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BEST WESTERN PLUS The Croft Hotel

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284 Reviews from our TripAdvisor Community

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There are newer reviews for BEST WESTERN PLUS The Croft Hotel
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Showing 284: English reviews
darlington,uk
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 17 June 2016 via mobile

Wow, this place has changed a bit, if you had visited back in the raffles days you wont recognise the place, it looks fantastic, they must have a new chef in there as the food we had the other night was fantastic, much improved from our last visit. We will be back.

Helpful?
Thank jadari
Mike B, Owner at BEST WESTERN PLUS The Croft Hotel, responded to this review

Thank you for your fabulous review. We are so glad you liked what we have done to the hotel, and, you are right, we have a new chef and she is amazing - if you haven't yet tried her Sunday lunch you really should come back and give it a go!! Thank you again for taking the time to leave... More 

1 review
Reviewed 12 June 2016 via mobile

Stayed at this hotel last night and it was lovely. We booked as a couple and due to renovations they did not have an double rooms but they gave us notice of this and the option to cancel if it wasn't suitable but we went anyway and were not disappointed. We got a twin room but the kids pushed together... More 

Helpful?
Thank Jason S
Mike B, Owner at BEST WESTERN PLUS The Croft Hotel, responded to this review

Thank you for your lovely review. I think you were amongst the first to stay in the initial phase of the newly refurbish rooms and I am so pleased you liked them, the whole of the upstairs refurbishment has now been completed and I have to say that we are very very pleased with how it has turned out, and,... More 

Sunderland, United Kingdom
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 5 June 2016

I have been here a few times now and even though they are undergoing a full refurbishment, you are still greeted with friendly happy staff! They are always busy but always have time for you. They are like a little family with welcoming arms. I find if the staff are happy your stay is so much better.

Helpful?
Thank Sonia M
Mike B, Owner at BEST WESTERN PLUS The Croft Hotel, responded to this review

Thank you for leaving a review. You are right, the refurbishment was a testing time for all of the staff (and a few customers!!), but, friendly happy staff always make up for a lot wherever you are and we do pride ourselves on the quality of the staff here. The upstairs refurbishment has now been completed and looks beautiful, and,... More 

Level Contributor
61 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed 2 June 2016

We stayed here for one night in May. Its really difficult to properly review this hotel as it was undergoing work and I think once its completed it will be looking lovely. It was little rough round the ages due to the construction and a little dusty. The management had acknowledge this as there was a "to the point" letter... More 

Helpful?
Thank Steph162
Mike B, Owner at BEST WESTERN PLUS The Croft Hotel, responded to this review

Thank you very much for taking the time to leave a review. You are right, it was a testing time for us all when the refurbishment was being done, however, the whole upstairs refurbishment is now complete and all of the bedrooms and bathrooms have been completely refitted - it looks stunning!!! Thank you though for recognising that the staff... More 

Darlington, England, United Kingdom
Level Contributor
20 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 22 May 2016

Booked for Abba Tribute evening on 21st May, 6 of us got there 3 pm and shown to our rooms, had afternoon tea with prossecco , which was superb and good value, the 3 course meal was good and Abba were fantastic, nearly 90 minutes of perfect music, breakfast was faultless. I was celebrating my birthday and we could not... More 

Helpful?
Thank Charles S
Mike B, Owner at BEST WESTERN PLUS The Croft Hotel, responded to this review

Thank you for leaving a review. We are all glad you enjoyed your night here at The Croft so much and hope you will come back and visit us again soon. More 

1 review
Reviewed 17 May 2016

My wife and I were married here on the 7th May 2016 and we have to shout from the rooftops that the experience from planning to well after the event was above and beyond what we expected. The management have been up front with us all along during the extensive renovations both informing us of progress and not giving us... More 

Helpful?
Thank Gavin B
Mike B, Owner at BEST WESTERN PLUS The Croft Hotel, responded to this review

Wow, what a fabulous review, thank you. I'm glad that you loved what we had done to the downstairs of the hotel which was completed prior to your wedding - the upstairs has now been completed and all of the bedrooms and bathrooms completely refurbished - they look fantastic!! All of our staff (both front of house and in the... More 

2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 10 May 2016

I had asked for a twin room and when we arrived only a double was available but the management sorted this out very quickly providing an additional room for the same price. While there was refurbishment going on in the hotel this was not a problem - in fact most of the hotel looked very freshly decorated and furnished. Dinner... More 

Helpful?
1 Thank Simon G
Mike B, Owner at BEST WESTERN PLUS The Croft Hotel, responded to this review

Thank you very much for taking the time to leave a review and I'm glad you enjoyed your stay with us. The upstairs refurbishment has now been completed and part of that was a renewal of the heating and hot water system so hopefully the problem with the noisy water pipes is now resolved!! I hope you come back and... More 

Newton Aycliffe, United Kingdom
Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 9 May 2016 via mobile

We visited the hotel with family on Saturday 7th May 2016 for a wedding and even though the hotel is undergoing extensive repairs and maintenance mainly externally. The hospitality and service was excellent, the interior design and refurbishment is beautiful the owner and all of the staff should be congratulated for all your efforts and hard work. I'm sure it... More 

Helpful?
Thank masherc18
Mike B, Owner at BEST WESTERN PLUS The Croft Hotel, responded to this review

Thank you very much for leaving a review. We are all delighted you had such a positive experience here with us, and, we hope you will come back and see the hotel again now that the upstairs refurbishment is completed. More 

Level Contributor
37 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 5 May 2016 via mobile

We stayed here just for the 1 night Upon arrival scaffolding enclosed the building which didn't look good We drove into the car park around the back of the hotel and still didn't look to good Went through the doors to reception And oh my god What a lovely place very very nice the downstairs has been renovated to an... More 

Helpful?
Thank Carlos4485
Mike B, Owner at BEST WESTERN PLUS The Croft Hotel, responded to this review

Thank you so much for taking the time to leave a review. I am so glad you found so many positives about the hotel, and, the refurbishment is now completed (the bedrooms and bathrooms all look gorgeous now!) so I hope you will come back and stay with us again soon. More 

1 review
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 2 May 2016 via mobile

We chose this venue for its surroundings and before a takeover. On our day 26th March the front of the hotel looked like a building site so outside photos impossible. No reduction in our wedding was offered. The service of staff throughout the weekend was appalling. Wrote a 4 page complaints letter to the owner and he did not address... More 

Helpful?
8 Thank Emmalouisehuscroft
Mike B, Owner at BEST WESTERN PLUS The Croft Hotel, responded to this review

Myself and this reviewer have met and chatted (parting, I hope on good terms), and, I stick by my 'two sides to every story' comment although at the time I was just attempting to not get into an argument with this customer. The bottom line is that yes, probably some of the staff did have a bit of an 'attitude'... More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Room Service
  • Free Parking
  • Bar/Lounge
About the property
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Dry Cleaning

Additional Information about BEST WESTERN PLUS The Croft Hotel

Address: Dalton Road, Croft-on-Tees DL2 2ST, England (Formerly The Croft Hotel)
Region: United Kingdom > England > Durham > Croft-on-Tees
Price Range: $122 - $142 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — BEST WESTERN PLUS The Croft Hotel 3*
Number of rooms: 19
Reservation Options:
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Also Known As:
Best Western The Croft Hotel Croft-On-Tees
Best Western Darlington
Croft Spa Hotel
Darlington Best Western
Best Western Croft
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Questions & Answers

Here's what travellers have asked, with answers from BEST WESTERN PLUS The Croft Hotel staff and other travellers.
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Santa Barbara, California

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Questions? Get answers from BEST WESTERN PLUS The Croft Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We got a superior room and it really was.”
 of 5 bubbles 808marianh, 18 Nov 2016 | Read review
“Room 15 was great - perfect décor and really quiet as it was at the end of the corridor.”
  • Room 15
  • Room 15
 of 5 bubbles Leemarr_8, 20 Oct 2016 | Read review
“Do not miss the full English, save room, miss your dinner, but have the breakfast - fantastic!”
 of 5 bubbles Z5562XRsteveh, 3 Oct 2016 | Read review
“Some rooms have better Wi-Fi connection than others. When booking just say what you need and they will do their utmost to accommodate you”
 of 5 bubbles 855jann, 8 Sep 2016 | Read review
“Front facing rooms have the best views.”
 of 5 bubbles pmcewen49, 31 Aug 2016 | Read review
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