Kawilal Hotel
Avenida Puente de la Gloria, Riveras del Rio Michatoya, Amatitlan 01063 Guatemala
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Kawilal Hotel opened on March 25, 2013. It is the first LEED-NC - GOLD certified hotel in Guatemala, and second in Central America. The hotel was built next to Kawilal Spa to provide hospitality for our guests. The hotel has 6 single rooms (1 queen size bed) and 12 double rooms (2 queen size beds). The complex has thermal water springs which are used for several hydrotherapy treatments.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Bar / lounge
Airport transportation
Business Centre with Internet Access
Banquet room
Spa
Parking
Wifi
Hot bath
Restaurant
Shuttle bus service
Concierge
Non-smoking hotel
Laundry service
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Room features
Room service
Minibar
Room types
Non-smoking rooms
Good to know
HOTEL CLASS
Location
46Car recommended
Grade: 46 out of 100
15Restaurantswithin 10 km
4Attractionswithin 10 km
Contact
Avenida Puente de la Gloria, Riveras del Rio Michatoya, Amatitlan 01063 Guatemala
Getting there
Car HireSee all Amatitlan car hire
81Reviews5Q+A9Room tips
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Hotel is in a town with absolutely NOTHING. So plan to spend all your time at resort and to be charged for every little thing. Rooms have no air conditioning, a funny smell in the bathroom ( probably due to weird rocks in shower area and sink not draining). Breakfast was Included but not any juice or anything to drink but we weren’t told that. The property is setup weird and there’s zero information in the rooms or around to help you navigate or understand. Worst thing of all was the noise!!! I am a pretty sound sleeper but the constant noise of the town is defeaning.
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Date of stay: April 2022Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Kawilal Hotel belongs to a concept from Santa Teresita's thermal waters spa, split in SPA, restaurant and Hotel. The concept is ecological oriented and the rooms are designed under that premise,their rooftops are like yards with grass and flowers, all the place is surrounded with ambient music, the water from pool is warm due to the thermal origin and the overall service provided is very good with a well trained staff. The a la carte restaurant has very interesting options and the staff amenities are a must! Definitely a place to go if you're visiting Guatemala and are looking for great experiences close to the city.
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Date of stay: January 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
Helpful
Response from HJUC, Gerente at Kawilal Hotel
Responded 6 Feb 2020
Hello knedrickkc thank you very much for your comments!! Best regards to you! The Kawilal Hotel Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We are from Canada.We made a reservation for 2 nights, 3 months prior to our arrival as part of a 2 week vacation in Guatemala.We requested an early check in 3 months in advance-got no response from the hotel. We had an hour drive by taxi from Antigua .when we arrived our room was not ready and we were informed that the confirmed reservation we had, would not be honoured and we had a room for one night only not two. The woman at the front desk just said "do you have anywhere else to stay" We are from Canada in the middle of nowhere Unbelievable After much arguing the made us a reservation in Guatemala City at a 400 room hotel and we had to pay for our own taxi to the hotel in Guatemala City the room was fine, the food was fine.The noise from the city below was deafening. we went to the Santa Terisita spa because the website implied that it was included with the hotel stay While in one of the pools an attendant made us get out an told us, after confirming with the hotel front desk that our hotel package did not include this The people who manage and work at this hotel should not be in the hospitality business…
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Date of stay: September 2019
Value
Rooms
Service
Room Tip: rooms on the upper level might be quieter
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
Helpful
There was no internet, the bathroom smelled terrible, the ceiling fan was unbalanced and made a terrible racket when on high. The room was hot. There is no A/C and it was not possible to get sufficient ventilation to cool it down. The noise at night from the traffic, the neighbors, the fireworks???, made it difficult to sleep. When the guests next door spoke, it sounded like they were in my room! There was music playing late into the night. This is not a quiet property. The hotel pool and Jacuzzi are nice, and would be much nicer without the traffic noise. The onsite restaurant serves mainly hotel guests and relies on convenience rather than food and service for its revenue, therefore I didn't expect much and they just barely met my expectations. I might visit the spa, but would not stay at the hotel again.…
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Date of stay: March 2019Trip type: Travelled as a couple
Location
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
Helpful
Response from HJUC, Gerente at Kawilal Hotel
Responded 15 Apr 2019
Hello Benjamin, we apologize for the inconveniences. Our front desk is always on call to solve any issues that arise in any room. We're are very sorry we were not informed of these issues which we could resolve with our maintenance staff on site. Regarding the noise there were local events out of our control that produced the noise. We will take your comments seriously. Thank you for your feedback. Best regards, The Kawilal Hotel Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Our family enjoyed a week at Kawilal and Santa Teresita Hot Springs after traveling around Lake Atitlan. We were greeted by professional service and delicious complimentary frozen mango drinks! Our room was super nice and very comfortable. Hot water in the beautiful natural stone walled shower was a special treat. The room was sparkling clean, as were all the facilities. The restaurant had the best food we had tasted in Guatemala- breakfast, lunch, and dinner. The swimming pool at the hotel was very clean and a wonderful temperature- refreshing during the day and warm during the cool evenings. Our children spent time every day at Santa Teresita Hot Springs, where they played in the pools and on the slides with other children, while we soaked and rested nearby. The food here was really tasty too- especially the Strawberry Mojito and the Quesadillas del Pollo. Overall, the time at Kawilal was a highlight of our trip. Celeste was especially helpful, with everything from repairing a broken shoe to scheduling a pharmacy delivery. When we are back in Guatemala, we will most definitely return to Kawilal!…
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Date of stay: February 2019Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from HJUC, Gerente at Kawilal Hotel
Responded 11 Mar 2019
Hello Megan, thank you very much for your kind comments! We are very glad you enjoyed your time with us and will extend your comments to Celeste. We hope to have you visit us again someday! =) Kind regards, The Kawilal Hotel Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
JenniferJune412 wrote a review Sep 2018
Washington DC, District of Columbia51 contributions16 helpful votes
My friend and I stayed two nights at the Kawilal hotel and booked several spa treatments at the adjacent spa / Santa Teresita. The hotel was gorgeous and pristine. Staff were incredible and restaurant food also exquisite. Amazing pool and jacuzzi - beautiful and impeccably clean. The booking staff patiently spent a lot of time with me via email and WhatsApp to make the reservation for the hotel and spa, as I was trying to make special arrangements for my friend’s bday. They were very accommodating and friendly. Spa treatments were good. We did the thermal circuit (awesome), chocolate coffee body scrub (amazing), hydrating facial (mediocre, but to be fair we booked a 25min facial), and 75 min massage (very good, standard massage). We didn’t go in the other pools at Santa Teresita as there were a lot of kids and it seemed like more of a family resort with fast food kiosks, etc., which wasn’t our scene. One thing to note is that there aren’t many English speakers, as most of the guests seemed local. My mediocre Spanish got me through most of Guatemala just fine, but I really struggled in Amatitlán. Unsure if there is a strong local dialect, but anyway, if you aren’t fluent, make sure to have a translation app / book and be gracious.…
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Date of stay: September 2018Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from HJUC, Gerente at Kawilal Hotel
Responded 16 Oct 2018
Hello Jennifer thank you very much for your comments! We are very glad you enjoyed our facilities and hope to have you stay with us again someday. Best regards! The Kawilal Hotel Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We have now taken big groups to Hotel Kawilal four times over the past two years and every experience has been absolutely fantastic. Claudia and her team go above and beyond to take great care of every member of our entire group. Within 24 hours, they know all of our names (of 25+ people), are always willing to help, and take care of any request immediately. The hotel is extremely comfortable, the restaurant has tons of great food for breakfast, lunch, and dinner, and the accommodations are excellent. Not to mention, the premises are super secure! I'd recommend Hotel Kawilal to anyone traveling through Guatemala or staying on a trip. Thanks so much to the entire staff for providing such excellent experiences!!
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Date of stay: August 2018Trip type: Travelled on business
Location
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from HJUC, Gerente at Kawilal Hotel
Responded 31 Aug 2018
Hello joshd, thank you very much for your comments!! We are very glad we have been able to meet your expectations, we hope to have you stay with us again! Best regards, The Kawilal Hotel Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
What an amazing place! Loved the hot thermal therapy spa, massage, lunch and views! Went there after climbing Pacaya Volcano as a tour package and a perfect place to relax after that climb! Comes highly recommended as very professional staff!
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Date of stay: March 2018Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from HJUC, Gerente at Kawilal Hotel
Responded 12 Mar 2018
Hello hikingflo, thank you very much for your review! We are very glad you enjoyed our thermal circuit after climbing the Pacaya Volcano =). We hope to have you visit us again! Best regards, The Kawilal Hotel Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Close to town but far from town. A wonderful place to stay and relax. People are really friendly and make your comfort their priority. Food is good and pools are nice and warm. The Jacuzzi was a bit dirty but it was some people before us that left paper and other stuff in there. We used the pool instead that was amazing. The only suggestion will be to trim the trees to create a better view if town at night from the pool
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Date of stay: December 2017Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from HJUC, Gerente at Kawilal Hotel
Responded 26 Dec 2017
Hello Clopez thank you very much for your comments! We are very glad you enjoyed your stay with us. I'm very sorry previous guests left stuff in the jacuzzi. We are constantly supervising pool areas in order to keep them clean at all times. We hope to have you stay with us again some time! Best regards, The Kawilal Hotel Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This is my second stay here and I found it to be just as great as the first time. The rooms are comfy and modern. All the details were pleasantly met. After 11 hours of travel on Guatemalan highways an hour massage followed by dinner from room service it was just what I needed.
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Date of stay: November 2017Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from HJUC, Gerente at Kawilal Hotel
Responded 27 Nov 2017
Hello Caleb thank you so much for your comments! We are very glad you have enjoyed your stays with us. We look forward to have you stay with us again! Best regards! The Kawilal Hotel Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
US$146 - US$146 (Based on Average Rates for a Standard Room)
LOCATION
GuatemalaGuatemala DepartmentAmatitlan
NUMBER OF ROOMS
18
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Claim Your ListingKAWILAL HOTEL: UPDATED 2022 Reviews, Price Comparison and 101 Photos (Amatitlan, Guatemala) - Tripadvisor
Frequently Asked Questions about Kawilal Hotel
Which popular attractions are close to Kawilal Hotel?
Nearby attractions include Naciones Unidas National Park (1.3 km) and Teleferico de Amatitlan (2.9 km).
What are some of the property amenities at Kawilal Hotel?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
What food & drink options are available at Kawilal Hotel?
Guests can enjoy an on-site restaurant and a lounge during their stay.
What are some restaurants close to Kawilal Hotel?
Conveniently located restaurants include Los Cebollines, Las Mengalas Restaurant, and Restaurante 7 Mares Champerico.
Are there opportunities to exercise at Kawilal Hotel?
Yes, guests have access to a pool during their stay.
Does Kawilal Hotel have an airport shuttle?
Yes, Kawilal Hotel offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Does Kawilal Hotel have airport transportation?
Yes, Kawilal Hotel offers airport transportation for guests. We recommend calling ahead to confirm details.
Does Kawilal Hotel offer any business services?
Yes, guests have access to a business centre and a banquet room during their stay.
Are there any historical sites close to Kawilal Hotel?
Many travellers enjoy visiting Iglesia de San Francisco El Grande (14.5 km), Real Palacio (14.8 km), and Casa Popenoe (14.7 km).
Is Kawilal Hotel accessible?
Yes, it offers wheelchair access and reduced mobility rooms. For specific enquiries, we recommend calling ahead to confirm.