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Thistle London Heathrow Hotel

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Thistle London Heathrow Hotel
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2,309 Reviews from our TripAdvisor Community

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Showing 2,246: English reviews
Reviewed 4 November 2015 via mobile

I travel around the world and all I wish to see is a smiling friendly face when I check in. My husband and I stayed in Thistle Heathrow at the weekend and it was a lovely trip. Great hospitality, food, amazing staff. The stand out person was Lucille on reception whose warmth and natural ability to make us feel welcome...

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Helpful?
2Thank Joanie O
lindafarley, General Manager at Thistle London Heathrow Hotel, responded to this review

Many thanks for the great review.

Deal, United Kingdom
Reviewed 4 November 2015

First stayed here 4 years ago, but it is now looking and feeling a little tired. Had an overnight stay with 4 days perking for £90 so fair VFM. Had a meal in the restaurant which was fine and not very expensive. Will probably look elsewhere next time.

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Helpful?
Thank costahotshot
lindafarley, General Manager at Thistle London Heathrow Hotel, responded to this review

Thanks for your review. I am pleased you found the hotel represented value for money, being able to demonstrate integrity in our pricing model is important to us and thank you for your feedback about the restaurant. Next time you are considering staying the area, please look at the thistle website direct and take advantage of our best rate guarantee...

Canterbury, United Kingdom
Reviewed 4 November 2015 via mobile

We have stayed here a couple of times and always been happy but we are here this evening and just had a meal in the restaurant which was below average. When I complained that my chicken was cold she couldn't have been less interested and just said "ok I'll let them know". We are in a room on the ground...

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Helpful?
1Thank Lesley S
Jorgen R, General Manager at Thistle London Heathrow Hotel, responded to this review

Thank you for you recent comments. I was very sorry to read you were not impressed with your stay and for the problems you encountered. I will certainly look into the issues you describe. I hope you will consider trying the hotel again when I am sure you will have a more successful stay.

Doncaster, United Kingdom
Reviewed 3 November 2015

Basically does what it says on the tin. Clean standard bedrooms,reasonable restaurant and on site parking. Good point very nice extensive breakfast, bad point steak and ale pie with too much ale and not enough steak! However for one night bed and breakfast and 5 days parking £110.00 it represents pretty good value.

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Helpful?
1Thank Bn53
Jorgen R, General Manager at Thistle London Heathrow Hotel, responded to this review

Many thanks for the review. I am glad the hotel worked well as a stopover for you and I am pleased you found the rooms and restaurant a good standard. We have recently upgraded our free wifi so it’s now superfast and accessible with just one click anywhere in the hotel.

Saltash, United Kingdom
Reviewed 2 November 2015

If it were not for our satnav and the Thistle Hotel sign outside, we might have mistaken this drab and uninspiring building for a detention centre. There is nothing welcoming whatsover in the harsh style of architecture that confronts you upon arrival. We had booked this hotel as a place to get our heads down for the night, before a...

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Helpful?
Thank themorningdeejay
Jorgen R, General Manager at Thistle London Heathrow Hotel, responded to this review

Thank you for your comments. I am pleased you found the hotel represented value for money, being able to demonstrate integrity in our pricing model is important to us and thank you for your feedback about the restaurant. Next time you are considering staying the area, please look at the thistle website direct and take advantage of our best rate...

London, United Kingdom
Reviewed 2 November 2015

Stayed one night before a flight from Terminal 5. Plenty of parking. Enjoyed the terrace with amazing views of the runway! Rooms tired...could definitely do with a refurb. Staff friendly and helpful. Meal in the restaurant good. The Pod system of transport to and from the terminal is a great way to travel....and so quick!

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Helpful?
Thank World2c0
Jorgen R, General Manager at Thistle London Heathrow Hotel, responded to this review

Thank you for the review, I am glad the hotel worked well as a stopover for you and you found the POD a convenient addition to our facilities. A recent guest timed their journey at 12 minutes from the hotel reception to departures. Next time you are considering staying the area, please look at the thistle website direct and take...

derby
Reviewed 2 November 2015

My wife and I stayed here for one night, flying out of Heathrow the next day. The hotel is quite tired in appearance and in need of some investment. The room is adequate for one night based on the price we paid, however the bathroom is poor, with a toilet so close to the wall and door, that you have...

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Helpful?
Thank fitzy01
Jorgen R, General Manager at Thistle London Heathrow Hotel, responded to this review

Thank you for you recent comments. I was very sorry to read you were not impressed with your stay and for the problems you encountered. I will certainly look into the issues you describe. I hope you will consider trying the hotel again when I am sure you will have a more successful stay.

Southampton, United Kingdom
Reviewed 1 November 2015 via mobile

A very kindly priced hotel right near to Heathrow Terminal 5. A little tricksy to find by car depending on your route in, but good value and worth looking for. Given other hotels on site near T5 were £200ish I was very happy with a £55 room rate. Parking also good at £10 a day. Pod trip to terminal really...

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Helpful?
Thank J N
Jorgen R, General Manager at Thistle London Heathrow Hotel, responded to this review

Thank you for the review, I am glad the hotel worked well as a stopover for you and you found the POD a convenient addition to our facilities. A recent guest timed their journey at 12 minutes from the hotel reception to departures. Next time you are considering staying the area, please look at the thistle website direct and take...

Surat, India
Reviewed 1 November 2015

Probably one of the best location. It's rooms are amazing and Royal . Just next to it is the London Heathrow airport. So it is also good for travelers. There is a great view of airplanes from its breakfast area. Very impressed and will look forward for another stay!!!!!

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Helpful?
Thank Manan-Cool
Jorgen R, General Manager at Thistle London Heathrow Hotel, responded to this review

Thank you for your great review. I am pleased you found the hotel well appointed throughout and I am glad you found breakfast a good standard. This is an area we have invested in recently so I am pleased that has had the desired effect. Check the thistle website directly to take advantage of our best available rates guarantee and...

UK
Reviewed 1 November 2015 via mobile

God, in my opinion, it's grim. Endless tired corridors of rooms that go on and on for miles. You have to be in the prime of fitness to make it to the farthest corners of this place. It's completely characterless and reminds one of the hotel in the film: The Shining (Here's Johnny) but with more customers and a lack...

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Helpful?
Thank discerningbexhillian
Jorgen R, General Manager at Thistle London Heathrow Hotel, responded to this review

Thank you for you recent comments. I was very sorry to read you were not impressed with your stay and for the problems you encountered. I will certainly look into the issues you describe. I hope you will consider trying the hotel again when I am sure you will have a more successful stay.

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Amenities

Highlights
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Conference Facilities
Official Description (provided by the hotel)
Located close to all terminals, with direct access to Terminal 5 via the eco friendly Ultra POD network in 7 minutes. As well as boasting spectacular views of the northern runway and architectural splendor of terminal 5 from the hotel restaurant, terrace and bar. The Thistle London Heathrow is the ideal place to unwind whether you are flying off early or arriving late at night. Also because we're close to central London Thistle London Heathrow is a perfect venue for business meetings and other events. ... more   less 

Additional Information about Thistle London Heathrow Hotel

Address: Bath Road, West Drayton UB7 0EQ, England
Region: United Kingdom > England > Greater London > West Drayton
Price Range: $93 - $181 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Thistle London Heathrow Hotel 3.5*
Number of rooms: 310
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Also Known As:
Thistle London Heathrow West Drayton
Thistle Heathrow
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Questions & Answers

Here's what travellers have asked, with answers from Thistle London Heathrow Hotel staff and other travellers.
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Questions? Get answers from Thistle London Heathrow Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“I suspect there are no good rooms!”
 of 5 bubbles denisek171, 1 Feb 2017 | Read review
“Make sure you have air conditioning, as it's so hot in the room, even in January”
 of 5 bubbles Keggon, 30 Jan 2017 | Read review
“From what I'd previously read, maybe you should book one of the better rooms.”
 of 5 bubbles 205barryr, 30 Jan 2017 | Read review
“If you like watching planes then take a runway view room”
  • The bathroom was a bit outdated
  • Room was small and pokey
 of 5 bubbles kevinjames, 28 Jan 2017 | Read review
“Ask for one near reception”
 of 5 bubbles Nickwaddick, 27 Jan 2017 | Read review
5 of 5