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Brentwood Hotel

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1 room 2 adults 0 children
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Brentwood Hotel
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270 Reviews from our TripAdvisor Community

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Showing 264: English reviews
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Rotorua, New Zealand
Reviewed 1 week ago

Booked through work under mainstay so got the cheapest rate which was the best part. Hotel was pretty old and could do with a refurbishment but otherwise was a good stay. enjoyed the pool as well with kids. Staff quite good and helpful however a cute smile would go a long way and won't cost them anything. Close to the...

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Thank msbuksh
Greater Melbourne, Australia
Reviewed 1 week ago

Shuttle bus from airport, very old establishment. Good for a one night layover. Rooms extra large, neat and tidy, hot shower. Had dinner at restaurant downstairs, most of the wait staff looked like it was their first day!! Food was good, but we had a long wait for main course.

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Thank Jan W
Ontario, Canada
Reviewed 2 weeks ago

The room was a decent size with a fixture able to hold two suitcases so we were not rummaging around on the floor. The only reason we picked this hotel was the free airport shuttle and location. The rooms are really dated and could do with upgrading. Having said that, the bed was quite comfortable and bathroom was clean and...

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Thank nikkiwhite22
Hamilton, New Zealand
Reviewed 2 weeks ago via mobile

From the moment I arrived I was treated well by staff who sent a shuttle to get me. I was checked in (early - which they didn't have to do) and I settled in for my stay. Nothing was too much trouble. All our needs were catered for and the staff were lovely. I would definitely return. Certainly it's a...

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Thank KathleenChristian
Sydney, Australia
Reviewed 3 weeks ago

Stayed here because the rest of Wellington was booked out on a Saturday night. Close to the airport which is handy with a shuttle bus (but the bus only goes to the airport, so you can't get a lift to the city). Location is ok - close to buses to the city (2,3,11,91) from Kilbirnie shops a short walk away....

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Helpful?
Thank raura
Anthony D, General Manager at Brentwood Hotel, responded to this review

Dear raura - Thank you for taking time to comment on your recent stay at the Brentwood Hotel. Our airport shuttle service is dedicated to airport transfers only in order to be available on-call at all times when the service is required. It is good to read that you found the location to be okay with close proximity to local...

New Plymouth, New Zealand
Reviewed 4 weeks ago

This hotel is very tired, dated and quite shabby a lot of the furniture is stained. It only gets away with it at the moment because it is close to the airport. There is no airconditioning in the guest rooms so in the heat it is impossible to sleep. The showers are very cheap and the fittings very old fashioned....

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Helpful?
Thank sandlewearer
Anthony D, General Manager at Brentwood Hotel, responded to this review

Dear sandlewearer – I am disappointed to read that you found your stay and experience uncomfortable. I do acknowledge that we experienced a couple of reasonably hot days last week and that our rooms are not air-conditioned. While we do have a supply of fans available we were unable to accommodate a fan in every room and I do apologise...

Tauranga, New Zealand
Reviewed 9 February 2017

When we arrived, we were made really welcome - without staff being too gushing or robotic! First impression was good, and this continued when we got to our room. Lovely twin queen beds as requested, and the room was clean and fresh. It was a little in need of some tlc on a wall that had been damaged - probably...

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Helpful?
Thank weebsone
Anthony D, General Manager at Brentwood Hotel, responded to this review

Dear weebsone - thank you for submitting your favourable comments and review of the Brentwood Hotel after your recent stay. I am pleased that you were made to feel welcome on your arrival and that that the other staff you encountered during your staff were also helpful. It is good to read that you enjoyed the pool considering our poor...

Reviewed 6 February 2017 via mobile

I've stayed here two years ago and the people were great but when I phoned up today to make a book the lady who answered my call was extremely rude and told me if I found a better price online I should just book through them then. I won't be booking at this hotel now.

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Thank 502brieannae
Anthony D, General Manager at Brentwood Hotel, responded to this review

Dear 502brieannae – I am very disappointed to read of your experience when you rang to make a booking recently. I can assure you that this is not the manner we expect from our staff and the matter has been addressed accordingly. Regards Anthony Dey, General Manager

Reviewed 17 January 2017 via mobile

I stayed here to visit my daughter in Wellington. Lovely big rooms with lots of space. I had a supreme queen room. Large bathroom. Very reasonably priced. They have a pool but unfortunately the weather wasn't ideal for swimming so never got the opportunity to try it. Would definitely stay again.

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Thank Trish M
Anthony D, General Manager at Brentwood Hotel, responded to this review

Dear Trish M - thank you for submitting your favourable comments and review of the Brentwood Hotel after your recent stay. I am pleased that you enjoyed the comfort of room and that you would choose to stay with us again. I hope that next time our summer weather is more favourable for you to enjoy our pool. Regards Anthony...

Palmerston North, New Zealand
Reviewed 8 December 2016

We stayed 1 night before an international flight. The complimentary airport shuttle was great and the guy on early morning reception was friendly. Maybe he can teach the rest of the day staff how to smile. The place is quite dated but our room was spacious and the bed was very comfortable. We ate at their restaurant for dinner and...

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Helpful?
Thank Kirstin B
Anthony D, General Manager at Brentwood Hotel, responded to this review

Dear Kirstin B - Thank you for taking time to comment on your recent stay at the Brentwood Hotel. I am pleased that you found the complimentary airport shuttle good and the room spacious and bed comfortable. I am disappointed that you didn’t enjoy your meals in Aqua Bistro and that you found the quality of the meat to be...

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Amenities

Highlights
  • Room Service
  • Free Parking
  • Pool
  • Restaurant
  • Bar/Lounge
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Accessible rooms
  • Suites
  • Family Rooms
In your room
  • Refrigerator in room
Internet
  • Paid Wifi
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Conference Facilities
  • Self-Serve Laundry

Additional Information about Brentwood Hotel

Address: 16 - 20 Kemp St, Kilbirnie 6241, New Zealand
Region: New Zealand > North Island > Greater Wellington > Kilbirnie
Price Range: $132 - $204 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Brentwood Hotel 3.5*
Number of rooms: 116
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Also Known As:
Brentwood Hotel Wellington
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Questions & Answers

Here's what travellers have asked, with answers from Brentwood Hotel staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Do ask for ground floor rooms if you have walking problems other wise get rooms on the south side which are more quieter”
 of 5 bubbles msbuksh, 16 Mar 2017 | Read review
“Don't stay here”
 of 5 bubbles sandlewearer, 24 Feb 2017 | Read review
“Rooms in the 405 - 408 area look out onto the swimming pool, so can be a bit noisy until about 9 pm!!!”
 of 5 bubbles weebsone, 8 Feb 2017 | Read review
“We had a superior twin room, very nice and comfortable.”
 of 5 bubbles N6407VHfionac, 26 Oct 2016 | Read review
“If in the winter, turn the heating on before you head out for the night. I didn't notice it when I first checked in, but when we returned at 11pm realised there was no heating on and the room was quite cold. ”
 of 5 bubbles jameskZ528WX, 3 Sep 2016 | Read review
5 of 5