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BEST WESTERN Grand Hotel

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436 Reviews from our TripAdvisor Community

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Showing 433: English reviews
Walsall, United Kingdom
Reviewed 1 week ago

staff where very friendly and helpful had a lovely room though a bit dated the bed was comfortable and the room was spacious we would definitely stay here again, shops near by and plenty of places to drink eat and drink the harbour is not to far away and is lovely, their is parking across the road from hotel but...

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Thank denise c
Leeds, United Kingdom
Reviewed 2 weeks ago

Myself and my family have staying at this hotel for the last 15 years and in recent years watching the decline. Not sure if this is due to Best Western chain? Have just returned from my annual 2 day stay and am still trying to warm up. No heating or hot water on Friday or Saturday, hotel fully aware of...

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1Thank KingN1M
Bristol, United Kingdom
Reviewed 3 weeks ago via mobile

I have stayed at the grand hotel several times over recent years. It's always a mixed bag. The rooms are a good size and some of them have been updated quite nicely. On this particular visit I had as always booked a room with a bath but on arrival after a seven hour drive found I had a room with...

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Thank andypusey
Reviewed 3 weeks ago

While the hotel is well situated, with good attentive staff and pleasant decor, the noise emanating from the nightclub on the ground floor is beyond a joke. In a room on the top floor, the music might have well as been in the room next door.

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Thank Matthew M
Sheffield, United Kingdom
Reviewed 23 October 2016 via mobile

Just got back from an overnight stay for a friend's wedding 💒 had a great time hotel was brilliant staff nice an friendly massive rooms we did book executive got a good deal on booking com could do with a spruce up on a few thing like the outside not very well presented specially all the seagulls mess on the...

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Thank jocardwell
Harrogate, England, United Kingdom
Reviewed 23 October 2016 via mobile

The young lady on reception was lovely and polite and greeted us in a friendly manner.Our room was 222 which was very spacious with a king and a double bed to choose from. Bathroom could definitely do with some updating.The shower was only Luke warm.I found a deliberate mistake in the middle of the night when I went for a...

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Thank Dale P
London, United Kingdom
Reviewed 16 October 2016

We stayed here as were in town for a family members birthday. Nice old style hotel with very approachable staff that made us feel welcome. Had 2 rooms next door to each other as requested and they were clean and had everything we needed. Could probably do with a bit of an upgrade all round but it was still nice...

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Thank andyll16
Durham, United Kingdom
Reviewed 15 October 2016

This hotel is absolutely lovely some will say it's dated but in my opinion it adds to the character of the building and hotel, staff were friendly and very polite, in fact couldn't fault it would definitely go back loved it.

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Thank Neilog1
Edinburgh, United Kingdom
Reviewed 13 October 2016

We booked into the Grand for a family reunion - lots of us travelling and most of us staying at the hotel. We had our 18 month old son, so paid for an upgrade to give us a bit of extra room. The upgrade was definitely worth it - large and after seeing some other rooms I think we had...

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Thank kurquhart85
Hotel M, Public Relations Manager at BEST WESTERN Grand Hotel, responded to this review

Dear kurquhart85, Many thanks for taking the time to leave us a review, we rely upon the feedback of customers to be able to improve upon the service we provide for our guests in the future. Kind Regards.

Birmingham, United Kingdom
Reviewed 21 September 2016

Room was nice but had a number of things that need updating/fixing to make it better. Cracks in walls and tiles etc.... The check in and out service was good and the Indian Restaurant attached was a real delight with friendly service. Overall the hotel just needs a lot of updating ti get it to a better standard. Wi-FI was...

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Thank rusel_10
Hotel M, Public Relations Manager at BEST WESTERN Grand Hotel, responded to this review

Dear rusel_10, Thank you for taking the time to leave us a review, we rely upon customer feedback to ensure that we can continue to provide a great service to our guests and improve upon it in the future. Kind Regards, Hannah

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Bar/Lounge
  • Room Service
  • Free Parking
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Food & drink at the hotel
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Meeting Rooms
  • Banquet Room
  • Multilingual Staff
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Conference Facilities

Additional Information about BEST WESTERN Grand Hotel

Address: Swainson Street, Hartlepool TS24 8AA, England
Region: United Kingdom > England > Durham > Hartlepool
Price Range: $92 - $134 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — BEST WESTERN Grand Hotel 3*
Number of rooms: 48
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Questions & Answers

Questions? Get answers from BEST WESTERN Grand Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Dont go until they have sorted the heating and plumming and dont expect any discounts if you dont get heating or hot water to shower”
 of 5 bubbles KingN1M, 20 Nov 2016 | Read review
“Ask for one away from the nightclub and the Indian restaurant (also on the ground floor)”
 of 5 bubbles matthewmK3784PV, 12 Nov 2016 | Read review
“I believe any rooms”
  • Brilliant
  • King size
 of 5 bubbles terrypj, 17 Sep 2016 | Read review
“Need to ask for room on 2nd floor to avoid party noise on the ground floor”
 of 5 bubbles hazel-paul, 11 Sep 2016 | Read review
“Rooms fronting the street are entertained by fights in the street until after 1.00 am”
 of 5 bubbles doristhediarist, 2 Aug 2016 | Read review
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