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Thistle London Heathrow Hotel

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Thistle London Heathrow Hotel
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2,395 Reviews from our TripAdvisor Community

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Showing 2,329: English reviews
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Bristol
Reviewed 2 days ago NEWvia mobile

Found parking a little bit of a problem when we arrived early evening on a Friday night but once parked we checked in with a very friendly receptionist and a trainee who looked very nervous but all very efficient, just not sure what happens to my parking validation as reception weren't very clear - I guess I will find out...

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Helpful?
1Thank RobWarmley
lindafarley, General Manager at Thistle London Heathrow Hotel, responded to this review

Thank you for your review. We are glad you enjoyed your stay and found the location and parking facilities of the hotel convenient and enjoyed the Pod system for easy transport to the airport. I am sorry that it was hard to find a parking spot and the team did not explain about your ticket. On return to the hotel...

Los Angeles, California
Reviewed 2 days ago NEW

Check in was easy and the staff were pleasant. No lift so I had to drag heavy bags up a flight of stairs. Rooms were on the small side but comfortable. No fridge. The bar is reasonably priced for London and the outside deck gives great views of the airport. The deck however is filthy with cigarette ends everywhere. Breakfast...

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Helpful?
Thank Olly13538
lindafarley, General Manager at Thistle London Heathrow Hotel, responded to this review

Thank you for your review. We are glad you enjoyed your stay and found the location of the hotel and parking facilities convenient for easy transport to the airport. I am sorry that no one assisted with your bags, the hotel does not have a lift however the team should assist. I am glad you enjoyed the bar and I...

Bedford, United Kingdom
Reviewed 3 days ago NEWvia mobile

I've just stayed here as I needed a overnight before an early flight. It was easy to park, great value for money, check in was quick and professional but best of all the Heathrow Pod to terminal 5 is brilliant. So quick and easy.

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Helpful?
Thank VicsM71
lindafarley, General Manager at Thistle London Heathrow Hotel, responded to this review

Thank you for your review. We are glad you enjoyed your stay and found the location and parking facilities of the hotel convenient and enjoyed the Pod system for easy transport to the airport. We do hope to welcome you back to the hotel again in the future. Next time please visit our website for our parking packages and sign...

Kingswinford, United Kingdom
Reviewed 4 days ago NEWvia mobile

On first impresson this hotel looked good with pleasant reception staff but thatt was the only positive. Stopped here for one night and that was enough! First of all the small room was furthest room away from reception with a mixture of tatty furiture; odd drawers with tea coffee lable on! Not enough plug sockets and the ones that were...

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Helpful?
Thank nickydavies1
lindafarley, General Manager at Thistle London Heathrow Hotel, responded to this review

Thank you for you recent comments. I was very sorry to read you were not impressed with your stay and for the problems you encountered. I will certainly look into the issues you describe, we are working hard at improving the standard of our rooms and facilities. I hope you will consider trying the hotel again when I am sure...

Reviewed 4 days ago NEWvia mobile

Stayed here the night before our flight, the receptionist was extremely helpful, paid £20 for our pod tickets, which are definitely the best the choice to get to the airport, simple and easy. The room was standard, the bar was standard. It's an airport hotel, and the price for the hotel and 4 days parking was a lot less expensive...

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Helpful?
Thank CyndiLouise
lindafarley, General Manager at Thistle London Heathrow Hotel, responded to this review

Thank you for your review. We are glad you enjoyed your stay and found the location of the hotel convenient for easy transport to the airport via the Pod. We are delighted that the team were helpful and friendly. We do hope to welcome you back to the hotel again in the future. For your next booking, please visit our...

fareham
Reviewed 4 days ago NEW

We booked a park, stay and fly deal before our early flight the next morning. Parking (although secure) is a bit of a problem if you arrive late at night as there are limited spaces, but the hotel is fairly relaxed about where you park, if you can't find a space, we parked on the back road behind the hotel....

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Helpful?
Thank macmill
lindafarley, General Manager at Thistle London Heathrow Hotel, responded to this review

Thank you for your review. We are glad you enjoyed your stay, watching the planes from the Runway View Restaurant and Bar and we are glad you found the location of the hotel convenient for easy transport to the airport via the Pod. We are delighted that the team were helpful, friendly and delivered great service. We are sorry that...

Reviewed 6 days ago NEWvia mobile

Recently stated at this venue the night before flying out of Heathrow T5. Staff are friendly and polite, and the rooms are clean. The added bonus is the parking onsite which can be used for the duration of your overseas journey as well as the POD driverless transport system that you can take from the hotel to the arrivals /...

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Helpful?
Thank kronicpaul
lindafarley, General Manager at Thistle London Heathrow Hotel, responded to this review

Thank you for your review. We are glad you enjoyed your stay and found the location and parking facilities of the hotel convenient for easy transport to the airport via the Pod. We are delighted that the team were helpful, friendly and delivered great service. We do hope to welcome you back to the hotel again in the future. The...

Coventry, United Kingdom
Reviewed 6 days ago NEW

We stayed here a few weeks ago for one night as we had an early flight to San Fransisco the next morning #showoff The main draw of the Thistle for us was the chance of riding "the pod" straight in to Terminal 5. The trip on the pod takes about 5-10 minutes and is a quirky little adventure, It feels...

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Helpful?
1Thank JamesytheHut
Michael H, General Manager at Thistle London Heathrow Hotel, responded to this review

Thank you for the review, I am glad the hotel worked well as a stopover for you and you found the POD a convenient addition to our facilities. A recent guest timed their journey at 12 minutes from the hotel reception to departures. Next time you are considering staying the area, please look at the thistle website direct and take...

London, United Kingdom
Reviewed 1 week ago via mobile

The first tip I can give is to make sure you use a Satnav to find this place. It is tucked away behind Bath Road and not easily visible from the main road. Why anyone would design an airport hotel without an elevator is truly beyond me! Whilst the staff were extremely helpful it is just ludicrous that people have...

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Helpful?
1Thank Johnphodge
lindafarley, General Manager at Thistle London Heathrow Hotel, responded to this review

Thank you for completing our survey. We are glad you found the location of the hotel convenient for easy transport to the airport via the Pod. I am sorry that your room was not cleaned to our usual standard, our Housekeeping Manager will address this with the team. We are working hard to improve the standard of our rooms and...

Milton Keynes, United Kingdom
Reviewed 1 week ago

We booked an overnight stay and a week's parking whilst we went on holiday to Europe. The Reception staff were excellent, nothing was too much trouble and they were very efficient and helpful. The room we had was more than adequate for a one night stay and the beds were very comfortable. The choice for breakfast (included in the price)...

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Helpful?
Thank lindenstead2011
lindafarley, General Manager at Thistle London Heathrow Hotel, responded to this review

Thank you for completing our survey. We are glad you enjoyed your stay, dining in the Runway View Restaurant and we are glad you found the location and parking facilities of the hotel convenient for easy transport to the airport. We are delighted that the team were helpful, friendly and delivered great service. We do hope to welcome you back...

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Amenities

Highlights
  • Restaurant
  • Bar/Lounge
  • Room Service
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Conference Facilities
  • Room Service
  • Banquet Room
Official Description (provided by the hotel)
Located close to all terminals, with direct access to Terminal 5 via the eco friendly Ultra POD network in 7 minutes. As well as boasting spectacular views of the northern runway and architectural splendor of terminal 5 from the hotel restaurant, terrace and bar. The Thistle London Heathrow is the ideal place to unwind whether you are flying off early or arriving late at night. Also because we're close to central London Thistle London Heathrow is a perfect venue for business meetings and other events. ... more   less 

Additional Information about Thistle London Heathrow Hotel

Address: Bath Road, West Drayton UB7 0EQ, England
Region: United Kingdom > England > Greater London > West Drayton
Price Range: $93 - $172 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Thistle London Heathrow Hotel 3.5*
Number of rooms: 310
Reservation Options:
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Also Known As:
Thistle London Heathrow West Drayton
Thistle Heathrow
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Questions & Answers

Here's what travellers have asked, with answers from Thistle London Heathrow Hotel staff and other travellers.
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Questions? Get answers from Thistle London Heathrow Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“You can upgrade to a larger bed but the double is adequate for an overnight stay”
macmill, 19 Apr 2017 | Read review
“You can request a "quiet" room. Eat in the Restaurant - the food is superb.”
BarryM844, 12 Apr 2017 | Read review
“Runway view if you have time/want to watch planes. No lift to 1St floor rooms but very willing porterage.”
JHW66, 10 Apr 2017 | Read review
“Stinky, Small and Suffocated Rooms”
mannj2017, 22 Mar 2017 | Read review
“Only two floors anyway. Check the way to the pods the night before.”
saracenoWessex, 19 Mar 2017 | Read review
5 of 5