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- Excellent7%
- Very good26%
- Average32%
- Poor16%
- Terrible19%
12 Mar 2018“Traveled with a group. Staff snobbish and unpleasant.”
AMENITIES
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Non-Smoking Hotel
Restaurant
Family Rooms
Bar/Lounge
Concierge
Pets Allowed
Wheelchair Access
Business Centre
Dry Cleaning
Star rating provided by Expedia.
4 Star Hotel
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Standard Room
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See what travellers are saying:
Reviewed 12 March 2018 The poorest breakfast I've ever had in Italy. Staff, waiters, snobbish and unpleasant. Some guests were discriminated due to their nationality.
The worst and unprofessional staff so far in my life.
Would not recommendMore
We are really sorry to read a comment like that, we just want to clarify that nobody has discriminated against her because her breakfast was intended in a group room, she was part of a group, with breakfast agreed with his agency. To our individual...More
Reviewed 28 November 2017 Buffet breakfast is average with limited selection. The staffs not helpful and very snobbish, unlike the Receptionist ( a lady with glasses ) whom is delighted to serve. Clean bathroom. Insufficient of lighting in the rooms, dark at the closet area.More
We thank you for your testimony that is very important to us, we are desolate of the impression you had of our reception, apart from a member of staff, as you can read from all the comments, the girls are very appreciated for availability by...More
coisasdeviagens
Lisbon, Portugal
Reviewed 11 September 2017 Great location, in a lovely Tuscan village (20m away by train from Florence), this hotel is worth a visit. Very good breakfast and very clean. I would only recommend for the staff to be aware of local events and/or activities.
Many thanks for your congratulations, for having enjoyed the cleanliness we really care about, and our breakfast. We hope to return our guest soon.
Thank you
Yours sincerely
The direction
Reviewed 8 September 2016 Review collected in partnership with Amoma.com
This business uses tools provided by TripAdvisor (or one of its official Review Collection Partners) to encourage and collect guest reviews, including this one.
patboonya
Casale Monferrato, Italy
Reviewed 26 July 2016 To sum up, the only 2 nice things about this hotel is 1. Location (close to train station) and 2. the renovated bathroom inside the room.
We booked this place since there wasn't so many options left during the dates we wanted in Prato.
I...More
Dear sir, we take note of his comment that we do not agree, the fact that she has admitted that the hotel is in ristruturazione clarifies many of his statements, we regret that she did not enjoyed your stay and we have to say that...More
View more reviews
Amenities
Top amenities
Free High Speed Internet (WiFi)
Breakfast included
Free Parking
Restaurant
Bar/Lounge
Hotel Amenities
Business Centre with Internet Access
Breakfast included
Meeting Rooms
Laundry Service
Conference Facilities
Breakfast Available
Free Parking
Dry Cleaning
Concierge
Banquet Room
Multilingual Staff
Details
Price range
US$73 - US$147 (Based on Average Rates for a Standard Room)
Hotel class
Star rating provided by Expedia.
Hotel Style
Room types
Non-Smoking Rooms, Family Rooms
All photos (102) 102
Full view
"Could use an update on the bedding."
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