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Al Bustan Palace, A Ritz-Carlton Hotel

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#4 of 49 Hotels in Muscat
Certificate of Excellence
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Al Bustan Palace, A Ritz-Carlton Hotel
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2,037 Reviews from our TripAdvisor Community

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Showing 1,512: English reviews
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United States
Reviewed yesterday NEW

I have no idea why the Al Bustan is a five-star hotel or part of the Ritz-Carlton chain, and we would never stay here again. In a nutshell, this is a 3-star beach hotel with 5-star prices and a bad attitude. My wife and I love the Ritz-Carlton chain. It is our default hotel wherever in the world we travel...

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Helpful?
Thank 345lex
New Delhi, India
Reviewed 2 days ago NEW

Visited for a friends wedding in Feb of this year. Lovely property overlooking a gorgeous beach with cliffs plunging into the deep blue Arabian Sea. Huge lawns that are dotted with palm trees and loungers allowing you to enjoy the temperate climate. Service was quietly confident and the staff were universally charming and welcoming. Every request was catered to confidently...

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Thank Jaidev M
New Haven, Connecticut
Reviewed 2 days ago NEW

We traveled here with our two children, ages 10 and 13. Pros: Wow, is the lobby impressive! We loved our stay, which started off with a complimentary upgrade from the least expensive rooms to the Presidential Suite! Our suite was massive, and amazing. We loved the swimming pool, and my favorite part was that when we arrived, we were greeted...

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Thank JSMCT
Reviewed 4 days ago NEW

The property and surroundings of the hotel are absolutely stunning. Upon arrival, check in was proceeded smoothly and quickly and was offered a welcome drink. The buffet breakfast is large but has a very good quality spread - including fresh coconuts and a juice bar where the staff are more than happy to make drinks to your choice. Staff were...

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Thank Sannya K
London, United Kingdom
Reviewed 4 days ago NEW

It's best to check with the hotel whether they are having any events if you plan to stay over a weekend. Last Friday afternoon and evening there was an extremely noisy beach event which spoilt our stay.

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Helpful?
Thank ebt58
AlBustanPalace, General Manager at Al Bustan Palace, A Ritz-Carlton Hotel, responded to this review

Dear “ebt58”, Warm greeting from Al Bustan Palace, a Ritz-Carlton Hotel! I would like to thank you for taking time to provide us your comment regarding your recent visit with us. At The Ritz-Carlton the comfort of our guest is one of our highest concerns and I am sorry that we did not live up to this. I would be...

Keerbergen, Belgium
Reviewed 5 days ago NEW

Al Bustan Muscat,Winter Hollidays in Paradise,Very dedicated service and most friendly ,an experience to live more than ounce in a livetime.We are regular guests at Al Bustan for many years and are looking forward to go back next year.

Review collected in partnership with The Ritz-Carlton Hotel Company
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Thank luc898
Dubai, United Arab Emirates
Reviewed 6 days ago NEW

I've stayed in many hotels in Muscat and the Al Bustan Palace is another level completely. It's incredible. The grounds are amazing: lush rolling lawns and palm trees as far as the eye can see, peppered with sun loungers, parasols and amazing hammocks. It's much much bigger than the Shangri La and the Chedi, where I always felt cramped. We...

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1Thank Kelly1814
Leicestershire
Reviewed 6 days ago NEW

We stayed at the Al Bustan for 9 nights in March. The lobby is impressive but note that is not enough for the Sultan, who is having an even larger chandelier fitted during the forthcoming refurbishment of the hotel. This is for the 2018 Arab leaders summit, the newly opened parliamentary building is nearby. Ritz Carlton only manage the hotel,...

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1Thank Paul_of_Ashby
Dubai, United Arab Emirates
Reviewed 6 days ago NEW

This is a great place to escape from the fast-paced lives we lead today. To start with the location is excellent - the hotel is located on a secluded beach, surrounded by mountains. That immediately fuels the sense of tranquility. Second, the hotel itself has stunning architecture. When you get into the lobby you enter the world of 1001 Arabian...

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Thank Joe D
SURREY
Reviewed 1 week ago

We stayed in a lagoon room (109) with direct access to a lagoon style pool. The pool temperature was perfect, the only downside was that not all of the bubble beds worked and the surfaces were quite rough. Also the room terraces do not receive much sunlight, at least not in February, so we couldn't make use of the sunbeds...

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1Thank gothicdreams

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Amenities

Highlights
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Room Service
  • Restaurant
  • Bar/Lounge
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Free Parking
  • Business Centre with Internet Access
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Laundry Service
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
  • Breakfast Available
Official Description (provided by the hotel)
Set against a dramatic backdrop of rugged mountains, Al Bustan Palace, a Ritz-Carlton Hotel, lies solitary amid an emerald green oasis with 200 acres of lush beachfront landscaping, overlooking the glittering azure waters of the Gulf of Oman. ... more   less 

Additional Information about Al Bustan Palace, A Ritz-Carlton Hotel

Address: PO Box 1998, Muscat 114, Oman (Formerly Al Bustan Palace, a Ritz-Carlton Hotel)
Region: Oman > Muscat Governorate > Muscat
Price Range: $508 - $1,377 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Al Bustan Palace, A Ritz-Carlton Hotel 5*
Number of rooms: 250
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Also Known As:
Intercontinental Hotel Muttrah
Hotel Style:
#1 Romantic Hotel in Muscat
#1 Business Hotel in Muscat
#2 On the Beach Hotel in Muscat
#4 Luxury Hotel in Muscat
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Questions & Answers

Here's what travellers have asked, with answers from Al Bustan Palace, A Ritz-Carlton Hotel staff and other travellers.
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Questions? Get answers from Al Bustan Palace, A Ritz-Carlton Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms overlooking the grounds with a seaview”
 of 5 bubbles 796jaidevm, 26 Mar 2017 | Read review
“Be really nice to the hotel front desk clerk and maybe you'll be as lucky as we were and be upgraded to an expansive suite!”
 of 5 bubbles JSMCT, 26 Mar 2017 | Read review
“Choose a sea view - it's superb.”
 of 5 bubbles Kelly1814, 22 Mar 2017 | Read review
“Sea View, upper floors”
 of 5 bubbles Paul_of_Ashby, 22 Mar 2017 | Read review
“sea view, as high as possible.”
 of 5 bubbles mungoandmaria, 8 Mar 2017 | Read review
5 of 5