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The staff is helpful and friendly. One of the better hotel breakfasts. But the rooms are lacking. The counter space in bathroom is small, and no shelves. There wasn't a dresser to put our clothes in, and we were staying seven days. The couch wasn't...More
1 Thank PhyllisD59
Response from RachelCrowther, General Manager at SpringHill Suites Grand Rapids NorthResponded 4 August 2015
Thank you for taking the time to complete a review in regards to your recent stay at the SpringHill Suites Grand Rapids North.
We see that there is room for improvement based on your feedback.
Please accept our apology for not meeting your expectations during...More
I have given this hotel a 3.stars. These were my reasons:
Pro: Excellent location - close to interstate, many places to eat and shop.
Staff services: 5-Star and outstanding, friendly and accommodating.
Breakfast: 4- star, very good
Con: Décor outdated.
Room- not well appointed, no...More
2 Thank geffect95
Response from RachelCrowther, General Manager at SpringHill Suites Grand Rapids NorthResponded 27 July 2015
Thank you for taking the time to write a review regarding your most recent stay in Grand Rapids.
As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept...More
Very nice comfortable hotel. The suite has a seating area with kitchenette and the sleeping area had a king size bed. The staff was friendly and helpful and the free breakfast was very good. It is located near a large shopping area and very close...More
Thank John K
Response from RachelCrowther, General Manager at SpringHill Suites Grand Rapids NorthResponded 20 July 2015
Thank you for sharing your experience at the Springhill Suites Grand Rapids North.
We appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations....More
We stayed here with the kids on the trip up north. The staff was very friendly, and the hotel was in great shape. The room was very clean, and a perfect size for the four of us. We appreciated the free wifi, and the breakfast...More
Thank Katie D
Response from RachelCrowther, General Manager at SpringHill Suites Grand Rapids NorthResponded 16 July 2015
Thank you for sharing your experience at the SpringHill Suites Grand Rapids North through TripAdvisor.
We appreciate your feedback and are delighted to hear you enjoyed our very friendly staff and very clean rooms! With a spirit to serve, we take great pride in not...More
I always enjoy the friendly staff and good service. The bathrooms and decor are getting worn. Instead of properly fixing things in the restrooms, they cover them with caulk. Please give then bathrooms some attention!!!More
1 Thank mhsbw
Response from Justin S, Manager at SpringHill Suites Grand Rapids NorthResponded 13 July 2015
Thank you for sending us your feedback regarding your recent stay at the Springhill Suites Grand Rapids North!
I apologize for the condition of the room not being up to standard. We will pass this along to our Maintenance staff to ensure any rooms not...More
US$157 - US$265 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
Non-Smoking Rooms ,
Number of rooms
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United States >
Kent County >
Also Known As
Springhill Suites Grand Rapids North Hotel Grand Rapids