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Sheraton Heathrow Hotel

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Sheraton Heathrow Hotel
Sheraton Heathrow Hotel
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2,175 Reviews from our TripAdvisor Community

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Showing 1,990: English reviews
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County Donegal, Ireland
Reviewed yesterday NEW

The renovations on the Club floor have led to much improved rooms although the absence of a minibar is an omission. It took a while for the internet to be sorted out but it is now simple to use. My one criticism is that the bedroom temperature is always set far too low and then zircon control is difficult (Impossible?)...

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Helpful?
Thank SPGglobal
Crawley, United Kingdom
HOTEL’S FAVOURITE REVIEW
Reviewed 15 October 2016 via mobile

Stayed here for a night after dropping the partner off at Heathrow. Refurbishment works in progress, but you would never know!! Nicely refurbished rooms, fairly big and uncluttered! Spacious shower cubicle with a striking red glass wall! Very modern and clean. Fabulously comfortable bed, not quite like being at home, but a good second best!! Nice touch to have a...

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1Thank QueM-G
About Hotel's Favourite Review
Sheraton_Heathrow, Manager at Sheraton Heathrow Hotel, responded to this review

Thank you for your comments. We are extremely pleased that you like our new rooms and it makes such a difference to hear that all our efforts are worthwhile. Your feedback is greatly appreciated and we look forward to welcoming you back soon. James

London
Reviewed 6 days ago NEW

I have stayed at this hotel several times over the years. It has normally been one of the better-priced options at the airport and now that the rooms have been refurbished to modern standards, it is really quite impressive. On a recent stay, I had a small issue with the way the check-in was handled and mentioned this in the...

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Thank LondonIsis
United Kingdom
Reviewed 1 week ago via mobile

Stayed here before flying on holiday. I'm an SPG member and stay at Sheraton hotels often. Hotel has undergone and continues to be refurbished. I stayed in a club room to get access to the club lounge and have an 'upgraded room' Room itself is OK - average - but doesn't have the facilities the hotel lists as standard -...

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Helpful?
Thank Magpietraveller365
Sheraton_Heathrow, Guest Relations Manager at Sheraton Heathrow Hotel, responded to this review

Sheraton_Heathrow, EAM at Sheraton Heathrow Hotel, responded to this review Please accept our sincere apologies for any problems during your stay. furthermore, please contact me directly in order to resolve the situation once and for all. Once again apologies and looking forward to hearing from you

Clydebank, United Kingdom
Reviewed 1 week ago via mobile

Quite disappointed with my room. Yes it modern and looks like it's been recently upgraded, but avoid 301-312 and possibly the same in the second floor. Outlook is horrible. Don't understand why they put people into these rooms when others have views of fields etc Also disappointed that as a Gold Member they put me into this room. I will...

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Helpful?
1Thank Themissingcase
Sheraton_Heathrow, Front Office Manager at Sheraton Heathrow Hotel, responded to this review

Many thanks for your comments following your stay here. Sadly our location does not offer great views, but some are better than others. We have noted your preference and we will attempt to offer a room with views over fields next time.. . Thank you also for the comments on the bar. This I will deal with without delay, Enzo...

Canton of Geneva, Switzerland
Reviewed 1 week ago

Have stayed at the hotel over the past few years, and the facilities were pretty dated. But they have done a serious upgrade and the rooms / facilities are a 100 times better now. The staff are always friendly and helpful, and the check-in has always been one of the fastest ones I've experienced. So overall a decent airport /...

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Helpful?
Thank imadzafar
Sheraton_Heathrow, Front Office Manager at Sheraton Heathrow Hotel, responded to this review

Many thanks for your very kind comments, and we look forward to welcoming you on your retun. Paola

Genoa, Italy
Reviewed 2 weeks ago via mobile

I slept at this hotel for one night waiting for my flight. I fully understand that this hotels are made to host people waiting for flights but they are not comfortable. The price of Wifi is unbelievable high for 2017!!! Right now most of the hotels give internet access for free and you aspect something like this from the price...

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Helpful?
Thank Daniel N
Sheraton_Heathrow, Manager at Sheraton Heathrow Hotel, responded to this review

Thank you very much for your complimentary comments regarding our new rooms. If you require a Wi-Fi inclusive rate on your next visit please contact us directly when we would be more than happy to arrange this. James

Reviewed 2 weeks ago via mobile

This Sheraton tops it all. The rooms are great and the staff are very helpful. Breakfest was hot and had lots of varieties to choose from. The shuttle that goes from the airport to the hotel help maked the london experience.

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Thank Joshua M
Manchester, UK
Reviewed 2 weeks ago via mobile

We stayed at the Sheraton courtesy of British Airways having missed our connecting flight at Heathrow. Having previous experience of airport hotels, particularly ones used by airlines for delayed passengers, we were not looking forward to it. However we were very pleasantly surprised. Check in was quick enough considering the long queue, the staff were very attentive and the room...

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Thank nathsal
Bristol, United Kingdom
Reviewed 2 weeks ago via mobile

Stayed night of 29th before flying out to NY for a short break. Rooms have recently been refurbished so everything was prestine with everything you needed for a relaxing night. Reception was friendly, efficient & helpful. Rooms clean and comfortable. Parking was plentiful right outside the hotel entrance. Half hourly hotel hoppa bus service to the terminals. Had a meal...

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Thank StuartWood52

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Amenities

Highlights
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Sheraton Heathrow Hotel is located less than a mile from Heathrow Terminal 5 and is only minutes away from any of the terminals. The Sheraton Sweet Sleeper Bed, The Link at Sheraton, Sheraton Club and Sheraton Fitness powered by Core Performance make it a comfortable choice where guests find a home away from home. A welcoming team of talent always strives to make guests feel special and to create a warm sense of community to be enjoyed by all. ... more   less 

Additional Information about Sheraton Heathrow Hotel

Address: Colnbrook By Pass, West Drayton UB7 0HJ, England
Region: United Kingdom > England > Greater London > West Drayton
Price Range: $117 - $232 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sheraton Heathrow Hotel 4*
Number of rooms: 426
Reservation Options:
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Also Known As:
Sheraton West Drayton
West Drayton Sheraton
Hotel Style:
#7 Luxury Hotel in West Drayton
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Heathrow Hotel staff and other travellers.
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Questions? Get answers from Sheraton Heathrow Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Try to avoid being at the back of the hotel overlooking the Heathrow detention center.... Not very nice!”
ecd3007, 31 Mar 2017 | Read review
“Rooms at the rear f the hotel are quieter, away from the road and airport noise, the trade off, not much of a view.”
garygeorge3, 19 Mar 2017 | Read review
“ask for ground floor”
Marnin72, 19 Jan 2017 | Read review
“Request a renovated room, but the mini-bar refrigerators are still missing as of Dec 2016.”
DHaskell59, 1 Jan 2017 | Read review
“Book a club room if you can.”
francishurley, 6 Nov 2016 | Read review
5 of 5