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BEST WESTERN Grand Hotel

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437 Reviews from our TripAdvisor Community

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Showing 434: English reviews
Cambridgeshire, United Kingdom
Reviewed 4 weeks ago via mobile

We booked to stay here, along with another 6+ rooms for guests attending our wedding. On check in the receptionist seemed uninterested and not bothered that this was our wedding, very disappointing. I specifically asked that the room my husband to be included a bath, on check in it was only a shower. I was advised there was an additional...

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Helpful?
Thank Angella B
Hotel M, Public Relations Manager at BEST WESTERN Grand Hotel, responded to this review

Dear Angella S, Thank you for taking the time to leave us a review, please accept our apologies for the issues you encountered during your stay, we welcome all customer feedback and will endeavour to improve upon the points you have raised. Best Regards, Hannah

London, United Kingdom
Reviewed 10 December 2016

Stayed just the one night with my sister. We both had our own rooms on the 3rd floor. Room was lovely and big. Bit run down and basic but clean. TV was a bit on the small side but, then again we wasn't in our room much anyway. Could hear the TV from the room next door, so walls not...

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Helpful?
Thank Gillian D
Hotel M, Public Relations Manager at BEST WESTERN Grand Hotel, responded to this review

Dear Gillian D, Thank you very much for taking the time to leave us a review, we are pleased you enjoyed your stay and look forward to seeing you again next time you are in Hartlepool. Best Regards, Hannah

Walsall, United Kingdom
Reviewed 27 November 2016

staff where very friendly and helpful had a lovely room though a bit dated the bed was comfortable and the room was spacious we would definitely stay here again, shops near by and plenty of places to drink eat and drink the harbour is not to far away and is lovely, their is parking across the road from hotel but...

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Helpful?
Thank denise c
Hotel M, Public Relations Manager at BEST WESTERN Grand Hotel, responded to this review

Dear denise c, Many thanks for your kind review, we are pleased you enjoyed your stay with us and hope to see you again in the future. Best Regards, Hannah

Leeds, United Kingdom
Reviewed 20 November 2016

Myself and my family have staying at this hotel for the last 15 years and in recent years watching the decline. Not sure if this is due to Best Western chain? Have just returned from my annual 2 day stay and am still trying to warm up. No heating or hot water on Friday or Saturday, hotel fully aware of...

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Helpful?
1Thank KingN1M
Hotel M, Public Relations Manager at BEST WESTERN Grand Hotel, responded to this review

Dear KingN1M, Thank you for taking the time to leave us a review, we are very sorry that you experienced these issues during your recent stay at the hotel. We take all feedback on board and will endeavour to improve upon all of the points you have raised. Best Regards, Hannah

Bristol, United Kingdom
Reviewed 16 November 2016 via mobile

I have stayed at the grand hotel several times over recent years. It's always a mixed bag. The rooms are a good size and some of them have been updated quite nicely. On this particular visit I had as always booked a room with a bath but on arrival after a seven hour drive found I had a room with...

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Helpful?
Thank andypusey
Hotel M, Public Relations Manager at BEST WESTERN Grand Hotel, responded to this review

Dear andypusey, Many thanks for taking the time to leave us a review, we are very sorry for the issues you encountered during your stay. We take all feedback on board and will endeavour to improve upon the points you have raised. We hope you will consider staying with us again in the future. Best Regards, Hannah

Reviewed 13 November 2016

While the hotel is well situated, with good attentive staff and pleasant decor, the noise emanating from the nightclub on the ground floor is beyond a joke. In a room on the top floor, the music might have well as been in the room next door.

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Helpful?
Thank Matthew M
Hotel M, Public Relations Manager at BEST WESTERN Grand Hotel, responded to this review

Dear Matthew M, Thank you for taking the time to leave us a review, we are pleased you found our staff welcoming and hope that you will accept our apologies for the noise issues you experienced during your stay. Best Regards, Hannah

Sheffield, United Kingdom
Reviewed 23 October 2016 via mobile

Just got back from an overnight stay for a friend's wedding 💒 had a great time hotel was brilliant staff nice an friendly massive rooms we did book executive got a good deal on booking com could do with a spruce up on a few thing like the outside not very well presented specially all the seagulls mess on the...

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Helpful?
Thank jocardwell
Hotel M, Public Relations Manager at BEST WESTERN Grand Hotel, responded to this review

Dear jocardwell, Thank you for your very kind review, we are pleased you enjoyed your stay with us and hope to see you in the future if you are ever back in the area. Best Regards, Hannah

Harrogate, England, United Kingdom
Reviewed 23 October 2016 via mobile

The young lady on reception was lovely and polite and greeted us in a friendly manner.Our room was 222 which was very spacious with a king and a double bed to choose from. Bathroom could definitely do with some updating.The shower was only Luke warm.I found a deliberate mistake in the middle of the night when I went for a...

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Helpful?
Thank Dale P
Hotel M, Public Relations Manager at BEST WESTERN Grand Hotel, responded to this review

Dear Dale P, Thank you for taking the time to leave us a review, we are sorry that you experienced a few issues during your stay but hope that you would consider staying with us agin in the future. Best Regards, Hannah

London, United Kingdom
Reviewed 16 October 2016

We stayed here as were in town for a family members birthday. Nice old style hotel with very approachable staff that made us feel welcome. Had 2 rooms next door to each other as requested and they were clean and had everything we needed. Could probably do with a bit of an upgrade all round but it was still nice...

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Helpful?
Thank andyll16
Hotel M, Public Relations Manager at BEST WESTERN Grand Hotel, responded to this review

Dear andyll16, Thank you for taking the time to leave us a review. We are happy that you enjoyed your stay with us and hope that you will stay with us agin when you are next in the area. Best Regards, Hannah

Durham, United Kingdom
Reviewed 15 October 2016

This hotel is absolutely lovely some will say it's dated but in my opinion it adds to the character of the building and hotel, staff were friendly and very polite, in fact couldn't fault it would definitely go back loved it.

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Helpful?
Thank Neilog1
Hotel M, Public Relations Manager at BEST WESTERN Grand Hotel, responded to this review

Dear Neilog1, Many thanks for your kind review, we are pleased you enjoyed your stay with us and look forward to seeing you again in the future. Best Regards, Hannah

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Room Service
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Food & drink at the hotel
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Meeting Rooms
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Room Service
  • Dry Cleaning
  • Business Centre with Internet Access

Additional Information about BEST WESTERN Grand Hotel

Address: Swainson Street, Hartlepool TS24 8AA, England
Region: United Kingdom > England > Durham > Hartlepool
Price Range: $78 - $125 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — BEST WESTERN Grand Hotel 3*
Number of rooms: 48
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Questions & Answers

Questions? Get answers from BEST WESTERN Grand Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The higher the floor the quieter it is!”
 of 5 bubbles gilliand613, 9 Dec 2016 | Read review
“Dont go until they have sorted the heating and plumming and dont expect any discounts if you dont get heating or hot water to shower”
 of 5 bubbles KingN1M, 20 Nov 2016 | Read review
“Ask for one away from the nightclub and the Indian restaurant (also on the ground floor)”
 of 5 bubbles matthewmK3784PV, 12 Nov 2016 | Read review
“I believe any rooms”
  • King size
  • Brilliant
 of 5 bubbles terrypj, 17 Sep 2016 | Read review
“Need to ask for room on 2nd floor to avoid party noise on the ground floor”
 of 5 bubbles hazel-paul, 11 Sep 2016 | Read review
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