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Diana Grand Hotel

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Via Giuseppe Garibaldi 110, 17021 Alassio Italy
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Traveller (120)
Room & Suite (18)
Pool & Beach (13)

About

#38 of 51 hotels in Alassio
Location
Cleanliness
Service
Value
Facing the Alassio sea, completely climatized with private parking, the hotel is close to the historical centre and the port and still enjoys the maximum quietness. Large and elegant rooms and junior suites with balcony and all comforts, satellite Tv with inside circuit, American bar, sitting room, a warm swimming pool that can be completely opened into the garden and solarium with a Jacuzzi, sauna and gym perfectly equipped and Wellness Center.
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Property amenities
Paid private parking on-site
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Beach
Pets Allowed ( Dog / Pet Friendly )
Couples massage
Car park
Wifi
Indoor pool
Bar / lounge
Restaurant
Breakfast buffet
Facial treatments
Foot massage
Full body massage
Hammam
Hand massage
Head massage
Manicure
Massage
Neck massage
Pedicure
Steam room
Waxing services
Baggage storage
Concierge
Sun umbrellas
Doorperson
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
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Room features
Blackout curtains
Bathrobes
Air conditioning
Private beach
Dining area
Interconnected rooms available
Minibar
Flatscreen TV
Private balcony
Room service
Safe
Sofa
Wardrobe / wardrobe
Clothes rack
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Room types
Ocean view
City view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Business
Great View
Languages Spoken
English, French, Russian, German and 1 more
185Reviews5Q+A7Room tips
Traveller rating
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Anna M wrote a review Aug 2020
4 contributions1 helpful vote
We had probably the ugliest room ever: small, badly designed, old and smelly. The location is nice, there’s easy access to the beach. The parking is definitely too expensive (€25.-/day). The staff did not really care whether we were comfortable.
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Date of stay: August 2020Trip type: Travelled with family
1 Helpful vote
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RochesterBluebird wrote a review Dec 2019
Rochester65 contributions19 helpful votes
We stayed in this hotel at the end of September for 2 nights. Everything was good, food, room, staff, ect., even the weather was perfect. We had a lovely stay. Would recommend. Definitely going back next year.
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Date of stay: September 2019
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RomeHome wrote a review Sep 2019
USA125 contributions127 helpful votes
I was so looking forward to a relaxing stay at the Diana Grand. When I arrived, the front was crowded with gorgeous cars and the lobby and dining rooms stunning. But when I got to my room, it was 24C and remained that way for the entire stay (Room 414). I asked for assistance and nothing could be done. I was assured by the reception desk and the directore Piero Ivaldi that a technician would arrive on Friday to correct the situation. No one ever came. (Oh, and I was offered a fan for comfort since I was paying 200+ euro per night.) But why is this not 4 stars? They are circa 1980s, with two twins put together, the pillows are hard as rocks, the bathrooms smell musty because there’s no ventilation, and the marble is stock brown with the old fashioned hair dryer with the rubber air hose. The so-called side tables are plywood covered in fabric and the closet is in the wall. The owners are obviously doing well given the Ferrari parked in their garage but at least for this guest, there were no attempts to truly correct this horrible stay from the start - offered a room with no view, then one on a low floor, then a lateral view room for the last night all while claiming that they were full, which I know they weren’t (the room next to me was empty) - so I would not recommend staying here. There are other 3 star hotels next door and in the city of you can go to a real 4 star or better elsewhere.
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Date of stay: September 2019Trip type: Travelled solo
4 Helpful votes
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Response from DianaGrandHotel, Responsabile reception at Diana Grand Hotel
Responded 28 Sep 2019
Gentile Ospite, Ci dispiace smentire ciò che Lei afferma. Di solito accogliamo le critiche costruttive come un input per migliorarci, ma non è questo il caso. Quando Lei è arrivato in hotel, non appena si è lamentato per il caldo Le è stato mandato SUBITO un facchino in aiuto. L'aria condizionata funzionava, era Lei che affermava di non voler aspettare che la temperatura scendesse. Quando Lei ha nuovamente chiamato il Front Office il facchino e un'addetta al ricevimento sono saliti in camera Sua: l'aria condizionata funzionava e la temperatura infatti era scesa di 1 grado in pochi minuti, ma anche questo non andava bene: Lei voleva 18 gradi SUBITO! Le è stata proposta un'altra camera lato collina - perché non avevamo più a disposizione stanze vista mare, ma Lei l'ha rifiutata. A quel punto Le è stato proposto un ventilatore per integrare l'aria condizionata, ma Lei ha rifiutato anche quello. La mattina seguente è stato mandato un manutentore nella Sua camera. E' sceso al ricevimento dicendo che per lui l'aria condizionata funzionava, cosa confermata da Lei stesso scendendo per andare a colazione. Al ritorno dalla colazione si è lamentato di nuovo per il caldo. A questo punto Le è stato proposto di spostarsi in una camera della stessa tipologia al secondo piano. Le è stato spiegato che l'arrivo previsto in quella camera sarebbe stato dirottato nella camera da Lei occupata fino a quel momento. Lei ha rifiutato lo spostamento dicendo di non voler stare al secondo piano. Le è stato proposto di passare l'ultima notte in una Junior Suite di recente ristrutturazione, occupata fino a quel momento, con vista mare laterale, ma Lei ha risposto NO anche a quest'ultima offerta. Sottolineiamo inoltre che nessuno prima di Lei si era mai lamentato dell'aria condizionata in quella stanza e che anche il tecnico stesso ne ha verificato il corretto funzionamento. Non vedo cosa centri in tutto questo il discorso della Ferrari parcheggiata nel garage, visto che appartiene a un cliente e non ai proprietari. Per quanto riguarda i mobili possiamo in parte darle ragione. La nuova proprietà sta infatti provvedendo alla graduale completa ristrutturazione dell'edificio, mobili inclusi, anche se quelli attuali non sono affatto terrificanti come da Lei descritti e soprattutto le foto online rispecchiano la situazione reale. Parlando del letto, Lei lamenta il fatto che fossero due letti separati uniti in letto matrimoniale. La informo che questa è una consuetudine negli hotel e Lei in quanto Travel Blogger dovrebbe saperlo...ECCO, forse in quanto Travel Blogger si aspettava magari una scontistica particolare, o meglio, una vacanza offerta dalla Direzione in cambio di una buona recensione, ma ci dispiace informarla che questo NON è il modo di lavorare QUI al Diana Grand Hotel. Ad ogni Sua richiesta è corrisposto un intervento immediato del nostro Staff per cercare di soddisfare le Sue esigenze quindi, in tutta sincerità, non abbiamo nulla da rimproverarci. Cordiali saluti.
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Anastel wrote a review Jul 2019
Prangins, Switzerland9 contributions4 helpful votes
+1
This hotel absolutely not deserved 4 stars. Prices it’s to high for what you get. Not go there ! Room that we get was in another building near hotel. Rooms looks different from pictures from site of hotel. Everything very very old! Old furniture i think near 30 years ...small so bad that i not put my clothes inside. :( prefer let it in luggage. Shower inside bath very old and not comfortable. Water go everywhere. Air conditioner not really refresh room. Windows go to railway, it’s very noisy. All 4 nights we wake up before our bell because at 8:00 in the morning people start work in room up us. Stay construction there. So we could not sleep and relax in our room, because always stay huge noise at walls. Hotel of course not inform us before ,about this. They could not change rooms for us, because hotel was full. In the end give us 15% discount, but it’s nothing because our holiday was already broken. Also want to tell everybody not go eat dinner in hotel restaurant. The first evening we decided to stay there. And it was big mistake. Near 1 hour we wait food and in the end they forgot to cook lasagna for children . And our fish for 24 euro with one piece if Sea bass was so little...we were really surprised. Women who served wine for us, loose our bottle. So after they need bring new one because our was lost Service bad, very long , personal not speak English ,not smile, not really polite. Even for fish they not give us correct knife. When come manager , hi was angry against us. You see in his face that hi not happy. And we were giving him nervous. Really repulsive staff. For breakfast too. Staff ignored us. Not help to make table for 6 person.So we move table alone by ourselves . We should come to them and ask bring caffe and hot water for tea. But i was surprised because for italien people they were different. It’s no fair, we all your clients. So they should be nice with everybody. In breakfast i could not open bottle with water, nobody not even ask me if i need help. But when come some italien old guy and ask where stay not cold water. They fast run to serve him. I think its not correct! So again not recommend to nobody.
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Date of stay: July 2019Trip type: Travelled with family
3 Helpful votes
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Coralie MC wrote a review Sep 2018
Nice, France162 contributions58 helpful votes
We stayed 2 nights in this hotel for a week end with my husband. The hotel has a good location and offers different good services (private beach, car valet, spa, indoor pool - that requires some refurbishment). Location is nice, just in front of the sea and 10min walking from the city centre with restaurants/shops. Some negative aspects that are not aligned with a 4-star hotel: breakfast very poor and with industrial things, rooms really old-fashioned and pool not renewed, with damaged walls. That’s why it does not justify such average daily rate.
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Date of stay: September 2018Trip type: Travelled as a couple
3 Helpful votes
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PRICE RANGE
US$171 - US$336 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
diana grand alassio
LOCATION
ItalyLiguriaItalian RivieraAlassio
NUMBER OF ROOMS
55
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Frequently Asked Questions about Diana Grand Hotel
Which popular attractions are close to Diana Grand Hotel?
Nearby attractions include Bagni Marcella (0.4 km), Parrocchia Santa Maria Immacolata Frati Cappuccini (0.4 km), and Bagni Rosetta (0.3 km).
What are some of the property amenities at Diana Grand Hotel?
Some of the more popular amenities offered include an indoor pool, free wifi, and free breakfast.
Which room amenities are available at Diana Grand Hotel?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Diana Grand Hotel?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Diana Grand Hotel?
Yes, a parking garage and paid private parking on-site are available to guests.
What are some restaurants close to Diana Grand Hotel?
Conveniently located restaurants include Osteria Santa Vittoria, La Cambusa di Marchino, and Trattoria I Matetti.
Are there opportunities to exercise at Diana Grand Hotel?
Yes, guests have access to an indoor pool and a fitness centre during their stay.
Are any cleaning services offered at Diana Grand Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Diana Grand Hotel?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Which languages are spoken by the staff at Diana Grand Hotel?
The staff speaks multiple languages, including English, French, German, Italian, and Russian.