The room was very clean, bed was comfortable. Bathroom was spacious but there was no shower curtain or glass slider so it was easy to splash water all over when taking a shower (room 214) other rooms had pull over glass panels. The pool is fabulous, a perfect way to cool off at the end of the day.The staff was very attentive in the morning at the breakfast buffet to bring coffee. I'd stay here again.
This hotel saw 5 stars 20-30 years ago. The object is served by 2 sisters who have no idea about the 5 * handling culture. On arrival (daughters room) the sliding wardrobe door hardly crushed my 6 year old daughter as she opened it (I grabbed it). The air conditioning did not work in our room - the lady at the reception (as it later turned out the manager - one of the sisters) informs me that the air conditioning works every 2 hours - I ask if it's a joke since it's 35 degrees outside. Pictures of air conditioning controllers attached. After the intervention, we get another room with a broken glass. After another intervention at the reception, the Lady informs me that I have to pay for one night (the reservation was for 6 nights) and that we should look for another hotel and she does not want any comments about HER hotel. I am asking if I will propose another room? Not ! WTF ??? So I am enclosing photos of the room and a decaying hotel that can receive a maximum of 3 *. In addition, the room description is not adequate to the description on the booking - the bathrooms are tiles from the 60's, not marble. The tiles falling off the pool were the attraction of the children collecting them (so they smeared the pool with black goo so they wouldn't fall off any further). One of the photos with the door is the entrance to the SPA (Xperience). I attach photos of the terrace and garden. NO COMMENT. And we also visited and used the SPA - a device from the 70's. And also taking seats by the pool - during the stay there were reportedly 120 people in the hotel with a maximum of 30 sunbeds at the pool. So we get up at 6:30 to be occupied and there the gentleman from the reception runs and takes them with guests' towels with cards with room numbers - I ask one of the sisters what's going on because at 6:30 there are no places at the pool - the manager (one of the sisters) answers me that if I want to have a place by the pool, I should CLEVER (EUR? USD?). WELL THIS IS A LITTLE SAINT.…
When I first checked in i was offered room 305 with a ceiling that had black spots all around that looked like mold and a air conditioning that didn't seem to be working well. I went down to Reception to tell them about the issues of this room and was yelled by the Manager who told me that if I didn't like their room options that I could GO AWAY. Later I found out that he was the owner. After that they moved me to another room. This next room seemed better (room 209), but it had a door that connected to a neighboring room. It was not sound proof. I could hear everything the guests next door were saying, I could hear the TV show they were watching, I could hear their telephone conversations, etc. The next morning I was woke up by the neighbor's call to front desk complaining about their AC not working well. That morning I went down to the front desk and told them that I couldn't sleep or rest in that room due to the issues mentioned previously. Considering I still had two more nights in that hotel I wanted a different room or to be moved to another hotel. They changed me to another room which also had poor AC, but at least there was no noise. I just settled for that. Dirty sofas and towel,broken and old carpet covery the stairs,dirty WC(found a black haire on the WC) poor air conditioning. On top of that the treatment from the Manager who should be a pleasant person to deal with is on the contrary a someone who doesn't want to please his guests and treats them very poorly and rudely.…
Very rude staff. AC is not working well. It is July, the weather is so hot and the rooms are super hot. When we complained about this, they told us that we cannot use AC all the time. It is available only for limited time. I never heard of such thing before. Additionally, i am not happy about the cleanness of the rooms. I will never stay here again.
This place would be a “ok” for a 3 star hotel, but 5 start is ridiculous. They provided only 1 hand towel for a 2-person room, and when we wanted another towel, they said it was too late for the day, and we should have told them before. I am sorry, but in which 5* hotel do I have to ask them towel aprior? Cant they assume X people will need X hand towels? Another room had the exact same problem as us the next day. They said we can complain this to whoever we want, and here we go... The service is bad, and rude (0/5). The breakfast is 3/5 at most. The rooms (at least in -1 floor) are awfull 2/5). There is always high humidity and the furniture is from B.C (1/5). The shower stucks, water does not flow (1/5). Did I say that this hotel is 5 star? 👎👎
We came to Montecatini for the first time and we booked a room for 3. However the room which is on -2 level is always very humide and the bed covers are wet. We had to take the shower in max 3 min because the drain gets blocked and the water is all around :( wait for the best part: we asked for towel because the towel had dropped on the flooded bathroom, we called the reception 2 times and waited for 1 hour, we never got it and when we asked to the receptionist, he (rude and arrogantly) said it is impossible because house keeping is closed. (It was 21:00in the evening) there is no slippers in the hotel and the stuff is really a challenge. I strongly recommend to avoid this hotel especially if you want to have a good calm stress-free holiday vacation. Receptionists are ready to argue with you anytime :( Old buildings are supposed to bring you some nostalgy not the stress and uncomfort, especially when you are on a family holiday vacation!!!! …
Visited for a sport tournament, hotel is very nice, clean and with large rooms, Jacuzzi, queen bed. Also the Spa was available, even if i did not visit it. Very nice breakfast and friendly staff need to be mentioned. I would stay here if i'll get back in the nearby. Very good value for money, i booked thru booking with a very good offer.
We received a very warm welcome upon arrival. Our suite was excellent, very spacious and traditional, with a separate lounge, and wonderful views from the balcony which overlooked the pool and part of Montecatini Alto. The pool area is so charming and relaxing. Nothing was too much trouble for the team, every little request was met with a smile and immediate response. Thank you to everyone at the Bellavista Palace, you made our stay in Montecatini Terme very special!
Good location in a nice green area, 10 min walk to the center. The rooms and bathrooms are spacious and comfortable, nice balcony. The staff is very helpful. Good breakfast. Wi-Fi is slow in some areas. Parking across the street.
A very warm welcome by the hotel who offered a welcome drink upon check in (juice). The room was spacious and the amenities were adequate. It opens to a nice balcony with outdoor seating for alfresco dining! The hotel is relatively near to town area, a mere 10 minutes stroll. Unfortunately, the spa was already closed when we checked in so we didn't get to use it. Breakfast was rather disappointing though. Apparently, there is only one serving and the food will not be replenished when it runs out. As we had breakfast slightly later, we did not manage to get eggs.