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BEST WESTERN PLUS The Croft Hotel

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BEST WESTERN PLUS The Croft Hotel
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294 Reviews from our TripAdvisor Community

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Showing 294: English reviews
Lincoln, United Kingdom
Reviewed 5 March 2016 via mobile

Stayed overnight at this lovely hotel by the banks of the Tees. Currently being completely refurbished, the public rooms are contemporary and stylish. Very welcoming, this place has real character whilst retaining a sense of contemporary cool. Our ensuite bedroom was simply huge with great views of the church and bridge over the nearby river. Staff were friendly and professional,...

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Helpful?
1Thank daftpuddin
Mike B, Owner at BEST WESTERN PLUS The Croft Hotel, responded to this review

Thank you very much for leaving a review. I'm so glad you enjoyed your stay and found our staff and restaurant particularly worthy of mention. We look forward to welcoming you back in the future.

York, United Kingdom
Reviewed 26 February 2016 via mobile

I am a weekly visitor to this hotel, and have been for some years. Over the time we have seen many changes, but never to the degree we are seeing now. The new owner, and management team have a sense of determination about them we have never seen before. They are revamping the hotel from its core (not superficially as...

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1Thank Mr_F999
Mike B, Owner at BEST WESTERN PLUS The Croft Hotel, responded to this review

Thank you for taking the time to leave a review. This review we all find exceptionally pleasing, not just because you rated us 5/5, but, because as a regular visitor you are in a position to see the work that is happening and the changes we are making to the hotel - not only in terms of its physical infrastructure,...

Stockton-on-Tees, United Kingdom
Reviewed 24 February 2016 via mobile

Clean tidy hotel, friendly staff but badly in need of full and rapid refurbishment. Our room view wasn't worth taking picture of! Dining tables were welded angle iron frames with planks bolted on. Breakfast was really nice. You can see from the two pictures security is a strong point.

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2Thank David D
Mike B, Owner at BEST WESTERN PLUS The Croft Hotel, responded to this review

Thank you for leaving a review. I have to say I am surprised that you felt the hotel was in need of a "full and rapid refurbishment", as, we have recently had all of the downstairs refurbished at a cost in excess of £500,000 and many people have commented on how beautiful it now looks. I accept the upstairs and...

Ripon, United Kingdom
Reviewed 20 February 2016 via mobile

We spent a lovely night at the hotel. Our room was huge and the facilities were all that you needed. The hotel was nice and clean and tidy, the staff were all friendly and helpful, especially the bar man who served us drinks at about 2 in the morning. Breakfast was great plenty and good quality.

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Helpful?
2Thank danford1
Mike B, Owner at BEST WESTERN PLUS The Croft Hotel, responded to this review

Thank you for leaving a review. We are delighted that you enjoyed your stay and found the staff friendly and helpful, we will pass on your comments to them. We look forward to welcoming you back in the future.

London, United Kingdom
Reviewed 11 February 2016

Stayed here for one night on the way to Edinburgh. Vert friendly welcome. Rooms are spacious , with a large bathroom. Downstairs has been beautifully refurbished. Ate in the restaurant, which served very good food. Loved the sweet potato fries ! Nice little village on the Teesdale way. We will return.

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Helpful?
1Thank Bubaluyve
Mike B, Owner at BEST WESTERN PLUS The Croft Hotel, responded to this review

Thank you for taking the time to leave a review. We are very please you enjoyed your stay with us,and, hope you will visit us again once our refurbishment has been completed. We look forward to welcoming you back.

Reviewed 11 February 2016 via mobile

Stayed last night, ate in restaurant which was good, retired for a relaxing bath to find water was taking a while to come through!! Spoke to duty manager at 9pm to be told they had no hot water! Which they knew when we checked in! This totally spoilt the stay! When left this morning,no one around so after waiting 5...

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Helpful?
Thank martin mjb
Mike B, Owner at BEST WESTERN PLUS The Croft Hotel, responded to this review

Thank you for taking the time to post a review. I'm afraid to say I can't argue with you on this. We did indeed have a problem with the hot water supply, and, although we got it sorted pretty quickly it wasn't operating correctly during your stay. We did inform everybody who was booked in about the issue prior to...

Reviewed 7 February 2016 via mobile

Visited this hotel on a date night with my other half. Check in was easy and hassle free. What a pleasure john was on reception throughout the night. What a credit to the hotel. Made us feel comfortable and at ease throughout our stay . Fantastic job john well done x tammy and Scott x

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1Thank Tammy B
Mike B, Owner at BEST WESTERN PLUS The Croft Hotel, responded to this review

Thank you so much for taking the time to leave a review. We are so pleased that you found the staff helpful and accommodating and we look forward to welcoming you back to The Croft in the near future.

Darlington, United Kingdom
Reviewed 29 January 2016

My mum and I had the pleasure of having a cream tea here. The bar and lobby area was beautifully refurbished. The man behind the bar during our tea was absolutely wonderful. He was attentive and very accommodating-even gave us an extra scone to take home at the end. Would highly recommend a visit here or a drink, or anything...

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Helpful?
2Thank Katie K
Mike B, Owner at BEST WESTERN PLUS The Croft Hotel, responded to this review

Thank you for taking the time to leave a review. We are delighted you enjoyed your cream tea and felt the service levels we offered were so good. We're also glad you liked the refurbishment of the downstairs areas - the rest of the hotel will be done soon so do come back and see us!! We look forward to...

Dunbar, United Kingdom
Reviewed 14 January 2016

We arrived pare after a tiring flight. Entering the warmth of the reception area was a joy. Lovely fires burning in two areas and a friendly welcome. Our bags were taken to our respective rooms. We returned to the newly refurbished bar area for a relaxing drink. We had missed dinner but the chef provided us with an excellent plate...

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Helpful?
Thank harann2014
Mike B, Owner at BEST WESTERN PLUS The Croft Hotel, responded to this review

Thank you for taking the time to leave a review. We accept that the upstairs does need a full refurbishment and this is underway and should be finished by mid 2016. We are however glad you found so many other things positive about your stay from our newly refurbished bar and restaurants to our helpful and friendly staff. We do...

Reviewed 13 January 2016

The lobby, bar and entrance have all been revamped, however the rooms have not! They should have been done at least 5 years ago, mound in the tiles, bland basic room, unbelievably bad secondary glazing, and just generally really tired. I was staying one night on business so no real issue, however had I been paying, I would not have...

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Helpful?
1Thank Karen H
Mike B, Owner at BEST WESTERN PLUS The Croft Hotel, responded to this review

Thank you for taking the time to leave a review. We accept that the rooms are due for a refurbishment, and, they should actually all be completed by mid 2016. We do try to ensure that in the interim we offer exceptional value (which I believe we do), and, as you say, the downstairs has been fully refurbished and our...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Room Service
  • Free Parking
  • Bar/Lounge
About the property
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Dry Cleaning

Additional Information about BEST WESTERN PLUS The Croft Hotel

Address: Dalton Road, Croft-on-Tees DL2 2ST, England (Formerly The Croft Hotel)
Region: United Kingdom > England > Durham > Croft-on-Tees
Price Range: $101 - $147 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — BEST WESTERN PLUS The Croft Hotel 3*
Number of rooms: 19
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Also Known As:
Best Western The Croft Hotel Croft-On-Tees
Best Western Darlington
Croft Spa Hotel
Darlington Best Western
Best Western Croft
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Questions & Answers

Here's what travellers have asked, with answers from BEST WESTERN PLUS The Croft Hotel staff and other travellers.
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Santa Barbara, California

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“double room 15 bathroom very restricted us - see comments above”
 of 5 bubbles oldcachhouse, 21 Dec 2016 | Read review
“Upgrade from standard room was insignificant”
 of 5 bubbles , 20 Dec 2016 | Read review
“We got a superior room and it really was.”
 of 5 bubbles 808marianh, 18 Nov 2016 | Read review
“Room 15 was great - perfect décor and really quiet as it was at the end of the corridor.”
  • Room 15
  • Room 15
 of 5 bubbles Leemarr_8, 20 Oct 2016 | Read review
“Do not miss the full English, save room, miss your dinner, but have the breakfast - fantastic!”
 of 5 bubbles Z5562XRsteveh, 3 Oct 2016 | Read review
5 of 5