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Holiday Inn West Kelowna

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Holiday Inn West Kelowna
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208 Reviews from our TripAdvisor Community

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There are newer reviews for Holiday Inn West Kelowna
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Showing 206: English reviews
Camrose, Canada
Reviewed 8 August 2016

Booked this hotel at the last minute, while spontaneously planning a quick summer trip to the Okanagan. Staff were courteous and friendly. Room was clean and had all the amenities we were looking for (fridge, coffee maker,...and the all important air conditioning). Check in was quick, and we greatly appreciated the early check in time as we arrived ahead of...

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Helpful?
Thank Suzanne W
Orlando B, Guest Relations Manager at Holiday Inn West Kelowna, responded to this review

Hello Suzanne W, Thank you very much for your review. I am very pleased to hear that you found the hotel clean and comfortable as well as the friendliness and courteousness of the staff. I am also happy to hear that we were able to accomodate your early check in request and the efficiency of the check in process. We...

Reviewed 4 August 2016 via mobile

Ended up being a last minute stay and the service was great. Thx Orlando for going the extra mile and listening to my wife's story about our tough day on the road. Even got a deal because he seemed to genuinely care. Pool was great, worth the stay.

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Helpful?
Thank bryan s
Orlando B, Guest Relations Manager at Holiday Inn West Kelowna, responded to this review

Hello bryan s, Thank you for your review of our hotel. I am so pleased to hear that you had a wonderful stay with us after a tough day on the road. I am also happy that you took advantage of our pool area. We hope to see you back soon. Kind regards, Orlando Batitis Operations Manager

Reviewed 1 August 2016 via mobile

We had booked a pet friendly room, but no longer needed it due to our dog passing. They graciously moved us up to an upper level room with better view for same price. Nice clean room with fun indoor/outdoor pool area. Very convenient restaurant next door where kids 12& under receive one free meal per day. Close to lots of...

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Helpful?
Thank Zach H
Calgary, Canada
Reviewed 31 July 2016

Amazing weekend stay with 5 star customer service most especially Orlando, Luke and Amanda. While waiting in line, they recognized my presence as well as other customers. I would recommend this hotel.

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Helpful?
Thank 23Mylene2016
Orlando B, Guest Relations Manager at Holiday Inn West Kelowna, responded to this review

Hello 23Mylene2016, Thank you kindly for your review. I am so pleased to hear that you received a 5 star customer service from us. We look forward to your next visit with us. Kind regards, Orlando Batitis Operations Manager

Calgary, Canada
Reviewed 29 July 2016

Stayed here on brief trip through BC and it was great. Really fast check in, and good customer service. The room was spotless and huge! The beds were super comfy. The hotel was quickly accessible from the main hi-way. Would definitely stay here again.

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Helpful?
Thank Jacquelyn R
Orlando B, Manager at Holiday Inn West Kelowna, responded to this review

Hello Jacquelyn R, Thank you kindly for your review of the hotel. I am so pleased that you found our check in process quick and the good customer service. I am also happy to hear that you had a comfortable stay and found the room clean and spotless. We look forward to your next visit. Kindest regards, Orlando Batitis Operations...

Calgary, Canada
Reviewed 28 July 2016 via mobile

Stayed here for 1 night and first impressions of this place we very positive. Front desk staff: very friendly and knowledgable, check in was a breeze. Room: upon entrance room appeared clean and no obtrusive smells. Upon further inspection, room was very clean as well as the washroom. The size was perfect and also had a pull out sofa. Location:...

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Helpful?
Thank pscollard
Orlando B, Manager at Holiday Inn West Kelowna, responded to this review

Hello pscollard, Thank you for your review of our hotel. I am pleased that you had a breezy check in and enjoyed the cleanliness of the room. I will pass on your comments to our Chef regardign your experience in our restaurant. We hope to see you back real soon. Kindest regards, Orlando Batitis Operations Manager

Reviewed 26 July 2016

Closest hotel from the highway, entering from the west (Vancouver). Bright, spacious interior, and exterior. Many parking spots available. Friendly and welcoming front desk. Gym amenities, but really small! Outdoor pool is cool... It's half indoor, and half outdoor, due to a gate that splits the pool. Outdoor jacuzzi looks at the mountain and sunset. Con: no complimentary breakfast served....

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Helpful?
Thank Win. N
Orlando B, Guest Relations Manager at Holiday Inn West Kelowna, responded to this review

Hello Win. N, Thank you very much for your review of our hotel. I am very pleased that you had a wonderful stay with us. I shall pass on your comments to our front desk staff for the wonderful hospitality they extended to you. We look forward to your next visit. Kind regards, Orlando Batitis Operations Manager

Sherwood Park, Canada
Reviewed 18 July 2016

I was traveling with 36 young people and 8 adults on a road trip through the area. We just spent one night here, and I found very comfortable and accommodating. Rooms were clean, beds were comfy. Even though we were such a big group, the people at the front desk were very friendly and helpful, making the check in process...

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Helpful?
Thank emilymiller1313
Orlando B, Manager at Holiday Inn West Kelowna, responded to this review

Hello emilymiller1313, Thank you very much for your review of the Holiday Inn West Kelowna. I am so pleased to hear that you had the most comfortable stay with us. I shall pass on your comments to our helpful and friendly front desk staff who made your check in process seamless. I will also pass on your comments to our...

Surrey, Canada
Reviewed 18 July 2016

Would not stay here again. I booked a room with a fridge. Even confirmed the week before arrival that I would have a fridge. Very important when travelling with Children. We arrived only to be told that rooms with fridges was only a "request" only and none was available. I found the manager to be not helpful at all and...

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Helpful?
Thank gayleneb351
Orlando B, Manager at Holiday Inn West Kelowna, responded to this review

Hello Gaylene, Thank you for your review of our hotel. I am pleased to hear that we were able to deliver a fridge and microwave in your room. As we only have a certain number of fridges we do not guarantee it to our guests. I am sorry that this was guaranteed to you and will let the our front...

Ottawa, Canada
Reviewed 15 July 2016

I thought I booked a King and was surprised that it was a King with a jacuzzi. I need to read the small writing I guess, but did receive an adjustment. The jacuzzi took up so much room that I am pretty sure you would be able to see it from space. Walls were thin, and when the upper floor...

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Helpful?
Thank John S
Orlando B, Manager at Holiday Inn West Kelowna, responded to this review

Hello John S, Thank you for your review. Our jacuzzi suites are widely enjoyed by our IHG priority members when they receive upgraded rooms. I am very sorry to hear that your stay was not as enjoyable. The fridge and microwave are on an elevated trolley for ease of use. They may also be moved about the room, but we...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Food & drink at the hotel
GateKeeper
GateKeeper
Cuisines: Bar, Canadian
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
  • Kitchenette
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Meeting Rooms
  • Banquet Room
  • Room Service
  • Dry Cleaning
  • Business Centre with Internet Access
  • Laundry Service
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Welcome to the Holiday Inn West Kelowna Nestled in the heart of the Okanagan Valley in West Kelowna, this Holiday Inn hotel is a short drive from Okanagan attractions and BC's renowned wineries. Business travelers to our West Kelowna hotel enjoy the convenience of our flexible meeting facilities. Our four meeting rooms can be modified for multiple configurations, and our catering and helpful staff make Holiday Inn the perfect place for guests' meetings, seminars and celebrations. Recently renovated and re-opened, our ballroom is perfect for hosting a wedding reception or company event. Guests also benefit from close proximity to local businesses and attractions. While there is plenty to do in West Kelowna, outdoor activities are easily the most popular Okanagan attractions for visitors at our Holiday Inn hotel. For ski enthusiasts, Crystal Mountain is a scenic 30 minute drive away, and Big White Ski Resort has a shuttle that picks up guests at our door. Also within close proximity are several golf courses, Okanagan Lake and many shopping centres. Our suburban West Kelowna hotel's amenities include an indoor/outdoor saltwater swimming pool, outdoor whirlpool, fitness centre, complimentary high-speed wireless Internet access, and an on-site restaurant and lounge. Whether you are in town for the Wine Festival or business, our Holiday Inn West Kelowna hotel's friendly and helpful staff will take great care in ensuring you have a memorable stay. ... more   less 

Additional Information about Holiday Inn West Kelowna

Address: 2569 Dobbin Rd | Hwy 97, West Kelowna, British Columbia V4T 2J6, Canada
Region: Canada > British Columbia > Okanagan Valley > West Kelowna
Price Range: $111 - $261 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn West Kelowna 3*
Number of rooms: 77
Reservation Options:
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Also Known As:
Holiday Inn Kelowna Sw-Westbank Hotel West Kelowna
Holiday Inn Westbank
Westbank Holiday Inn
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn West Kelowna staff and other travellers.
2 questions
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Questions? Get answers from Holiday Inn West Kelowna staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“we were in 215, 220, , 201 and 111.”
 of 5 bubbles Donna649, 19 Sep 2016 | Read review
“All rooms are overlooking the mountains, and near restaurants.”
 of 5 bubbles 23Mylene2016, 31 Jul 2016 | Read review
“We got confused with the bedding choices, and accidentally chose a pet friendly room, with TWO beds, when one bed would've sufficed.”
 of 5 bubbles 530winn, 26 Jul 2016 | Read review
“Choose a room in another hotel”
 of 5 bubbles Disappointed140, 14 Jul 2016 | Read review
“all rooms are away from the highway”
 of 5 bubbles 82garya, 1 Jun 2016 | Read review
5 of 5