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Holiday Inn London-Gatwick Airport

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Holiday Inn London-Gatwick Airport
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1,755 Reviews from our TripAdvisor Community

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Showing 1,699: English reviews
Birmingham, United Kingdom
Reviewed yesterday NEWvia mobile

I am visiting this Holiday Inn on an almost monthly basis at the moment in order to attend a course based there. The staff are second to non and nothing is too much trouble for them. We are treated to lovely snacks for our tea breaks and fantastic food for lunch. Everything is done with a smile, which makes a...

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Thank Victoria553
New York City, New York
Reviewed 2 days ago NEW

We had a 6AM flight out of Gatwick so this did the job but the hotel overall was ok - the room was a little dark but the wifi worked. The shower had a some hair in it but again it was for 1 night so didn't make a fuss. The bus to/from the airport was super convenient

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Thank sowpow
Bury St Edmunds, United Kingdom
Reviewed 2 days ago NEW

We had an early morning flight from the North terminal so booked in here overnight because we've stayed in Holiday Inns before. The room was fine but we both thought the bathroom was very ordinary and a bit tired. We ate in the bar and thought the food was OK but expensive. Don't really like having to pay extra for...

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Thank Glynis B
Reading, United Kingdom
Reviewed 3 days ago NEW

We stayed for 1 night and parked the car for 16 nights; the usual parking allowance is 14 days so I had to pay for 2 extra days but didn't mind as it was only £10 a day - far cheaper than some of the other hotels who offered parking. As we had turned up a little later checking in...

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Thank Spencer V
Wakefield, United Kingdom
Reviewed 4 days ago NEW

We stayed here for one night in December 2016 before an early morning trans-atlantic flight from Gatwick North Terminal, using the park-and-stay package. The hotel was easy to find using our car's satnav, and check-in was swift and efficient. We accessed our room immediately, and found it comfortable and warm, with all the facilities we would need for a one...

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Thank Michael W
Salisbury, United Kingdom
Reviewed 1 week ago

Booked stay 1 night and park for 8 days at this hotel (second time we have done this) for our holiday in Cyprus. Hotel manager in particular and reception staff in general were all very helpful and eager to help. We had a nice, quiet well kitted out bedroom and a pleasant breakfast before flying off that day. Considering we...

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Helpful?
Thank DocB_12
operationsmgr2016, Guest Relations Manager at Holiday Inn London-Gatwick Airport, responded to this review

Dear Guest Thank you for your review I was delighted to read that you found the hotel to be nice and in particular found the Manager and staff at reception very helpful and look forward to welcoming you back to the Holiday Inn London - Gatwick Airport Regards Jackie

Reviewed 1 week ago

We arrived at about 1am from Malta to a supposedly pre-booked room. On holiday my wife had unfortunately broken her ankle in Malta and therefore mobility was a problem. The hotel failed to answer emails and telephone calls before our arrival. The receptionist was on his first night at work and did not know if they had a wheelchair available....

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2Thank Peter D
operationsmgr2016, Manager at Holiday Inn London-Gatwick Airport, responded to this review

Dear Peter D, I am very sorry to read that you did not have a good experience in our hotel. Delivering quality customer service is our top priority, which is acknowledged by most guests who stay with us and write positive reviews of our hotel. I am very concerned that this was not the case when you arrived to stay...

Oxfordshire
Reviewed 1 week ago

I will start by saying it is a Holiday Inn, it was basic but convenient for the North Terminal at Gatwick. I didn't eat here so cannot judge the food......the rooms were basic, we had a ground floor family room which was clean and functional. We were disturbed by kids running down the corridor but nothing the hotel can do...

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Thank imps1208
operationsmgr2016, Guest Relations Manager at Holiday Inn London-Gatwick Airport, responded to this review

Dear Guest Thank you for your review I was glad to read you found the hotel value for money and convenient to the airport and look forward to welcoming you back to the Holiday inn London - Gatwick Airport Regards Jackie

Maidstone, England, United Kingdom
Reviewed 1 week ago via mobile

Had I been reviewing accommodation and reception staff only I probably would have graded this higher but unfortunately the restaurant lets it down. We stayed here for one night with 22 days parking prior to a long holiday and the package was very good value. Cars remain on the hotel site the whole time so you don't have to worry...

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Helpful?
Thank Helen D
operationsmgr2016, Guest Relations Manager at Holiday Inn London-Gatwick Airport, responded to this review

Dear Guest Thank you for your review I was happy to read that you enjoyed your overnight stay and found the staff efficient but the restaurant let you down i will pass over your comments regards to the food items and service i hope that this does not deter you from stay with us again and look forward to welcoming...

Solihull, United Kingdom
Reviewed 1 week ago via mobile

Stayed here prior to travelling to Canada. We chose this hotel chain because they're pretty consistent. We chose an executive room with two weeks parking and valet service on return. The room was a little dated and the bed not up to the usual Holiday inn standard. Dinner in the bar was good, my wife's steak and my burger were...

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Helpful?
Thank Moray H
operationsmgr2016, Guest Relations Manager at Holiday Inn London-Gatwick Airport, responded to this review

Dear Guest Thank you for your review I was happy to read that you enjoyed your overnight stay and found the bar food and drink good and look forward to welcoming you back to the Holiday Inn London - Gatwick Airport Regards Jackie

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Room Service
  • Bar/Lounge
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
  • Accessible rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Meeting Rooms
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The Holiday Inn Gatwick Airport combines an excellent range of facilities and services for both the business and leisure travellers, including High Speed Internet Access, Conference and Banqueting facilities (for up to 120 delegates). Why not book Park, Stay and Go next time you fly from Gatwick. Click here.The Holiday Inn Gatwick Airport offers Exclusive Airport Parking / Long term parking packages with accommodation known as Park, Stay and Go packages. The Holiday Inn Gatwick Airport is ideally located at Jct 9a of the M23 and with easy links to the M25, A23 and A217, as well as being only half a mile from Gatwick Airport (with a shuttle bus running 24 hours everyday) and close to Manor Royal Industrial Estate. London is easily accessible from the Holiday Inn Gatwick Airport via the Gatwick Express to London Victoria leaving every 30 minutes. The Holiday Inn Gatwick Airport is an ideal choice if you are looking to stay in an Airport Hotel or looking for a hotel in one of the surrounding areas, for example, in Brighton, Surrey or even a London.Kids Eat & Stay Free**Terms and Conditions apply ... more   less 

Additional Information about Holiday Inn London-Gatwick Airport

Address: Povey Cross Road, Horley RH6 0BA, England
Region: United Kingdom > England > Surrey > Horley
Price Range: $89 - $154 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn London-Gatwick Airport 3*
Number of rooms: 216
Reservation Options:
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Also Known As:
Holiday Inn Gatwick Airport Hotel Horley
Gatwick Airport Holiday Inn
Holiday Inn Horley
Horley Holiday Inn
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn London-Gatwick Airport staff and other travellers.
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Wales
over a year ago
London, United Kingdom
28 days ago
Worcester, United Kingdom

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Questions? Get answers from Holiday Inn London-Gatwick Airport staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The hotel hopper bus that serves hotels drops you off at a bus stop which is a long way from North Terminal!!”
 of 5 bubbles DocB_12, 9 Jan 2017 | Read review
“Go to another hotel in case they have ballsed up your booking.”
 of 5 bubbles S5717OYpeterd, 9 Jan 2017 | Read review
“Book as early in a dance as possible to get good deals”
 of 5 bubbles 743SusanB, 6 Jan 2017 | Read review
“High floor”
 of 5 bubbles 752dnd, 15 Dec 2016 | Read review
“Book directly with Holiday Inn and get the best stay and park deals, half the price of others we saw on a comparison site!!”
 of 5 bubbles 13donv, 13 Dec 2016 | Read review
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