This hotel has many perks -- a very convenient location, super clean room and facilities, and very friendly and helpful staff. A supermarket is also just next door, which was very convenient as well. I truly enjoyed my stay to the fullest.
We were recommended this hotel and it did not disappointing. Staff were friendly and super helpful. Great value for money. Room was cool and superclean and was serviced brilliantly each day. . The walk in shower was amazing. The hotel was in a great location near to bars,restaurants, shops and central train station. Hope to visit again!
Best shower ever Helpful and very friendly personnel Nice retreat from the bustling city of Firenze Delicious breakfast Great espresso and cappuccino Free parking lot indoors Nice and quiet city of Prato
We booked late and arrived early! The gentleman at reception could not have been more helpful, even managing to get a booking for us at Che Ciccia C'e, the best steak restaurant in Prato, and probably Florence. Nothing was too much trouble, the rooms comfortable, the location great with underground parking. We retuen 2 times a year and The president will be our hotel of choice from now on.
I booked this hotel for a business trip. The day before my arrival, I suffered an accident that left me fractured ribs, and the doctor said I could not safely travel. I explained this to the hotel and offered to simply reschedule the trip, such that they would receive the same number of nights of business, but in the future. They insisted that I pay a one night cancelation charge, and never mind the circumstances. If this is how they treat a customer in distress, how much care can they provide to comfort and decency in person?
Horrific. Reception staff I suggest you call me 00447925792010 too long to explain pls call me need to train your staff in customer service rude abrupt concerns are not with guests only with hotel welfare could not give me a room change yet at 12pm it was possible
Positioned in city center, very very good breakfast, which is not usual for italian hotels of it's range.A bit obscure lighting, almost everything is average, from wi fi, cleanliness etc.My recommendation in any case.
Modern category hotel in good position, not so far from Prato centrale railway station neither from down town, that you can get walking for a few minutes, but in a very silent site. It's clean and provides a good breakfast
The beds are so uncomfortable ,rooms are clean and a good size, but if your looking for a good Breakfast you won’t get it at this hotel I wonder why they bother at all ,The staff are very professional and very helpful .
Well trained staff. I really appreciate their professional behaviour. Good service in cleaning. I enjoyed my breakfast. Good luck. Really helpful for parking in the Heart of Prato. Room service is good enough.
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