel London Heathrow, responded to this review

Dear Rebecca E, Thank you for your positive feedback, we are happy to hear that you have enjoyed your stay and that we have exceeded your expectations! We have taken note of your comments regarding the swimming pool and the food in our restaurant. We hope welcome you again soon. Best Regards,

Bromsgrove
Reviewed 4 June 2014

We stayed for two nights with kids and the hotel was great. Very friendly, a playroom with Playstation (or xBox) for the kids - free. A couple of iMacs to use free in the reception area. Beers were resonably priced and the breakfast was good. I didn't use the swimming pool but my husband and kids did - it looked...

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Helpful?
Thank Grimsby_Girl_11
Julian M, Manager at Novotel London Heathrow, responded to this review

Dear Grimsby_Girl_11, We thank you for your wonderful feedback! We are delighted that you have enjoyed staying with us and that you have made the most of our facilities from the kids corner to the swimming pool. We look forward to welcoming you and your family back in our hotel. Warm Regards,

Merthyr Tydfil, United Kingdom
Reviewed 4 June 2014

We stayed here for one night last month as we had an early morning flight from Heathrow the following day. We chose this hotel because there weren't many others offering accommodation for three adults in one room. It's a lovely clean, modern hotel with plenty of amenities. Rooms are nice and spacious and it's very close to the airport. The...

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Helpful?
Thank hellsbells70
Julian M, Manager at Novotel London Heathrow, responded to this review

Dear hellsbells70, We are delighted to know that you had a great experience at the Novotel London Heathrow and that you found the Park and Fly package to be very convenient for you. I was sorry to hear of the issues you have experienced booking on our website and I will look into the matter in order to prevent future...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
GreenLeadersBronze level
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Just a short drive from one of London's main international airports, Novotel London Heathrow Airport is the perfect place for a stopover. Whether travelling in or out of the capital, you are guaranteed a restful night's sleep. Enjoy the luxury of our indoor heated swimming pool and ensure your travels are stress-free at Novotel. ... more   less 

Additional Information about Novotel London Heathrow

Address: Cherry Lane, West Drayton UB7 9HJ, England
Region: United Kingdom > England > Greater London > West Drayton
Price Range: $92 - $183 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Novotel London Heathrow 4*
Number of rooms: 178
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Booking.com, Travelocity and ACCOR so you can book your Novotel London Heathrow reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Novotel London Heathrow Hotel West Drayton
Novotel Hotel London Heathrow
Novotel West Drayton
West Drayton Novotel
Hotel Style:
#1 Green Hotel in West Drayton
#3 Family Hotel in West Drayton
#3 Luxury Hotel in West Drayton
#5 Business Hotel in West Drayton
#6 Romantic Hotel in West Drayton
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Questions & Answers

Here's what travellers have asked, with answers from Novotel London Heathrow staff and other travellers.
34 questions
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Questions? Get answers from Novotel London Heathrow staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“All rooms are very quiet.”
 of 5 bubbles marcelot845, 10 Feb 2017 | Read review
“Ground floor room was allocated to us, this was very quiet.”
 of 5 bubbles Candy2214, 1 Feb 2017 | Read review
“Pay for upgrade room, standard is tiny”
 of 5 bubbles 203chloew, 27 Jan 2017 | Read review
“Away from lifts.”
 of 5 bubbles RufusBrisbane, 15 Jan 2017 | Read review
“Perhaps ask for a quiet one (end of corridor).”
 of 5 bubbles BrianH618, 4 Jan 2017 | Read review
5 of 5