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I was in the hotel and spa and is super expensive, the service is very poor, and the spa is not what I expected, the rooms are ok, but the price is high and needs a renovation. The pool and the gardens are beautiful but...More
Booked a Temazcal Ceremony as a present ... the ceremony was ok but no service at all from spa-side (no drinks, no explanation, lockers not usable, no shower items) & reception (booking was a nightmare) ... outstanding price for no service!
The grounds are actually nice and the food and drinks were pretty good which is why I give it 2 stars but my wife and I used the spa area and the jacuzzi/steam. First of all they couldn't get therapists until about 3hrs later and...More
we stayed just one weekend as a couple an noticed the following:
- service is never proactive: no matter if you are at the pool or at the restaurant or at the spa, you will have to go to lobby to ask for assistance or...More
We stayed at the hotel because it was highly recommended and we needed to go to an event nearby. In the city of Atlixco the Mansion del Conde Hotel is a better option!
All in all, the setting of the hotel is very nice but...More
US$125 - US$151 (Based on Average Rates for a Standard Room)
Number of rooms
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