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The Pier House Hotel

Charlestown Road Harbour Front, Charlestown, St Austell PL25 3NJ England
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveller (484)
Panoramas (8)
Room & Suite (170)
What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
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What you can expect during your stay
  • Hand sanitiser available to guests & staff
  • Regularly sanitised high-traffic areas
Updated 24/10/19 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Updated 24/10/19 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.


Travellers' Choice
The Pier House Hotel and Restaurant in St Austell Cornwall is situated on the picturesque harbour of Charlestown with stunning views of the port and coastline of St Austell bay. It has been a hotel since 1920 and now incorporates the Harbourside Inn Public House since 2004.
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Property amenities
Paid public parking nearby
Free High Speed Internet (WiFi)
Free breakfast
Taxi service
Non-smoking hotel
Bar / lounge
Breakfast available
Breakfast buffet
Complimentary instant cofffee
Kids' meals
Special diet menus
Outdoor furniture
Sun terrace
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Room features
Room service
Wake-up service / alarm clock
Flatscreen TV
Complimentary toiletries
Hair dryer
Room types
Ocean view
Non-smoking rooms
Family rooms
Good to know
Great View
Languages Spoken
952Reviews8Q+A100Room tips
Traveller rating
  • 572
  • 229
  • 84
  • 30
  • 37
Time of year
Traveller type
Selected filters
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  • English
Popular mentions
Susan B wrote a review 20 Oct
1 contribution
We stayed for 3 nights and stayed in a really lovely room. It was clean, bright and modern. The staff couldn't have been more helpful, and were very polite and friendly. Pretty obvious that the owner kept her staff through the pandemic as they showed a wealth of knowledge and experience which was sadly lacking in other hotels we have stayed in recently. The Pier House Hotel is in a perfect location and we really enjoyed our stay there. All the meals were excellent. Found the hotel on the internet and it definitely lived up to expectations. We would love go back again!
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Date of stay: September 2021
Sleep Quality
bigjim9876 wrote a review 18 Oct
Norwich, United Kingdom7 contributions4 helpful votes
We had a six night break in September. Travelled by train from Norfolk with short taxi journey from St Austell station. Great views from our very comfortable room (25). Staff all very friendly, helpful and efficient. Local taxis arranged for trips to Heligan Gardens and Eden Centre. Pleasant short walks around harbour area offer other facilities and places of interest. I would thoroughly recommend The Pier House for a short break.
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Date of stay: September 2021
Sleep Quality
Room Tip: Check that you have harbour & sea views from your room.
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lynn r wrote a review 16 Oct
1 contribution
We found this hotel by accident some 7 years ago and have been coming to stay every year (excepting Covid) ever since. Why would we want to go anywhere else? The hotel manages to combine the best of a holiday break from the humdrum with a marvellously relaxed atmosphere. Anything you want, you only have to ask. The staff are friendly, professional and helpful in the extreme : want to know about buses to Polperro? - no problem; prefer to swap endless coffees on the terrace rather than have a breakfast? - absolutely! If it weren't for the fact that we'd feel selfish, we wouldn't share one of Cornwall's best-kept hotel secrets!
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Date of stay: October 2021
Sleep Quality
Room Tip: All rooms have great views - some over the harbour and some out to sea. All are really well...
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bktmail wrote a review 15 Oct
Newton Abbot, United Kingdom18 contributions5 helpful votes
We wanted a dog friendly hotel and we got that with a good room and the most helpful staff. The setting was lovely and we found no need to venture far. Super breakfast and bar food and nothing was too much trouble.
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Date of stay: October 2021
Sleep Quality
debcox wrote a review 14 Oct
Oxford883 contributions352 helpful votes
It’s in a great location with superb outdoor seating and plenty of character. We can only comment on the bar but it’s very smart and attractive with friendly staff to make you welcome and a superb choice of beers, snacks snd food which all looked excellent.
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Date of stay: September 2021Trip type: Travelled as a couple
Response from Rob brewer, General Manager at The Pier House Hotel
Responded 1 week ago
thank you for your review of Pier House Hotel, Charlestown, . All feedback is greatly appreciated, and we love to hear that guests have enjoyed their visit. We’re looking forward to welcoming you back soon.
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US$141 - US$188 (Based on Average Rates for a Standard Room)
pier hotel st austell, the pier hotel
United KingdomEnglandCornwallSt AustellCharlestown
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Frequently Asked Questions about The Pier House Hotel
Which popular attractions are close to The Pier House Hotel?
Nearby attractions include Charlestown Harbour (0.09 km), Shipwreck Treasure Museum (0.2 km), and The Harbourside Inn (0.03 km).
What are some of the property amenities at The Pier House Hotel?
Some of the more popular amenities offered include free wifi, free breakfast, and an on-site restaurant.
What food & drink options are available at The Pier House Hotel?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at The Pier House Hotel?
Yes, paid public parking nearby is available to guests.
What are some restaurants close to The Pier House Hotel?
Conveniently located restaurants include Charlie's Coffee House, The Longstore Steaks & Seafood, and The Boathouse Charlestown.
Is The Pier House Hotel located near the city centre?
Yes, it is 0.5 km away from the centre of Charlestown.
Are there any historical sites close to The Pier House Hotel?
Many travellers enjoy visiting Mevagissey to Fowey Ferry (7.2 km) and The Lost Gardens of Heligan (6.5 km).
Does The Pier House Hotel have any great views?
Yes, guests often enjoy the harbour view available here.