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Mercure Paris La Defense

Booking.comUS$78*
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07/05/2017 08/05/2017
1 room 2 adults 0 children
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Mercure Paris La Defense
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1,129 Reviews from our TripAdvisor Community

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Showing 379: English reviews
UK
Reviewed 17 February 2017

Stayed in the mercure in la defense for 2 nights and had a very pleasant time. Room was fine, modern decor however relatively basic but fine. Restaurant was fine with very good service and good food. Location is excellent close to Metro and business district. very reasonable cost overall so would definitely use again for business.

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Helpful?
1Thank Jason_Warren
Mercure92400, Guest Relations Manager at Mercure Paris La Defense, responded to this review

Hello, We very much appreciate your comments regarding your stay at the Hotel Mercure Paris La Défense! It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our...

Singapore, Singapore
Reviewed 15 February 2017

We went to Paris in Dec and stayed at this hotel for 4 days..Its was smamll but clean and good. Had a yound child with us and still had a good experience with hotel and staff. Because it was Dec and thus cold but had great warm with the people and staff from the hotel

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Helpful?
1Thank rkang695
Mercure92400, Guest Relations Manager at Mercure Paris La Defense, responded to this review

Hello, We very much appreciate your comments regarding your stay at the Hotel Mercure Paris La Défense! It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our...

London, United Kingdom
Reviewed 6 February 2017

Review collected in partnership with Accorhotels.com
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Helpful?
Thank A6498LLrobertb
Mercure92400, Responsable relations clients at Mercure Paris La Defense, responded to this review

Reviewed 21 January 2017 via mobile

Rooms are very small, beds are also small and bathroom is not very user friendly. Breakfast is not very good and does not have a lot of variety. The price is not bad, but you cannot expect a lot from this hotel.

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Helpful?
Thank Zé M
Mercure92400, Guest Relations Manager at Mercure Paris La Defense, responded to this review

Hello, Thank you for taking the time to tell us about your experience at the Hotel Mercure Paris La Defense. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Renovations are planned...

Sheffield, United Kingdom
Reviewed 21 January 2017

Very disappointed with my stay at Mercure Paris La Defence 5 given the reputation of the Mercure brand which this hotel sadly let's down. Issues Reception staff were busy on the phone when we arrived and it was several minutes before we were even acknowledged. No toiletries except basic shower gel and soap provided. No fridge/mini bar. No iron in...

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Helpful?
Thank AdmiralAbroad
Mercure92400, Guest Relations Manager at Mercure Paris La Defense, responded to this review

Dear Guest, We thank you for your comment. We are sorry to read that your stay doesn't answer to your expectations. We regret not to have met you on place because we may have found answers to your requests. I think it would be important to exchange together about your experience. Know that the satisfaction of our guests stay is...

Reviewed 17 January 2017

Very tired room on the 7th floor, Carpets well won and permanently marked. Personally changed to another hotel on the second night which I found to be in better shape and a better price. Would only go back if I had no other nearby choice. Hope you sort it out.

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Helpful?
Thank Gary B
Mercure92400, Responsable relations clients at Mercure Paris La Defense, responded to this review

Hello, Thank you for taking the time to tell us about your experience at the Hotel Mercure Paris La Défense. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Renovations are planned...

Greater London, United Kingdom
Reviewed 15 January 2017

I stayed frequently at different Mercure hotel all over Europe and this is one of the poor one. Perhaps because Paris had too many tourist and this hotel represent how they treat their visitor in the very bad manner. Arrived at the hotel with a group and tourist coach and the gate for bus parking didn't open automatically. I went...

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Helpful?
Thank Gregorius S
Mercure92400, Responsable relations clients at Mercure Paris La Defense, responded to this review

Hello, We are sorry to read your comment and that your stay didn't meet your expectations. We ask you to accept our most sincere apologies. Nevertheless, we would like to exchange with you more thoroughly on your experience. Please contact Charlotte, in charge of quality by email at h1546-sb2@accor.com or by phone at 01 49 04 75 00. We regret...

Doesburg, The Netherlands
Reviewed 22 December 2016

Please note if you are frequent visitor and you book throught booking.com you earn no frequent visitor points. Good to know but nobody tells you. Hotel is soso. Not bad but no atmoshere. Next time I check for Novotel directly.

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Helpful?
Thank Robineke56
Mercure92400, Guest Relations Manager at Mercure Paris La Defense, responded to this review

Hello, I am sorry that your experience did not meet your expectations ; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence....

Singapore, Singapore
Reviewed 14 December 2016 via mobile

Stayed here as part of a group tour. The rooms were small and cramped, with our triple bed lacking a pillow. Room furnishings were generally old and worn out with cracks and peeling paint visible. The toilet itself was small and the shower facilities were awkwardly small, making it impossible for a good shower. The breakfast was pitiful in comparison...

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Helpful?
Thank ttianen
Mercure92400, Guest Relations Manager at Mercure Paris La Defense, responded to this review

Hello, Thank you for taking the time to tell us about your experience at the Hotel Mercure Paris La Défense. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us....

Winchester, United Kingdom
Reviewed 25 November 2016

Stayed here for a business trip this week as needed to be in the La Defense area of Paris. In my opinion this is a functional hotel, not luxurious and not somewhere I would use for any kind of vacation or city break. Room was fairly small and the bathroom was adequate but in no way blew me away, the...

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Helpful?
Thank pac129
Mercure92400, Manager at Mercure Paris La Defense, responded to this review

Dear Pac129, We are sorry to read that our hotel did not impress you. Please be informed that your feedback is very important to us and we work every day to serve you better. Renovations are planned for 2017 and we hope the new design will please you. We hope to welcome you very soon in the hotel. Best regards...

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07/05/2017 08/05/2017
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Amenities

Highlights
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
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About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
Le Mercure Paris La Defense 5 se situe dans le quartier des affaires de La Defense, a seulement 10 minutes en metro du centre de Paris. Les chambres disposent de la climatisation, d'une television par satellite a ecran plat et d'un plateau de bienvenue. Certaines sont dotees d'une machine a expresso et d'un minibar avec des boissons gratuites. L'etablissement propose une connexion Wi-Fi illimitee gratuite ainsi qu'un service de navette entre l'hotel et la station de metro Grande Arche de la Defense. Vous pourrez profiter du centre de remise en forme ou du hammam puis vous detendre dans le bar de l'hotel. Le restaurant Le Bistrot de L'Echanson sert une cuisine francaise traditionnelle. Le Mercure Paris La Defense 5 possede des salles de reunions et un centre d'affaires. Il se trouve a seulement 10 minutes du Centre des nouvelles industries et technologies. ... more   less 

Additional Information about Mercure Paris La Defense

Address: 18 rue Baudin | Place Charras, 92400 Courbevoie, La Defense, France
Region: France > Ile-de-France > Hauts-de-Seine > La Defense > Courbevoie
Price Range: $113 - $309 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mercure Paris La Defense 4*
Number of rooms: 507
Reservation Options:
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Also Known As:
Mercure Paris La Defense 5 Hotel Courbevoie
Mercure Hotel Courbevoie
Paris La Defense 5 Mercure
Hotel Style:
#3 Luxury Hotel in Courbevoie
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Questions & Answers

Here's what travellers have asked, with answers from Mercure Paris La Defense staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Best views of Paris on outside facing rooms. Inward facing rooms only have view of unattractive centre of the hotel.”
Andy_at_ditton, 28 Apr 2017 | Read review
“AVOID the 5th floor - the washing machine is quiet, but the drier is VERY loud”
108cheryle, 27 Mar 2017 | Read review
“different hotel”
Traveling_brand, 6 Mar 2017 | Read review
“Do not have the 7th floor and or stay away from the road.”
, 17 Jan 2017 | Read review
“My tip is use this hotel for a business stop over, not to impress your partner”
pac129, 25 Nov 2016 | Read review
5 of 5
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Prices are for 1 room, 2 adults
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