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Holiday Inn London-Gatwick Airport

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Holiday Inn London-Gatwick Airport
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1,724 Reviews from our TripAdvisor Community

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There are newer reviews for Holiday Inn London-Gatwick Airport
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Showing 1,669: English reviews
King's Lynn, United Kingdom
Reviewed 18 August 2015

Stayed the night before an early. Adequate rooms, but food and bar was very busy. Not enough staff or chairs and tables. Car parking was chaotic! Given wrong direction by receptionist to Summer Parking!

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Helpful?
Thank Steven H
Irina S, Operations Manager at Holiday Inn London-Gatwick Airport, responded to this review

Dear Steven H, Thank you very much for sharing your valuable feedback regarding your recent stay with us. I am very sorry to read that your stay didn't meet your expectations. Please accept my sincere apologies for the inconvenience caused. I can assure you that your feedback is very important to us. If you wish to discuss it further, please...

Cap-Ferret, France
Reviewed 17 August 2015

Never stayed at a Holiday Inn but needed a hotel near to the airport for an early morning flight. We were surprised at the very clean and comfortable room which had all the facilities we required for £59. The hotel was very busy yet check-in was friendly and efficient. We did not eat at the hotel so cannot comment. Bus...

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Helpful?
Thank phillywe
Irina S, Operations Manager at Holiday Inn London-Gatwick Airport, responded to this review

Dear phillywe, Thank you very much for choosing to stay at the Holiday Inn London-Gatwick Airport. I am delighted to read your positive comments about your stay. Thank you very much for sharing your valuable feedback with us. Guest satisfaction is our priority and I am pleased to know that you enjoyed your experience in our hotel. We look forward...

Huddersfield, United Kingdom
Reviewed 14 August 2015

My wife and I stayed overnight prior to an early morning flight. We used the stay and park facility. The service we received on arrival was excellent we were checked in promptly and the arrangements for parking the car and being transferred to the terminal we're explained. The room was clean and comfortable. We had pre booked a thee course...

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Helpful?
1Thank Ewartselwyn
Irina S, Operations Manager at Holiday Inn London-Gatwick Airport, responded to this review

Dear Ewartselwyn, Thank you very much for choosing to stay at the Holiday Inn London-Gatwick Airport. I am delighted to read your comments about our Front Office team and positive experience you had on your arrival. I am very sorry to know that you were disappointed with the service in our restaurant. Please accept my sincere apologies for the inconvenience...

High Point, North Carolina
Reviewed 13 August 2015 via mobile

We stopped here exhausted and in need of sleep! The front desk staff was very friendly and helpful and even had long term parking for us so we could go to London for a few days. The rooms are nice and very clean and the bathrooms have great water pressure.

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Helpful?
Thank Blacksheep101
Irina S, Operations Manager at Holiday Inn London-Gatwick Airport, responded to this review

Dear Blacksheep101, Thank you for choosing to stay at the Holiday Inn London-Gatwick Airport. I am delighted to read your positive comments about friendliness of our Front Office team and cleanliness of our bedrooms. Thank you for taking the time to share your valuable feedback with us. We look forward to welcoming you back in the near future. Kindest regards,...

Norfolk, United Kingdom
Reviewed 13 August 2015

We had an early morning flight & wanted a hotel with airport parking included. It did the job but wasn't cheap. We booked 2 family rooms & the single beds were very uncomfortable. Service OK. Bus transfer or taxi cost the same. Reception ordered us taxis to get to the airport but only one arrived which was a panic we...

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Helpful?
Thank Emberizacitrinella
Irina S, Operations Manager at Holiday Inn London-Gatwick Airport, responded to this review

Dear Emberizacitrinella, Thank you for choosing to stay at the Holiday Inn London-Gatwick Airport. I am very sorry to read your comments about a problem with a taxi and that the single beds were very uncomfortable in your room. I appreciate you bring this matter to our attention. I am sincerely sorry that your experience did not meet the high...

United Kingdom
Reviewed 12 August 2015

stayed beginning of august as a park and stay for flight out of Gatwick. Close to airport but not too close, good transfers, cost £3.00 each way bus every 15 minutes, breakfast very good, executive room good but you had to request that the fridge be switched on, mars bar nice touch. Modern bar, quite pricey but this is airport...

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Helpful?
1Thank Pieman2000
Irina S, Operations Manager at Holiday Inn London-Gatwick Airport, responded to this review

Dear shinkickers, Thank you very much for choosing to stay at the Holiday Inn London-Gatwick Airport. I am delighted to read your comments about the cleanliness of our bedrooms and our location. I will pass your positive feedback regarding breakfast to our Food & Beverage team and our Head Chef. We make every effort to ensure that your expectations are...

wales
Reviewed 11 August 2015

My experience to date of airport hotels is not great so what a truly pleasant surprise to say this is a great way to start your holiday. We had a park and fly deal with evening meal and breakfast at a great price and wait for it the food was great, room was great, staff was great, transfers were great,...

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Helpful?
Thank nevik017
Irina S, Operations Manager at Holiday Inn London-Gatwick Airport, responded to this review

Dear nevik017, Thank you very much for choosing to stay at the Holiday Inn London-Gatwick Airport. I appreciate your positive comments about your experience with us. I am very grateful for your comments, as honest feedback is crucial if we are to achieve the high standards that we strive for. We certainly look forward to welcoming you back in the...

Southampton, United Kingdom
Reviewed 10 August 2015 via mobile

Such a great place to stay close to the airport very clean and tidy rooms are great the staff are amazing the evening menu and the breakfast were amazing so easy to find shuttle bus in your door step or they will phone you a taxi £5 to south terminal we will be staying again the car was secure too

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Helpful?
Thank Alan B
Catherine J, Guest Relations Manager at Holiday Inn London-Gatwick Airport, responded to this review

Dear Alan B Thank you for taking the time to write your review following your recent stay with us and for your positive comments regarding our room and our staff. We are delighted you enjoyed your evening meal and breakfast. We look forward to welcoming you back again in the near future. Kind regards Catherine James

Wales
Reviewed 10 August 2015

We chose this hotel with its park and fly option. Our flight was at 6am following day. Checking in was straight forward but there was some form filling regarding leaving the car. The room was OK. It was clean and big enough for a family of three. We had an evening meal in the bar which was adequate. There was...

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Helpful?
1Thank RugbyBoyWales
Catherine J, Guest Relations Manager at Holiday Inn London-Gatwick Airport, responded to this review

Dear RugbyBoyWales Thank you for taking the time to write your very positive review of the Holiday Inn London-Gatwick Airport. We were very pleased you enjoyed your stay. We look forward to welcoming you back again in the near future. Kind regards Catherine James

Westbury, United Kingdom
Reviewed 9 August 2015 via mobile

We had a pleasent stay at the Holiday Inn, the service was good and the holiday car parking easy with a Shuttle bus to Gatwick South and North. However, the food and drink seemed a bit limited and very expensive. We were lucky to be told about a super Pub/Restaurant which was 5 mins walk away and in an lovely...

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Helpful?
2Thank TheExile
Catherine J, Guest Relations Manager at Holiday Inn London-Gatwick Airport, responded to this review

Dear TheExile It was lovely to read your comments about your recent stay with us. We are very pleased you enjoyed your stay and found the parking & shuttle bus service convenient. We do hope that you will choose to stay with us again in the future and we can look forward to welcoming you back again. Kind regards Catherine...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Room Service
  • Bar/Lounge
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
  • Accessible rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Meeting Rooms
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The Holiday Inn Gatwick Airport combines an excellent range of facilities and services for both the business and leisure travellers, including High Speed Internet Access, Conference and Banqueting facilities (for up to 120 delegates). Why not book Park, Stay and Go next time you fly from Gatwick. Click here.The Holiday Inn Gatwick Airport offers Exclusive Airport Parking / Long term parking packages with accommodation known as Park, Stay and Go packages. The Holiday Inn Gatwick Airport is ideally located at Jct 9a of the M23 and with easy links to the M25, A23 and A217, as well as being only half a mile from Gatwick Airport (with a shuttle bus running 24 hours everyday) and close to Manor Royal Industrial Estate. London is easily accessible from the Holiday Inn Gatwick Airport via the Gatwick Express to London Victoria leaving every 30 minutes. The Holiday Inn Gatwick Airport is an ideal choice if you are looking to stay in an Airport Hotel or looking for a hotel in one of the surrounding areas, for example, in Brighton, Surrey or even a London.Kids Eat & Stay Free**Terms and Conditions apply ... more   less 

Additional Information about Holiday Inn London-Gatwick Airport

Address: Povey Cross Road, Horley RH6 0BA, England
Region: United Kingdom > England > Surrey > Horley
Price Range: $85 - $142 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn London-Gatwick Airport 3*
Number of rooms: 216
Reservation Options:
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Also Known As:
Holiday Inn Gatwick Airport Hotel Horley
Gatwick Airport Holiday Inn
Holiday Inn Horley
Horley Holiday Inn
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn London-Gatwick Airport staff and other travellers.
17 questions
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Wales
over a year ago
Nottingham, United Kingdom
17 days ago
Sunderland, United Kingdom
6 months ago

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Questions? Get answers from Holiday Inn London-Gatwick Airport staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“If you have an early start you need to stay near the airport.”
 of 5 bubbles DaveB1978, 8 Dec 2016 | Read review
“TV Wake up service. Direct Hotel - airport transfer”
 of 5 bubbles jesm0ndc, 14 Nov 2016 | Read review
“For less noise, request a room without a door to an adjoining room.”
 of 5 bubbles Jo_fr_Edmonton, 11 Nov 2016 | Read review
“All rooms are quiet and spacious”
 of 5 bubbles Devonbird1, 9 Nov 2016 | Read review
“I was on the fifth floor and the sky view was pleasant. It was possibly also away from any celebrations on the ground levels.”
 of 5 bubbles mmotivatesl, 9 Nov 2016 | Read review
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