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Acorn Lodge Gatwick

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79 Massetts Road Gatwick, Horley RH6 7EB England
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Traveller (61)
Room & Suite (25)
Dining (8)

About

#20 of 30 B&Bs / Inns in Horley
Location
Cleanliness
Service
Value
Acorn Lodge Gatwick is a small family-run hotel that offers a high standard Gatwick accommodation and parking at affordable prices. * Only 5 minutes away from London Gatwick Airport. * 24 Hours courtesy transport from the hotel to the Gatwick Airport and from the Gatwick Airport to the hotel for the additional cost of £3 per person each way . * Restaurant and bar facilities with extensive freshly prepared menu.
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Property amenities
Paid private parking nearby
Free internet
Bar / lounge
Airport transportation
Baggage storage
Outdoor fireplace
24-hour front desk
Express check-in / check-out
Secured parking
Wifi
Restaurant
Breakfast buffet
Kids' meals
Shuttle bus service
Taxi service
Shared lounge / TV area
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Room features
Desk
Housekeeping
Iron
Coffee / tea maker
Flatscreen TV
Bath / shower
Hair dryer
Good to know
HOTEL CLASS
Languages Spoken
English, Russian, Spanish, Bulgarian and 2 more
793Reviews13Q+A100Room tips
Traveller rating
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  • 79
  • 136
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Popular mentions
Brildidge wrote a review Oct 2020
Ipswich, United Kingdom1 contribution
I booked to stay in the hotel and paid the full amount at the time of booking. Later, I was unable to travel and asked for a refund . Yes, with Covid 19, it took them some time to get back to me but they did eventually and they refunded every penny to me without argument. I will be perfectly happy to book with them again when I next travel from Gatwick.
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Date of stay: September 2020
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Janice wrote a review Sep 2020
2 contributions
We stayed for 1 night which I will say was comfortable & cleanish but they are advertising a bar and breakfast but when you get there you are told bar is not open & no breakfast. so they should really change there advertisement, also there is a notice on front door with the key card number to get in if you are late coming back which is fine but they then put the mortise lock on so we then had to ring the hotel to get someone up to unlock door
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Date of stay: September 2020Trip type: Travelled with friends
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Antonia Lubranou wrote a review Aug 2020
Ireland1 contribution
I made my booking in July, i booked to stay from the 29th to the 30th. I emailed the hotel and told them that I arrive in Gatwick on the 29th of August between 1am and 2am and asked them if it would be OK to check in at that time. A short time later i received an email from Khalid telling that there would be no problem for me to check in at that time and to call them and they would let me in. When I landed in Gatwick I called them as per the email as per Khalids request and I was told that they had misread the email and they wouldn't let me in as they thought I was arriving late at night on the 29th meaning the 30th of August. I explained that this is their fault and not mine as I had clearly stated dates and time in my original email which I had. The male on the phone just argued and hung. At this stage we were outside the hotel, I called back and the male answered again and I asked if they had any rooms left as it was 1.30 in the morning and we did need somewhere to stay the male said that he did. The male walked over to the door and unlocked it. I proceeded to show him the email which proved what I was saying ans he refused to look at it saying that it was too late for that. I then explained that I would have to reflect this in my review with booking.com to which he replied, "in that case I no longer have a room for you" and walked us to the door and locked the door behind him. After 15 minutes of sitting outside in the rain trying to organise another hotel for us, a young male came out and told that we would not get anywhere else to stay for the night and for £40 we could stay tonight and we could call booking.com in the morning and request our refund. Since we had no where to go we accepted. The male we were speaking to was apparently the owner of the place. Who answered the door in his bear feet. There was no following of covid 19 regulations. None of the staff members were wearing masks there was no social distancing and no hand sanitiser. In the morning we got up to check out and there was a note on the desk stating that we should just leave the keys on the desk and that the front door was locked and in order to leave qe should use the fire escape through the restaurant. This was and I'm sure will be the worst place I have ever had to stay at. Staff are arogant and rude and do not accept the responsibility of their own mistakes. After posting the above review under the hotels Facebook page I received an email stating that I would not be getting a refund, even though the owner agreed on a recorded line that he would be giving me a refund. This goes to show how unprofessional staff at this hotel are.
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Date of stay: August 2020Trip type: Travelled with friends
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jdjimdeegan wrote a review Apr 2020
Occold, United Kingdom2 contributions20 helpful votes
Used this place in the past and it was very good. Unfortunately this time it was very bad. The establishment has been taken over in the last year or so and I have to say they should not be in business at all. Not as clean as before, no shower gel/shampoo in bathroom, very noisy and nowhere near as friendly as before and food not up to standard.. Driver that took us to airport was sullen and drove quite dangerously. We had emailed them to let them know that we were arriving home 2 days early and they replied that it was ok and car would be ready. On arrival at Gatwick we telephoned to let them know that we were there and would they pick us up as arranged and had paid for but were told there was no driver and we would have to make our own way there. We managed to get a taxi to the hotel, which was locked up but after banging on the door severlal times a man did open it. He was rude with a couldn't care less attitude. We asked him for recompense for the taxi fare to which he agressively said no. We took our keys and left. Our car was in a disgusting state, do not know where they had kept it. We will never use this place again and I strongly advise anyone else no to touch it with a barge pole no matter how cheap it is..
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Date of stay: March 2020
Value
Cleanliness
Service
Room Tip: Do not touch this hotel
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2 Helpful votes
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Alex H wrote a review Mar 2020
Port St. Mary, United Kingdom854 contributions395 helpful votes
We arrived at Gatwick and telephoned the hotel for the airport transportation, and they arrived very quickly and efficiently. It was £7 each way (£14 total). The check in process was quick and easy and we found the staff to be friendly and professional. The room was basic but for the price you can’t go wrong. We were provided with towels, soap and shampoo for use in the hot showers. The beds were clean and comfortable. WiFi didn’t work good in the room whatsoever but we used 4G on our phones so this wasn’t too much of an issue. We didn’t use it, but the hotel offers breakfasts (continental and full English). Overall, a good one night stop over for an airport transfer if you are using Gatwick.
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Date of stay: March 2020Trip type: Travelled as a couple
4 Helpful votes
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PRICE RANGE
US$50 - US$103 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
acorn lodge gatwick hotel horley
LOCATION
United KingdomEnglandSurreyHorley
NUMBER OF ROOMS
22
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Frequently Asked Questions about Acorn Lodge Gatwick
Which popular attractions are close to Acorn Lodge Gatwick?
Nearby attractions include Gatwick Escape Rooms (0.7 km), Lets Race (0.5 km), and Archway Theatre Horley (0.8 km).
What are some of the property amenities at Acorn Lodge Gatwick?
Some of the more popular amenities offered include an on-site restaurant, a lounge, and airport transportation.
What food & drink options are available at Acorn Lodge Gatwick?
Guests can enjoy an on-site restaurant and a lounge during their stay.
Is parking available at Acorn Lodge Gatwick?
Yes, paid private parking nearby and secured parking are available to guests.
What are some restaurants close to Acorn Lodge Gatwick?
Conveniently located restaurants include Shiraz Bar & Mediterranean Restaurant, Zeno Restaurant, and La Brasserie at the Sofitel London Gatwick.
Does Acorn Lodge Gatwick have an airport shuttle?
Yes, Acorn Lodge Gatwick offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Does Acorn Lodge Gatwick have airport transportation?
Yes, Acorn Lodge Gatwick offers airport transportation for guests. We recommend calling ahead to confirm details.
Is Acorn Lodge Gatwick located near the city centre?
Yes, it is 0.7 km away from the centre of Horley.
Which languages are spoken by the staff at Acorn Lodge Gatwick?
The staff speaks multiple languages, including English, Spanish, Russian, Turkish, Romanian, and Bulgarian.
Are there any historical sites close to Acorn Lodge Gatwick?
Many travellers enjoy visiting The Old Town Hall (7.9 km).
Is Acorn Lodge Gatwick accessible?
Yes, it offers wheelchair access. For specific enquiries, we recommend calling ahead to confirm.