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Airport Inn Gatwick

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Airport Inn Gatwick
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1,159 Reviews from our TripAdvisor Community

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Showing 1,098: English reviews
Reviewed 11 August 2015

Stayed over for one night with my partner last week. There is a small car park which you have to pay around £7.00 for - if you can find a space. We had pre-paid and there was a small queue but we were giving our key card fairly quickly. The lady at the desk was very friendly and helpful. Our...

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Thank Loabla
Reviewed 30 July 2015

Room was very clean and the bed was comfortable. There was a lack of electrical plugs in the room, but we coped for one night. The aircon in the room was loud and not very effective, windows didn't open so we had no choice but to use it. I'd advise bringing ear plugs! Very easy to check in and out....

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Thank bubeth
Jack C, Manager at Airport Inn Gatwick, responded to this review

Dear Guest Thank you for the positive review of our hotel. I am very pleased you enjoyed your stay. Thanking for your time to share with us your comments I hope to welcome you to the hotel again. Kind regards

Lancaster
Reviewed 29 July 2015 via mobile

Staying here for an early flight the next morning. The hotel was nice and so was the room but the service in the restaurant was terrible the service was very slow. We were basically ignored for 20 minutes. Staff seemed gormless. My girlfriend ordered the gammon steak which was very over cooked and dry. For the price we paid you...

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Thank studovey
Dunstable, United Kingdom
Reviewed 28 July 2015

stayed here for one night before our early flight the next morning, with parking inc. for 10 nights. car park is like a squalid 1960s multi storey, was a bit wary of leaving the car but had no choice. check in was ridiculous. huge queue, no urgency. we checked in 10 pm so straight to bed (kids in bunk beds)...

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3Thank tony b
Luton, United Kingdom
Reviewed 27 July 2015

We had booked into the hotel on Sunday 12th of July, as we had a very early flight from Gatwick the next morning - we wanted a good nights sleep, and were aware we weren't booking into 5 star luxury but still expected the minimum of standards when it came to service and cleanliness! We were set to fly out...

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5Thank Alex W
Watford, United Kingdom
Reviewed 27 July 2015 via mobile

I have read those who have gone before and yes it is not the ritz, nor bespoke but it offers a service for those like me who have an early flight and don't trust the M25 journey to get us here on time. The parking is secure, the rooms adequate and the food reasonable and transport to the terminal good...

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1Thank Dave L
Jack C, Manager at Airport Inn Gatwick, responded to this review

Dear Guest Thank you for the positive review of our hotel. I am very pleased you enjoyed your stay. Thanking for your time to share with us your comments I hope to welcome you to the hotel again. Kind regards

Wellingborough, United Kingdom
Reviewed 24 July 2015

We chose this place to stay 1 night with our kids, ages 5 and 3, en route to elsewhere. It was plenty good enough for that! Don't let the outside of the building fool you, it's obviously several decades old, but the room and bathrooms are quite up-to-date and plenty nice. It is also a very clean hotel. Our kids...

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1Thank KCParkes
Jack C, Manager at Airport Inn Gatwick, responded to this review

Dear Guest Thank you for the positive review of our hotel. I am very pleased you enjoyed your stay. Thanking for your time to share with us your comments I hope to welcome you to the hotel again. Kind regards

Reviewed 20 July 2015 via mobile

Arrived late evening to be left waiting 10 minutes by reception staff whilst they sorted paperwork rather than dealing with guests. Then to be told there was no booking, they eventually found it but no apology for keeping me waiting. When we got to our room it was very disappointing. Cramped, noisy, hot (air con did not work), far from...

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2Thank CarolineO64
Thetford, United Kingdom
Reviewed 14 July 2015 via mobile

I stayed here with my son the night before we flew from Gatwick. To be honest it's cheap and basic. Room was clean and comfortable. Restaurant and bar which we didn't use. It's right on dual carriageway so very noisy. Our air con didn't work so it was rather humid. Regular cheap shuttle buses to terminal Would recommend it if...

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Thank kirstyb42
Reviewed 13 July 2015 via mobile

My husband and I stayed here to relax before catching a flight from Gatwick airport. The prices are not bad for an average hotel room anywhere in the country. We never ate at the hotel, but did look at the room service prices, which were not bad. The bed was one of the most comfortable that I have slept in,...

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1Thank Chrissie M
Jack C, Manager at Airport Inn Gatwick, responded to this review

Dear Guest Thank you for the positive review of our hotel. I am very pleased you enjoyed your stay. Thanking for your time to share with us your comments I hope to welcome you to the hotel again. Kind regards

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Amenities

Highlights
  • Restaurant
  • Bar/Lounge
  • Room Service
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Meeting Rooms
  • Shuttle Bus Service
  • Airport Transportation
  • Multilingual Staff
  • Conference Facilities
  • Room Service
Official Description (provided by the hotel)
Located less than a mile from Gatwick Airport and train station, the hotel has had a complete refurbishment and transformation in 2006 and in 2013 the public area was refurbished. Offering 125 non-smoking, air-conditioned bedrooms, all with wireless internet access. The hotel also benefits from having a new range of family bedrooms sleeping between two and seven guests. A shuttle service to the airport is available 24-hours. ... more   less 

Additional Information about Airport Inn Gatwick

Address: Longbridge Roundabout | Gatwick, Horley RH6 0AB, England (Formerly Gatwick Moat House)
Region: United Kingdom > England > Surrey > Horley
Price Range: $71 - $137 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Airport Inn Gatwick 3*
Number of rooms: 125
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Also Known As:
Best Western Gatwick Moat House Hotel Horley
Best Western Horley
Horley Best Western
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Questions & Answers

Here's what travellers have asked, with answers from Airport Inn Gatwick staff and other travellers.
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Questions? Get answers from Airport Inn Gatwick staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We've never been disappointed with which ever room we have.”
Seymour055, 25 Apr 2017 | Read review
“i like the double bed option”
angelgreene, 12 Apr 2017 | Read review
“my room 517 good views you can see the planes landing but not hear them”
laurieHaverhill, 29 Mar 2017 | Read review
“Stay in another hotel.”
JeffreyT236, 24 Mar 2017 | Read review
“Just make sure you have a fan, especially in summer.”
PKOK1888, 18 Mar 2017 | Read review
5 of 5